Klaviyo
What's the Company Culture Like at Klaviyo?
Frequently Asked Questions
The culture at Klaviyo is described as ambitious, learning-oriented, and high-intensity, with employees pointing to rituals and operating cadences and value-based recognition in the #klaviyo-kudos Slack channel as proof that culture is lived day-to-day. Employees also note a shared commitment to values that guide actions , creating a sense of empowerment to solve hard problems and make a lasting impact.
Leadership reinforces culture through the Culture Task Force (CTF) and by integrating values into hiring, performance, and feedback cycles, ensuring that values are embedded in daily work. Additional signals include assessing candidates for values alignment and focusing on behaviors that drive high performance.
Klaviyo Employee Perspectives
By fostering a culture where team members actively share ideas, insights and best practices, we leverage the strengths of the collective to elevate performance across the board. This collaborative mindset not only improves results but also builds stronger relationships and mutual trust. When we work together, we amplify each other’s strengths, fill in gaps, and create an environment where the whole team can achieve at the highest level. Ultimately, our shared success becomes greater than the sum of individual achievements.
Klaviyo’s mission is to empower creators to own their own destiny. Why this matters to me is because in a world of emerging AI technology, I believe that companies can do more with less. And therefore, you’re gonna have smaller companies and that moat to start a new company becomes much easier to get across. I believe Klaviyo is well-positioned with our current customer base as well as the newcomers coming on to offer the tools necessary for them to grow their business by doing more with a lot less. And Klaviyo has the technology and the data for customers to enable that.
In your experience, what is required to make an ERG program successful?
I think our ERGs have been so successful because we set them up to be grassroots, self-sustaining groups. For us, that means providing tools like budget and executive sponsorship, and ensuring they tie to business initiatives. We set an intention early on for these groups to create space for people from historically underrepresented communities to have a voice and a presence, so that when we hire candidates from diverse backgrounds they feel like they can bring their authentic selves to work.
What are some common mistakes companies make when implementing ERGs?
I think companies often err by putting all the work on their employees from marginalized backgrounds, essentially asking them to start a group without any guidance or support. At Klaviyo, it was important to us to make sure we had internal structure and resources to offer before kicking off our ERG program.
Describe a recent event that one of your ERGs spearheaded. What was the occasion, and how did your broader team participate?
In June, our Asian & Pacific Islander and LGBTQ ERGs came together to host Bowen Yang of the podcast Las Culturistas, Saturday Night Live and the movie Fire Island. He talked with Klaviyo about excelling in under-represented spaces, living out our authentic identities in the workplace and more. This event was special because so many different teams came together to produce it: finance, legal, learning and development, and employee engagement. I think this really shows how deeply embedded DEI is here at Klaviyo — it doesn’t matter what team you work on, because this is everyone’s work.
Klaviyo Employee Reviews
Klaviyo's Benefits
Quarterly engagement surveys to gauge employee satisfaction
Has employee-led culture committees
Offers company-sponsored happy hours
Our Boston office hosts regular wine Wednesdays. In addition, individual teams and Klaviyo Resource Groups often gather for their own happy hours.
Offers company-sponsored outings
Klaviyo has regular in-person team offsites, as well as virtual activities like trivia nights, cooking classes craft workshops.
Offers Employee Resource Groups
Offers fitness stipend
Klaviyos may be reimbursed up to $200 for exercise classes, equipment, financial health programs, etc. Additionally, BCBS provides Klaviyos up to $150 / year for fitness and weight loss programs.
Offers wellness programs
Klaviyos may be reimbursed up to $200 for online and app-based classes, exercise equipment, financial health programs, etc. Additionally, BCBS provides Klaviyos up to $150 / year for fitness expenses.
Partners with nonprofits
All our Klaviyo Resource Groups are provided a donation budget for mission aligned causes. Our TA team also partners with nonprofits like Thrive Scholars, and Hack Diversity, and the Upward Project.
Provides access to an onsite gym
Provides onsite meditation space
Provides opportunities to volunteer in the local community
Klaviyos are offered paid time off to volunteer in their local community. In 2022 we volunteered with local organizations like Build Boston, Cradles to Crayons, and the Emerald Necklace Conservancy.
Provides recreational clubs
We have a number of Slack channels for Klaviyos with shared interests such as cooking, woodworking, 3D printing, and more!
Engineering team utilizes pair programming
Hosts in-person all-hands meetings
Hosts in-person revenue kickoff meetings
Implements team-based strategic planning
Open office floor plan to encourage communication and collaboration
Uses an OKR operational model to clearly define goals and priorities
Utilizes an open door policy that encourages accessibility
Offers a remote work program
Utilizes a flexible work schedule
Klaviyo provides employees with a flexible work schedule that includes core hours, flexible start and end times.
Utilizes a hybrid work model
