Jobs at Cyara

Provide first-line global IT support for hardware, OS (Windows/macOS), networking, and endpoint issues; manage ticketing, onboarding, asset tracking, documentation, and participate in IT projects and security/compliance activities to ensure high user productivity and SLA adherence.

Lead GTM analytics for Sales, Marketing, and Customer Success by owning KPIs, building and maintaining BI dashboards, and conducting ad-hoc deep-dive analyses. Act as Salesforce data subject-matter expert, develop and optimize SQL ETL scripts, and produce reliable reports for executives and frontline users. Translate complex data into actionable insights to drive revenue and retention decisions.

Lead design and implementation of LLM/Generative AI solutions, integrating models into production via APIs and microservices. Develop, evaluate, and benchmark NLP and ML systems; build scalable full-stack applications using NodeJS, React, Postgres, AWS, Docker/Kubernetes. Ensure model trustworthiness, monitor performance, and apply prompt engineering, RAG, and fine-tuning techniques.

The role involves achieving sales quotas, developing strategic plans, consulting with clients, participating in complex sales processes, and leveraging CRM tools to drive revenue.

Serve as a strategic, technical advisor for Cyaras top global accounts, driving adoption, technical strategy, escalation ownership, and value realization. Build technical account plans, lead enablement and roadmap discussions, identify risks and adoption gaps, coordinate cross-functional resolution of complex issues, and provide product feedback to influence roadmap and repeatable playbooks.

Lead and mentor a distributed engineering team to deliver cloud-native, SaaS customer experience software. Provide hands-on technical leadership in architecture and design, drive delivery and technical quality, partner with cross-functional stakeholders, recruit and develop talent, and foster a culture of ownership, collaboration, and continuous improvement.

As an Account Executive, you will manage the entire sales process aimed at acquiring new business, engaging senior decision-makers, and driving revenue growth through strategic sales planning.

The AI Product Manager will define product strategy and roadmap for AI-driven testing and assurance, focusing on customer interactions and performance optimization.

Lead NOC and infrastructure engineering to ensure reliable, scalable cloud systems. Architect and automate AWS infrastructure with Terraform, manage networking and telephony (VOIP/SIP/PSTN/GSM), implement monitoring/observability, lead incident response and RCAs, enforce ITIL change processes, drive AIOps/predictive monitoring, and mentor the engineering team while reporting SLAs and operational metrics.

Lead enterprise customer relationships to ensure adoption and ROI of Cyara's CX assurance platform. Drive outcome-focused success plans, coordinate cross-functional delivery, run Executive Business Reviews, identify expansion opportunities, manage escalations, and provide program management for multinational accounts.

The Revenue Operations Manager will lead GTM technology infrastructure and Deal Operations, managing a team to enhance Salesforce implementations, optimize CPQ systems, and drive cross-functional collaboration to achieve revenue efficiency.

The Associate Customer Success Manager will build relationships with enterprise customers, ensuring they derive value from Cyara's solutions, manage customer journeys, and deliver insights for improvement and growth.

The Sr. Customer Success Manager will build relationships with enterprise customers, ensuring they maximize value from Cyara's solutions while managing renewals, pain points, and opportunities for growth.

Enterprise B2B SaaS Account Executive responsible for territory and account planning, prospecting and closing net-new and account expansion deals, forecasting within tight margins, executing campaigns and pipelines, negotiating contracts, and positioning Cyara's AI and CX assurance solutions to multinational enterprise buyers across UK/EMEA.