At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
The Orchestrate group is responsible for how Klaviyo customers design, execute, and understand their customer communications across channels. This includes both Flows (automated journeys) and Campaigns (one-time sends)—the core surfaces where over 170,000 brands engage their audiences.
As the Senior Engineering Manager for Orchestrate, you will lead multiple teams responsible for the creation, configuration, execution, and performance insights of these experiences. You’ll play a critical role in shaping the future of multi-channel orchestration—spanning email, SMS, push, and emerging channels—while ensuring our systems scale with the growing needs of our customers.
This is a highly cross-functional and high-impact leadership role. You will partner closely with Product, Design, Data, and other Engineering leaders to define strategy, drive execution, and build a cohesive platform that powers billions of customer interactions.
How You Will Make a Difference- Lead and scale multiple engineering teams responsible for Flows and Campaigns configuration, orchestration, and reporting experiences
- Set technical and organizational direction for Klaviyo’s orchestration platform, including multi-channel delivery, personalization, and scheduling systems
- Own execution across teams: drive planning, align dependencies, and ensure high-quality delivery across complex, cross-team initiatives
- Shape the architecture of core orchestration systems, prioritizing scalability, reliability, and extensibility across services and shared platforms
- Partner with Product and Design leadership to define long-term vision and translate it into intuitive, high-impact customer experiences
- Drive consistency across Flows and Campaigns, identifying opportunities to unify systems, abstractions, and user experiences
- Develop and grow engineering managers and senior engineers, building a strong leadership bench and high-performing, inclusive teams
- Influence broader engineering strategy, contributing to org-wide initiatives in system design, developer experience, and operational excellence
- Champion engineering excellence through design reviews, technical guidance, and thoughtful tradeoff decisions
- Identify and invest in platform opportunities that unlock faster product development and innovation across Klaviyo
Who You Are
- 10+ years of software engineering experience, with strong fullstack fundamentals
- 5+ years of engineering management experience, including managing managers or multiple teams
- Proven ability to lead large, complex product areas with significant business impact
- Strong systems thinker with experience designing and evolving scalable distributed systems
- Experience building customer-facing SaaS products in fast-paced, product-led environments
- Comfortable operating at multiple levels: from organizational strategy to technical detail
- Track record of growing leaders and building high-performing teams
- Excellent communicator who can align stakeholders across engineering, product, and design
- Experience with multi-channel systems, personalization, or workflow/orchestration platforms is a plus
- Familiarity with modern web stacks (React, TypeScript) and backend systems (Go, Python, Django/FastAPI or similar)
- Experience with cloud infrastructure (AWS), DevOps practices, and distributed systems tooling
AI & Modern Engineering Practices
- Experience building or integrating AI/ML-powered product features, such as personalization, recommendations, content generation, or decisioning systems
- Demonstrated ability to identify high-impact opportunities for AI within product experiences and translate them into shipped features
- Experience leading teams that adopt AI-first engineering practices, including leveraging LLMs and automation tools to accelerate development, testing, and operational workflows
- Comfortable guiding teams through rapid experimentation with emerging AI tools and paradigms, while ensuring responsible and secure usage
Hybrid role out of Boston 3x/week.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Skills Required
- 10+ years of software engineering experience
- 5+ years of engineering management experience
- Proven ability to lead large, complex product areas
- Experience building customer-facing SaaS products
- Excellent communicator aligning stakeholders
- Familiarity with modern web stacks and backend systems
- Experience with multi-channel systems or orchestration
What the Team is Saying
What We Do
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
Why Work With Us
We refer to our employees as ‘Klaviyos’, and we make up a diverse community united around shared values: We’re curious, collaborative, driven, innovative, fun, and fully ourselves at work. No matter which team you join, your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.
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Klaviyo Offices
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Employees engage in a combination of remote and on-site work.
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