Jobs at Klaviyo

Build and maintain detection and response capabilities across enterprise, cloud, and product environments. Responsibilities include developing detections-as-code, triaging alerts, conducting incident response and digital forensics, threat hunting, automating workflows, supporting security data lakes and SIEM platforms, developing AI-driven security systems, participating in on-call rotations, and mentoring security engineers.

Build and grow Klaviyo’s partner ecosystem in Japan, with secondary coverage for Korea. Develop relationships with systems integrators, agencies, consultancies, and commerce partners; create joint business plans; support co-selling and pipeline generation; coordinate partner marketing, enablement, campaigns, and events; and use market insights and performance data to expand revenue and customer outcomes.

Build and operate full-stack Flows product features, including the React canvas, analytics, version history, management surfaces, APIs, and Python services. Improve performance and reliability for large flows and accounts, create validation and recovery guardrails, collaborate with platform, product, and design teams, and contribute to technical leadership through reviews, mentorship, and operational excellence.

Leads Klaviyo’s global organic search strategy across traditional SEO, answer engine optimization, app stores, marketplaces, and AI discovery surfaces. Owns traffic, sign-ups, ARR, technical SEO, experimentation, measurement, and executive reporting. Partners with Content, Product, Engineering, Paid Media, Web, and Analytics, while recruiting and developing a specialized SEO and AEO team and building scalable AI workflows and automation systems.

Leads Klaviyo’s global organic search strategy across traditional SEO, answer engine optimization, app stores, marketplaces, and AI discovery surfaces. Owns search-driven traffic, sign-ups, and ARR; directs technical SEO, content roadmaps, experimentation, measurement, and cross-functional execution. Builds AI workflows and repeatable systems, communicates performance to executives, and recruits and develops a specialized SEO and AEO team.

Leads Klaviyo’s Mid and Large Enterprise sales organization across Australia and New Zealand. Responsibilities include developing sales strategy, managing and coaching Account Executives, improving forecast accuracy and pipeline health, driving revenue performance, shaping upmarket go-to-market motions, influencing cross-functional stakeholders, and implementing scalable sales processes, tools, AI, and automation. The role also requires executive customer engagement, change leadership, and building a high-performing sales culture.

Build and maintain production forecasting models for recognized revenue and COGS, connecting product usage, pricing, infrastructure costs, and unit economics. Partner with Finance, Product, Engineering, Data Science, and Go-to-Market teams on planning, scenario analysis, variance investigations, and model governance. Establish forecasting standards, monitor accuracy and drift, develop scalable data foundations, and communicate insights to technical stakeholders and executives.

Leads strategy and operations for Klaviyo’s high-touch customer segment. Designs customer experiences, engagement programs, playbooks, and operating models; establishes metrics for adoption, retention, expansion, and sentiment; manages planning and investment decisions; and leads cross-functional strategic projects from concept through launch and measurement. Partners with Customer Success, Sales, Support, Product, and Marketing to improve enterprise customer outcomes and scale CSM effectiveness through data, automation, and AI.

Own customer success capacity and coverage models, account assignments, territory planning, renewal operations reporting, dashboards, and business review data. Analyze churn, coverage gaps, and capacity constraints; provide recommendations to leadership; automate recurring reports; and align definitions across Customer Success, Sales Operations, Finance, and Data teams. The role requires strong SQL, BI, spreadsheet, Salesforce, and Gainsight skills, with preferred Python or Snowflake experience.

Own complex, multi-quarter GTM systems programs from intake through hypercare, including CPQ, quote-to-cash, customer success, support, billing, and AI-enabled workflows. Lead cross-functional teams, technical decisions, vendor partners, finance and audit controls, release management, and executive communications. Establish scalable delivery practices while integrating AI responsibly into GTM operations and program execution.

