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Klaviyo
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Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Lead architecture, design, and delivery of Klaviyo's Customer Agent conversational AI platform. Drive technical strategy, build scalable AI-enabled features, establish observability and reliability practices, mentor engineers, and coordinate cross-functional initiatives to deliver production agentic systems for millions of users.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Lead architecture, design, and implementation of a scalable conversational AI platform (Customer Agent). Drive technical strategy for LLM-powered agentic systems, retrieval, orchestration, memory, evaluation, and reliability. Ship AI product features, establish observability/testing/operational best practices, lead cross-functional initiatives, mentor engineers, and evaluate emerging AI technologies to deliver reliable customer-facing experiences.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
As a Manager of People Technology at Klaviyo, you will oversee Workday modules, enhance user experience, improve systems through AI, and lead projects. Responsibilities include collaborating with stakeholders, managing compliance, coaching team members, and driving system optimizations.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Own and scale Klaviyo's Champions program: manage day-to-day operations, recruitment, onboarding, member engagement, and budget administration. Lead cross-functional activation with Marketing, Product, R&D, CS, and Partnerships to surface member voices across the product and GTM lifecycle. Contribute to measurement and ROI frameworks, elevate program prestige and external visibility, and ensure high-quality member experience as the program grows.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Own strategy and execution for Klaviyo's Analytics AI product area, principally the Analytics Agent. Define quality measurement, AI-generated analytics UX, and query infrastructure transitions. Partner cross-functionally to ship data-grounded LLM experiences, ensure metric accuracy and platform health, write rigorous product specs, and support multi-brand Enterprise analytics needs.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Lead day-to-day operations and growth of Klaviyo's Champions customer advocacy program. Drive member recruitment, onboarding, engagement, cross-functional activation, measurement of ROI, budget administration, and external program prestige to embed customer voices across product and GTM.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Recruit, onboard, and activate agency, services, and technology partners across Asia to build partner-sourced pipeline. Drive joint GTM plans, co-sell execution, partner enablement, and regional partner recruitment engine. Collaborate with Sales, Partner Marketing, and regional teams to forecast, prioritize partners, and convert partner momentum into measurable revenue outcomes. Travel up to 10% as needed.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Own day-to-day operations of Klaviyo’s Champions program: recruitment, onboarding, member engagement, cross-functional activation, measurement of ROI, budget support, and elevating program prestige and industry recognition.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Lead full-cycle technical recruiting for engineering (backend, frontend, infrastructure, ML). Source passive candidates, screen and close offers, partner with hiring managers on role scoping and leveling, use data and AI tools to optimize pipelines, and represent Klaviyo at events and outreach channels to build diverse talent networks.
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Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
As a Lead Data Science Analyst, you will develop predictive models, perform statistical analyses, and implement AI-driven solutions to enhance the sales customer lifecycle and drive business insights.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
The Inbound Growth Specialist at Klaviyo manages inbound demo requests and free account inquiries, providing high-quality interactions to drive customer acquisition and maintain an exceptional customer experience.
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Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
As a Lead Data Science Analyst, you will develop predictive models, conduct statistical analyses, and create AI-driven solutions to enhance GTM strategy and customer outcomes.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Senior HR Business Partner for EMEA GTM teams providing strategic HR partnership, executive coaching, and employment-law-compliant employee relations across UK, Ireland, France, and Germany. Drive DEI, people analytics, talent management, performance reviews, succession planning, org design, and cross-border change initiatives while partnering with HR COEs and supporting occasional travel.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Lead and grow the EMEA Professional Services organization, driving delivery excellence, services attach, bookings, and customer advocacy. Partner with Sales and Customer Success to build GTM motions, resolve complex escalations, codify regional operating patterns, and scale a distributed London/Dublin team while promoting AI-forward ways of working.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Own full sales cycle for Mid-Enterprise accounts: prospect, discovery, demo, negotiation, and close. Build territory and account strategies, partner cross-functionally (Solutions, Customer Success, Product, Engineering), mentor AE peers, share market insights to influence roadmap, and experiment with AI tools to improve workflows and outcomes.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Lead Klaviyo's Order-to-Cash technology track, owning roadmap, design, and integrations (e.g., CPQ to NetSuite). Ensure SOX/ITGC controls and audit readiness, drive AI-native automation across O2C workflows, optimize ERP/billing configurations, and partner with Finance and engineering stakeholders to deliver scalable revenue and billing systems.
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Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Lead the technical architecture and strategy for Klaviyo’s developer infrastructure, backend dependencies, platform upgrades, and distributed systems. Improve developer productivity, reliability, scalability, security, and deployment processes. Diagnose complex platform issues, establish monitoring and telemetry, mentor senior engineers, influence cross-functional architecture decisions, and evaluate emerging technologies including responsible AI tools.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Design, build, and operate Klaviyo’s large-scale asynchronous processing and queueing platforms. Develop resilient, low-latency, multi-tenant systems using Python, Go, AWS, Kubernetes, Apache Pulsar, Kafka, and SQS. Own system reliability, observability, scalability, incident response, and SLOs. Collaborate on technical designs, mentor engineers, improve platform tooling and processes, and participate in on-call rotations.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Build and operate foundational, security-critical platforms and cloud-native systems at scale. Automate infrastructure, reduce operational toil, define SLIs and SLOs, improve observability and incident response, perform capacity and performance analysis, and develop preventative reliability solutions. Participate in on-call rotations, post-incident reviews, technical design, and mentoring while collaborating with product, platform, and security engineering teams.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Leads recruiting for high-impact R&D and principal-level roles, owning hiring strategy, workforce planning, executive searches, stakeholder advising, recruiting analytics, and candidate messaging. Partners with HR, talent branding, and business leaders to manage hiring risk and market insights. Mentors recruiters, improves search quality, and uses AI tools to enhance sourcing, screening, market mapping, pipeline management, and candidate experience.
