Jobs at Klaviyo

Lead the technical and product direction for Klaviyo’s Customer Agent, building and scaling production conversational AI systems. Design orchestration, evaluation, guardrails, memory, context, and failure-handling capabilities; write and review code; resolve complex production issues; establish reusable engineering patterns; mentor engineers; and partner with product, design, data science, and go-to-market teams. The role requires hands-on ownership of reliable, secure, multi-tenant agentic systems operating against live customer traffic.

Leads cross-functional infrastructure programs across cloud infrastructure, FinOps, security operations, build systems, and software migrations. Owns planning through completion, manages concurrent workstreams, establishes program-health reporting, escalates risks and capacity issues, develops technical roadmaps, and improves coordination and automation across engineering and infrastructure teams.

Design, implement, maintain, and automate enterprise IT systems spanning identity, endpoint management, SaaS platforms, integrations, and access lifecycle management. The role handles projects and technical escalations end to end, documents configurations and runbooks, measures system impact, supports security audits, and participates in after-hours on-call. It requires foundational systems administration, device management, scripting, APIs, SSO, SCIM, and AI-assisted troubleshooting skills.

Build and operate foundational, security-critical platforms and cloud-native systems at scale. Automate infrastructure, reduce operational toil, define SLIs and SLOs, improve observability and incident response, perform capacity and performance analysis, and develop preventative reliability solutions. Participate in on-call rotations, post-incident reviews, technical design, and mentoring while collaborating with product, platform, and security engineering teams.

Own the design, administration, reliability, security, and roadmap of enterprise identity, endpoint, and SaaS systems. Lead SSO, SCIM, device management, integrations, automation, and AI-assisted workflow projects end to end. Translate ambiguous business needs into scalable solutions, troubleshoot complex incidents, maintain audit-ready controls, evaluate vendors, document systems, mentor engineers, and participate in an after-hours on-call rotation.

Own the design, administration, security, reliability, and roadmap of enterprise identity, endpoint-management, and SaaS systems. Lead SSO, SCIM, device-management, integrations, automation, and AI-assisted workflow projects end to end. Troubleshoot complex incidents, establish change-management and documentation practices, support audits, evaluate vendors, mentor engineers, and participate in an after-hours on-call rotation.

Develop and operate detection and response capabilities across enterprise, cloud, and product environments. Responsibilities include building detections-as-code, triaging alerts, leading incident response and forensic investigations, threat hunting, automating workflows, maintaining SIEM and security data pipelines, developing AI-enabled security tooling, and participating in on-call rotations. The role also involves threat intelligence collaboration, security engineering mentorship, and continuous improvement of detection and response systems.

Build and maintain detection and response capabilities across enterprise, cloud, and product environments. Responsibilities include developing detections-as-code, triaging alerts, investigating and responding to incidents, conducting digital forensics and threat hunting, automating workflows, building security tooling, supporting SIEM and security data lake pipelines, developing AI-driven security systems, participating in on-call rotations, and mentoring engineers.

Build and maintain detection and response capabilities across enterprise, cloud, and product environments. Responsibilities include developing detections-as-code, triaging alerts, investigating and responding to incidents, conducting digital forensics and threat hunting, automating workflows, building security tooling, supporting SIEM and security data lake pipelines, developing AI-enabled security systems, participating in on-call rotations, and mentoring engineers.

Lead product marketing for Klaviyo’s SMS and mobile messaging products. Define positioning and messaging, develop go-to-market strategies, manage global launches, analyze markets and competitors, influence product roadmaps, drive adoption and revenue, and create sales enablement materials. Partner cross-functionally with Product, Sales, Customer Success, Enablement, and Growth Marketing while serving as the mobile marketing subject matter expert.

Lead product marketing for Klaviyo’s SMS and mobile messaging products. Define positioning, messaging, go-to-market strategies, product launches, competitive intelligence, adoption campaigns, ROI models, sales enablement, and cross-functional initiatives. Partner with Product Management to influence the roadmap, identify market opportunities, support mobile compliance positioning, and drive customer adoption and revenue growth globally.

Own global cash positioning, liquidity forecasting, FX exposure monitoring, hedging support, treasury reporting, bank administration, transfers, investments, and reconciliations. Build financial models, improve treasury systems and banking processes, and partner with Accounting, FP&A, Tax, Legal, banks, auditors, and senior leadership. The role requires strong analytical, communication, modeling, and multi-currency cash management skills, with opportunities to grow into treasury management.

Leads global strategy, roadmap, team, budgets, vendors, and lifecycle planning for audiovisual, production, conference room, collaboration, broadcast, and digital signage technology. Establishes operating standards, metrics, playbooks, and service expectations; supports executive meetings, town halls, broadcasts, internal events, and hybrid experiences. Partners cross-functionally on workplace projects, serves as the senior escalation point for critical issues, and drives continuous improvement through operational data and feedback.

Owns global cash positioning, liquidity forecasting, FX exposure monitoring, hedging support, treasury reporting, bank account administration, investment policy compliance, and cash transfer controls. Builds financial models, manages multi-currency banking relationships, supports reconciliations and audits, and partners with Accounting, FP&A, Tax, and Legal. The role also improves treasury processes and automation using Trovata and banking platforms.

Generate qualified sales opportunities through cold outreach, strategic prospecting, lead qualification, and multi-channel communication. Build relationships with e-commerce brands, identify buyer needs, position Klaviyo’s value, and route leads to Account Executives. Maintain consistent outreach, contribute process insights, collaborate with the team, and use AI tools to improve workflows. The role offers a pathway into technology sales and requires resilience, curiosity, communication skills, and Australian work authorization.

Lead Klaviyo’s compensation strategy, including compensation architecture, market pricing, equity refreshes, dilution and burn-rate modeling, pay equity, transparency, international compensation, M&A integration, and executive compensation support. Partner with Finance, Legal, Talent Acquisition, executives, and business leaders on offers, retention, leveling, and difficult compensation decisions. Modernize compensation operations through AI, automation, market-data ingestion, analytics, and self-service tools.

Build and maintain scalable security observability, detection, and response systems. Develop AI- and ML-based detections, normalize large-scale security logs, automate incident workflows, respond to alerts and threats, conduct investigations and threat hunts, and participate in detection and response on-call rotations.

Own full-cycle recruiting for go-to-market teams across the region, from sourcing passive candidates through closing offers. Build relationships with candidates and hiring managers, deliver an exceptional candidate experience, and serve as a company ambassador. Use analytics and AI tools to improve recruiting workflows, productivity, and decision-making while supporting ambitious hiring goals and organizational growth.

Develop end-to-end full-stack solutions using front-end and back-end technologies, optimize existing products, and lead key Customer Hub initiatives. The engineer will make technical decisions, evaluate trade-offs, deploy reliable and tested software, mentor teammates, conduct code reviews, and drive projects in an agile environment. The role focuses on personalized ecommerce shopper experiences and expects effective, responsible use of AI in software development.

Lead Klaviyo’s North American Enterprise Customer Success organization, managing 5–7 managers and approximately 40–50 CSMs. Own post-onboarding customer experience, retention, and cross-sell performance; establish goals, metrics, processes, and scalable account strategies. Partner with Sales, Product, Marketing, Finance, and Onboarding, resolve escalations, and develop leaders. Use customer data, predictive AI, and tools such as Claude, Gleen, and ChatGPT to improve workflows and renewal and expansion outcomes.