Sr. Manager, Intranet & Communications Tools

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

The Senior Manager, Intranet & Communications Tools is accountable for the strategy, governance, and evolution of the company’s intranet and related employee-facing communication platforms. Sitting within the Communications team, this role ensures the intranet serves as the primary digital front door for employees—delivering clear, timely, and engaging content that supports culture, alignment, and productivity. This role partners closely with Communications leadership, HR, and business stakeholders to deliver clear, timely, and compelling messaging aligned to company priorities, culture, and employee experience.

Supporting enterprise initiatives and day-to-day communications, the Senior Manager ensures best use of channels, technology remains updated, innovative, and tracks key performance indicators. This role requires strong platform understanding, project management, and stakeholder engagement skills, with a focus on driving employee understanding, alignment, and engagement.

Key Responsibilities

Intranet Strategy & Ownership

• Own the roadmap, and day-to-day leadership of the enterprise intranet as a core communications channel.
• Drive continuous improvement based on employee needs, analytics, and feedback.
• Work cross functionally to evolve tech and ways of working strategies that engage Store Employees as Tech changes.

Content & Editorial Leadership

• Define intranet content strategy, editorial standards, and governance models.
• Partner with Communications, IT, HR, and business leaders to ensure high-quality, relevant, and timely content.
• Ensure content is engaging, inclusive, accessible, and aligned with the company’s voice and brand.

Stakeholder Partnership

• Partner with HR, IT, leadership teams, and cross-functional stakeholders to support communication needs and key initiatives.
• Advise stakeholders on best practices for internal communications, messaging, and channel strategy.
• Build strong relationships to effectively manage input, feedback, and alignment. Manage community of content and document owners.
• Oversee the creation, management, and awareness of a centralized repository of technology enablement resources (how-to guides, etc.)
• Troubleshoot system and data inconsistencies to ensure accuracy of metrics and functionality.

Channel Management & Optimization

• Support management of internal communication channels, including intranet and email distribution.
• Ensure content is published accurately and in a timely manner across platforms.
• Use analytics and feedback to continuously improve communication effectiveness and reach.

Project Management & Operations

• Manage multiple communication projects simultaneously, ensuring timelines and deliverables are met.
• Coordinate cross-functional inputs and approvals to ensure efficient execution.
• Maintain strong attention to detail and quality control across all deliverables.

Required Qualifications

• 7+ years of experience in internal communications, digital communications, or employee experience.
• 5+ years in a role managing enterprise-scale platforms.
• Deep experience owning an enterprise intranet or internal communications platform.
• Strong content strategy and channel management.
• Proven ability to influence senior stakeholders without direct authority.

Preferred Qualifications

• Experience supporting enterprise-level communication initiatives or large-scale organizational changes.
• Familiarity with digital communication platforms (e.g., intranet, content management systems, or M365 tools such as SharePoint).
• Background in employee experience, culture communications, or change management.
• Experience working in a global or multi-brand organization.
• Bachelor’s degree required; advanced degree or relevant certification preferred.

Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.                                                                                                    
 

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]

Visit Tapestry, Inc.

Base Pay Range

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.