Owns complex, multi-quarter GTM systems programs from intake through hypercare, including CPQ, quote-to-cash, customer success platforms, and AI-enabled workflows. The role coordinates Sales, Customer Success, Finance, Legal, Security, Engineering, vendors, and executives; drives technical decisions, controls, release management, risk reporting, and stakeholder communication. It also establishes scalable operating practices and mentors teammates.

Own the full sales cycle for SMB and commercial prospects across Australia and New Zealand, from qualification and product demonstrations through negotiation and close. Manage and forecast a high-velocity pipeline, develop territory strategies, collaborate with cross-functional teams, and support client onboarding. The role requires SaaS or MarTech new-logo sales experience, strong communication, data-driven decision-making, structured sales methodology expertise, and responsible use of AI tools.

Own enterprise scalability, performance, reliability, and multi-region readiness for a large SaaS platform. Identify and remove bottlenecks, lead architectural changes involving distributed systems, establish scale-readiness metrics, build benchmarking and profiling tools, improve incident outcomes, and guide teams through technical influence. The role requires hands-on engineering, executive communication, cross-functional leadership, and practical application of AI to engineering investigations and operations.

Own the full sales cycle for Klaviyo’s SMB segment, from prospect qualification and product demonstrations through closing. Build and manage a pipeline, develop territory strategies, accurately forecast opportunities, and sell MarTech SaaS solutions to C-suite and marketing decision-makers. The role also supports peers and new Account Executives while contributing to long-term client growth in Eastern Europe.

Own enterprise scalability, performance, reliability, and multi-region readiness for Klaviyo’s multi-tenant SaaS platform. Identify and resolve bottlenecks, design distributed-system improvements, establish scale-readiness metrics, build benchmarking and profiling tools, lead scalability reviews, improve incident response, and guide high-volume migrations. The role requires hands-on engineering, architectural judgment, cross-functional influence, executive communication, and responsible application of AI to engineering operations.

Own and grow Klaviyo’s Program Partner portfolio across the Commercial segment. Drive partner activation, sourced pipeline, revenue, enablement, co-selling, community engagement, and demand generation at scale. Use partner health data, Salesforce, Tableau, AI, and automation to segment partners, identify opportunities, prevent inactivity, and improve performance. Collaborate with sales, marketing, enablement, and operations teams to create repeatable partner growth motions.

Lead Klaviyo’s corporate development activities, including acquisitions, strategic investments, partnerships, valuation, financial modeling, diligence, negotiation, approvals, and integration planning. Develop inorganic growth strategies, evaluate emerging technologies and markets, build executive recommendations, manage cross-functional deal teams, expand the transaction pipeline, and drive post-transaction value creation. The role requires strong financial, strategic, commercial, relationship-building, and negotiation skills, with significant autonomy in executing complex technology transactions.

Lead large cross-functional Corporate IT programs, manage portfolio prioritization and OKRs, mature Agile practices, drive process improvement, and oversee vendor evaluations and budgets. The role partners with IT, Engineering, Security, Finance, Procurement, Legal, and Business Operations while implementing AI-assisted workflows, automation, capacity planning, and strategic planning processes.

Manage high-volume inbound demo requests, trials, free accounts, and product inquiries for small business customers. Conduct consultative discovery, platform demonstrations, prospect qualification, and one-call closes where possible. Own a high-velocity pipeline, drive new-logo acquisition and free-to-paid conversion, and advise customers on ecommerce, SMS, and email marketing solutions. Collaborate with Sales, Marketing, Product, and Customer Success to improve customer experiences and growth outcomes.

Lead measurement and data science strategy for Klaviyo’s AI agents, Composer and Customer Agent. Develop frameworks for adoption, quality, engagement, customer value, cost, and revenue impact. Apply experimentation, causal inference, statistical modeling, conversation analysis, human evaluation, and LLM-based evaluation. Partner with Product, Engineering, Finance, and executives, build governed metrics and scalable analytics, influence product and pricing decisions, and mentor data scientists.