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Klaviyo
Klaviyo Offices
Hybrid Workplace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
U.S. Office Locations
Global Office Locations
Boston
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We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station. We also have hubs in Denver, London and Sydney.
Denver
Dublin
London
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5th Floor, 106 Fenchurch Street, London, United Kingdom, EC3M 5JD
San Francisco
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181 Fremont Street, Floor 21, San Francisco, CA , United States, 94105
Sydney
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Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Leads strategy and operations for Klaviyo’s high-touch customer segment. Designs customer experiences, engagement programs, playbooks, and operating models; establishes metrics for adoption, retention, expansion, and sentiment; manages planning and investment decisions; and leads cross-functional strategic projects from concept through launch and measurement. Partners with Customer Success, Sales, Support, Product, and Marketing to improve enterprise customer outcomes and scale CSM effectiveness through data, automation, and AI.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Own customer success capacity and coverage models, account assignments, territory planning, renewal operations reporting, dashboards, and business review data. Analyze churn, coverage gaps, and capacity constraints; provide recommendations to leadership; automate recurring reports; and align definitions across Customer Success, Sales Operations, Finance, and Data teams. The role requires strong SQL, BI, spreadsheet, Salesforce, and Gainsight skills, with preferred Python or Snowflake experience.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Own complex, multi-quarter GTM systems programs from intake through hypercare, including CPQ, quote-to-cash, customer success, support, billing, and AI-enabled workflows. Lead cross-functional teams, technical decisions, vendor partners, finance and audit controls, release management, and executive communications. Establish scalable delivery practices while integrating AI responsibly into GTM operations and program execution.
