Jobs at Cyara

Monitor and maintain Cyara’s global SaaS platform across AWS, Linux, Windows, VoIP, and contact-center systems. Respond to critical alerts in a 24x7 rotation, troubleshoot infrastructure and applications, manage upgrades, support uptime SLAs, monitor costs, and document incidents and runbooks. The role also develops automation and uses AI-assisted operational tools while coordinating incident updates with Support teams.

Manage strategic EMEA partnerships across AI providers, CCaaS companies, GSIs, and consultants. Recruit and onboard partners, negotiate agreements, develop joint business plans and go-to-market strategies, monitor performance, coordinate enablement, and collaborate with Sales, Marketing, Product, Customer Success, and Professional Services. Represent the company at industry events while expanding partner influence, revenue contribution, and market reach.

Manage and grow global systems integrator partnerships to drive pipeline, bookings, revenue, and market expansion. Develop alliance strategies, joint business plans, co-selling motions, and go-to-market programs. Build executive relationships, identify opportunities across CX and digital transformation initiatives, coordinate partner and internal teams, and forecast partnership-driven revenue. Represent the company at partner events and track alliance performance metrics.

Lead enterprise customer relationships to ensure adoption and ROI of Cyara's CX assurance platform. Drive outcome-focused success plans, coordinate cross-functional delivery, run Executive Business Reviews, identify expansion opportunities, manage escalations, and provide program management for multinational accounts.

Enterprise B2B SaaS Account Executive responsible for territory and account planning, prospecting and closing net-new and account expansion deals, forecasting within tight margins, executing campaigns and pipelines, negotiating contracts, and positioning Cyara's AI and CX assurance solutions to multinational enterprise buyers across UK/EMEA.

Drive enterprise SaaS sales by achieving quotas, developing territory and account plans, forecasting pipeline, creating demand, and managing complex consultative sales cycles. Build relationships with Fortune 500–1000 and C-level buyers, demonstrate product value, compete effectively, negotiate contracts, and secure purchase orders. The role requires strong communication, presentation, negotiation, technical, CRM, and strategic selling skills, preferably within UCaaS, CCaaS, telecommunications, or customer experience technologies.

Provides post-enablement managed services for Cyara customers by supporting platform usage, recurring workflows, configuration, integrations, monitoring, reporting, issue management, SLA commitments, documentation, and adoption. Coordinates with Support, Engineering, Product, Sales, Customer Success, and Professional Services to resolve issues and risks. Identifies process improvements and develops reusable playbooks, templates, knowledge articles, and reporting practices to improve service quality and customer outcomes.

Provide first-line global IT support for hardware, OS (Windows/macOS), networking, and endpoint issues; manage ticketing, onboarding, asset tracking, documentation, and participate in IT projects and security/compliance activities to ensure high user productivity and SLA adherence.

Lead GTM analytics for Sales, Marketing, and Customer Success by owning KPIs, building and maintaining BI dashboards, and conducting ad-hoc deep-dive analyses. Act as Salesforce data subject-matter expert, develop and optimize SQL ETL scripts, and produce reliable reports for executives and frontline users. Translate complex data into actionable insights to drive revenue and retention decisions.

Lead design and implementation of LLM/Generative AI solutions, integrating models into production via APIs and microservices. Develop, evaluate, and benchmark NLP and ML systems; build scalable full-stack applications using NodeJS, React, Postgres, AWS, Docker/Kubernetes. Ensure model trustworthiness, monitor performance, and apply prompt engineering, RAG, and fine-tuning techniques.

The role involves achieving sales quotas, developing strategic plans, consulting with clients, participating in complex sales processes, and leveraging CRM tools to drive revenue.

Serve as a strategic, technical advisor for Cyaras top global accounts, driving adoption, technical strategy, escalation ownership, and value realization. Build technical account plans, lead enablement and roadmap discussions, identify risks and adoption gaps, coordinate cross-functional resolution of complex issues, and provide product feedback to influence roadmap and repeatable playbooks.

Lead and mentor a distributed engineering team to deliver cloud-native, SaaS customer experience software. Provide hands-on technical leadership in architecture and design, drive delivery and technical quality, partner with cross-functional stakeholders, recruit and develop talent, and foster a culture of ownership, collaboration, and continuous improvement.

As an Account Executive, you will manage the entire sales process aimed at acquiring new business, engaging senior decision-makers, and driving revenue growth through strategic sales planning.

The AI Product Manager will define product strategy and roadmap for AI-driven testing and assurance, focusing on customer interactions and performance optimization.