At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Sr Manager - Reporting who will establish and create strategies that will enhance processes and boost ease and efficiency.
Job DescriptionThe Sr Manager for Reporting and Analytics will be responsible for leading and overseeing reporting, analytics, and workforce planning functions.
Responsibilities:
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
- Improve the company: Make recommendations to enhance processes and boost ease and efficiency.
- Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
- Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.
- Reporting & Analytics
- Oversee the design, development, and delivery of performance, operational, and executive-level reports across Hyderabad and Clark sites.
- Ensure data accuracy, consistency, and integrity across all reporting platforms and dashboards.
- Provide advanced analysis and insights to identify trends, risks, and opportunities.
- Partner with business stakeholders to develop customized reporting solutions and KPIs.
- Drive automation and standardization of reporting processes to increase efficiency.
- Workforce Organization
- Lead workforce planning initiatives, including forecasting, staffing models, and capacity planning.
- Partner with leadership to define workforce structures that align with business needs.
- Analyze headcount, attrition, and productivity trends to recommend optimal staffing strategies.
- Oversee scheduling, resource allocation, and organizational alignment to support operational delivery.
- Collaborate with Service Delivery teams to ensure balance between demand and supply.
- Leadership & Collaboration
- Lead, mentor, and develop a team of reporting analysts and workforce specialists.
- Foster a culture of accuracy, accountability, and continuous improvement within the team.
- Work closely with site and regional leadership to align reporting and workforce strategies with business goals.
- Act as a liaison between operations, HR, finance, and technology teams to ensure integrated workforce planning.
Our most successful candidates will have:
- A Bachelor’s Degree is preferred but not required.
- Minimum of 5 years in reporting, analytics, and workforce management.
- At least 2 years in a senior management or leadership role, preferably across multi-site or regional operations.
- Proven track record of building and scaling reporting/analytics frameworks in a fast-paced environment.
- Strong exposure to workforce organization, capacity planning, and operational alignment.
- Technical Skills:
- Knowledge of reporting and analytics tools (e.g., SQL, Tableau, Power BI, Excel, Google Data Studio).
- Strong understanding of workforce management platforms and practices.
- Experience with automation tools and process optimization.
- Soft Skills:
- Excellent leadership and people management skills with the ability to inspire and develop high-performing teams.
- Strong communication and presentation skills; ability to simplify complex data into actionable insights.
- Strategic thinker with a proactive, problem-solving mindset.
- Ability to work effectively across cultures and geographies.
Skills Required
- Minimum 5 years of experience in reporting, analytics, and workforce management
- At least 2 years of experience in a senior management or leadership role
- Experience across multi-site or regional operations
- Proven track record of building and scaling reporting and analytics frameworks in a fast-paced environment
- Strong exposure to workforce organization, capacity planning, and operational alignment
- Knowledge of reporting and analytics tools, including SQL, Tableau, Power BI, Excel, or Google Data Studio
- Strong understanding of workforce management platforms and practices
- Experience with automation tools and process optimization
- Excellent leadership and people management skills
- Strong communication and presentation skills, including simplifying complex data into actionable insights
- Strategic thinking and proactive problem-solving ability
- Ability to work effectively across cultures and geographies
- Bachelor's degree
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
