Reporting to the Global Payroll Lead, the Senior Payroll Operations Lead will lead the Delivery of Payroll Operations in the Region using an outsourced payroll model with ADP.
This role is Responsible for leading and overseeing NORAM Payroll operations to ensure accurate, timely and compliant pay for employees in the region. The Sr. Lead will partner cross-functionally with P&C, Finance, HRIS and external vendors to enhance payroll process, ensure compliance and provide seamless pay experience.
Responsibilities:
- Lead and oversee all payroll operations of semi-monthly and off cycle payroll processing across multiple states for US payroll as well as Canada Payroll.
- Manage the relationship with the outsourced provider ensuring SLAs are met.
- Ensure compliance with federal, state, local laws and tax regulations as well as SOX controls, internal frameworks and governance.
- Work with Global Lead to maintain strong payroll governance, controls and audit ready processes.
- Partner with internal teams on compensation changes, benefits deductions, equity payouts.
- Collaborate with Finance on payroll and tax reconciliations, accruals and reporting.
- Drive continuous improvement mindset to optimize vendor performance, streamline process and enhance scalability and employee experience.
- Provides problem solving, project management, and overall payroll planning and consultation for designated groups within the company.
- Understand the risk associated with the process and the respective mitigation plan for each risk identified; Foresees risks in advance using prior payroll experience to mitigate risk before failure.
- Lead, develop and mentor payroll team members fostering a culture of accountability, compliance and continuous improvement.
- Identify improvements to payroll systems and assist in implementation.
- Provide backup for payroll processing when required.
This is a hybrid role out of our Detroit, MI office (2 days per week).
What will help you succeedMinimum Requirements
- At least 3 years’ leadership experience managing high performing teams.
- 5+ years experience with outsourced managed payroll, specifically ADP, in a shared services or operational environment.
Preferred Requirements
- Experience using SFEC HCM.
- Proven ability to lead and inspire a team with a focus on team engagement and development.
- Solid functional knowledge, commensurate with level, including understanding of payroll processes and regulations aligned to SOX compliance.
- A proven, customer driven attitude towards employees of all levels.
- Strong knowledge of Excel.
- Strong organization skills with ability to deal with multiple concurrent high-priority projects while meeting deadlines, being a team player and seeking continuous improvement.
- Highly collaborative team approach to work with a proactive orientation. Proven leadership, influencing and stakeholder management skills.
- Ability to adapt and excel in a fast-paced environment with high energy and positive mindset.
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
- A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
- Attractive compensation packages and stock purchase options with numerous benefits and advantages.
DOE, salary $130K - $170K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.
Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.
Skills Required
- At least 3 years leadership experience managing high performing teams.
- 5+ years experience with outsourced managed payroll, specifically ADP, in a shared services or operational environment.
- Hybrid role out of Detroit, MI (2 days per week).
- Experience using SFEC HCM.
- Proven ability to lead and inspire a team with focus on engagement and development.
- Solid functional knowledge of payroll processes and regulations aligned to SOX compliance.
- Customer-driven attitude toward employees at all levels.
- Strong knowledge of Excel.
- Strong organization skills; ability to manage multiple concurrent high-priority projects.
- Highly collaborative approach with proven stakeholder management and influencing skills.
- Ability to adapt and excel in a fast-paced environment with high energy and positive mindset.
Dynatrace Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off, parental leave, volunteer time off, and quarterly company‑wide Wellness Days are highlighted, with some U.S. materials describing an unlimited PTO model. These programs underscore meaningful opportunities to unplug and balance time away from work.
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Retirement Support — U.S. offerings include a 401(k) plan with a documented company match and, for eligible employees, a non‑qualified deferred compensation plan. This combination signals structured support for tax‑advantaged saving beyond the basics.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is maintained under the 2019 program, and job postings reference equity and bonus components as part of total rewards. Shares are reserved for issuance, indicating access to ownership in eligible countries.
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What We Do
Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.
Why Work With Us
In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture, fueled by curiosity, openness, and authenticity, drives our pursuit of innovation and excellence in crafting the Dynatrace platform.
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Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.












