Jobs at Cyara

Provides first-line global IT support through remote and on-site troubleshooting of hardware, software, operating systems, wired and wireless networks. Manages support requests, SLAs, ticket documentation, asset inventory, onboarding, account provisioning, MDM, security compliance, and knowledge-base maintenance. Participates in IT upgrades, migrations, implementations, and continuous learning initiatives while delivering customer-focused technical assistance.

Leads NOC and infrastructure engineering, overseeing AWS cloud, Terraform automation, networking, telephony, databases, monitoring, incident response, ITIL governance, and SRE practices. Defines architecture and operational standards, leads technical teams and major incidents, improves reliability and automation, manages observability and infrastructure deployments, and drives AI/ML-enabled operational improvements. Reports on system health, SLAs, and KPIs while collaborating with Product, Engineering, and Support.

Own technical sales engagements for AI-powered customer experience assurance solutions, from discovery through technical win. Lead CX and AI stack discovery, solution design, tailored demos, workshops, proofs of concept, and executive business cases. Partner with Sales, Product, and Implementation teams on RFPs and handoffs, while creating enablement materials and mentoring teammates on agentic AI and prompt engineering.

Provides advanced technical support for complex customer experience software, managing support cases, troubleshooting product, network, software, and hardware issues, and escalating defects to Engineering. Maintains customer-facing knowledge content, communicates during incidents and outages, and represents customer needs in product development. The role requires expertise in VoIP, web technologies, APIs, networking, scripting, call tracing, and relevant enterprise contact-center platforms.

Leads a global portfolio of complex customer implementations and Professional Services engagements while managing and coaching Project Managers. Establishes PMO standards, governance, risk management, reporting, financial controls, and delivery methodologies. Partners with executives, customers, Sales, Customer Success, and technical teams to improve project outcomes, utilization, forecast accuracy, time-to-value, and customer satisfaction across North America, EMEA, and APAC.

The Senior Financial Analyst partners with Finance and Procurement on budgeting, forecasting, expense management, vendor spend analysis, month-end reporting, and financial modeling. The role prepares variance analyses, Budget-versus-Actual reports, executive and board materials, and cost-saving recommendations. It also develops spend controls, monitors vendor commitments, supports procurement decisions, and improves FP&A processes and tools.

Own product marketing for Cyara’s Agentic AI assurance products, including positioning, messaging, go-to-market launches, competitive strategy, sales enablement, technical content, analyst and press engagement, and pipeline measurement. Partner closely with Product, Sales, Demand Generation, and Customer Success to translate technical capabilities into compelling enterprise-market narratives. The role requires experience in B2B SaaS or AI product marketing, enterprise sales-led motions, technical audiences, and measurable product launches.

Own product marketing for Cyara’s Agentic AI assurance products, including positioning, messaging, go-to-market launches, competitive intelligence, sales enablement, technical content, and cross-functional collaboration. The role targets enterprise buyers through sales-led motions and requires measurable pipeline impact, strong writing and presentation skills, and comfort working with technical teams. Experience in AI, contact centers, QA, testing, observability, or monitoring is advantageous.

Own enterprise account growth and quota attainment across UKI/EMEA in a pure farming role. Responsibilities include territory and account planning, pipeline forecasting, buyer identification, outbound campaigns, complex SaaS sales, negotiation, competitive positioning, contract closure, and strategic stakeholder relationship management with multinational clients.

Own product marketing for Cyara’s agentic AI assurance portfolio, including positioning, messaging, launches, buyer research, competitive intelligence, sales enablement, technical content, and analyst relations. Partner cross-functionally with Product, Sales, Demand Generation, and Customer Success to drive enterprise pipeline and bookings. The role begins as an individual contributor and may grow into team leadership.

Own product marketing for Cyara’s agentic AI assurance platform, including positioning, messaging, launches, competitive intelligence, sales enablement, technical content, and analyst or press briefings. Partner cross-functionally with Product, Sales, Demand Generation, and Customer Success to drive enterprise pipeline. The role requires 5+ years of B2B SaaS or AI product marketing experience, successful product launches, strong writing and presentation skills, and experience selling to technical enterprise buyers.

Manage and grow global systems integrator partnerships to drive pipeline, bookings, revenue, and market expansion. Develop alliance strategies, joint business plans, co-selling motions, and go-to-market programs. Build executive relationships, identify opportunities across CX and digital transformation initiatives, coordinate partner and internal teams, and forecast partnership-driven revenue. Represent the company at partner events and track alliance performance metrics.

Drive enterprise SaaS sales by achieving quotas, developing territory and account plans, forecasting pipeline, creating demand, and managing complex consultative sales cycles. Build relationships with Fortune 500–1000 and C-level buyers, demonstrate product value, compete effectively, negotiate contracts, and secure purchase orders. The role requires strong communication, presentation, negotiation, technical, CRM, and strategic selling skills, preferably within UCaaS, CCaaS, telecommunications, or customer experience technologies.

As an Account Executive, you will manage the entire sales process aimed at acquiring new business, engaging senior decision-makers, and driving revenue growth through strategic sales planning.