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Sr. Manager HR Systems & Reporting
The Team
Fitting within the wider People and Campus function, the Digital People and Campus team are a group of dependable, innovative thinkers, who are empowered to support the delivery, enhancement, & maintenance of the People & Campus systems to help drive the People and business strategies forward. We also aim to establish and create a data driven infrastructure to provide insights to support informed people decision making. PVH Europe currently uses HR Applications including Workday, ServiceNow, and PeopleDoc. In addition to managing and implementing these and other systems, we are also responsible for the creation and maintenance of technical interfaces to others systems, such as StoreForce and multiple payroll solutions. Ours is a collaborative culture where thinking beyond your desk is encouraged. We act as key stakeholder managers between the corporate systems team in the US, European HQ in Amsterdam, and the market organizations across Europe.
The Position
As a member of the Digital People and Campus team, the Sr. Manager HR Systems & Reporting is responsible for managing a high-performing team, and ensuring the efficiency and scalability of our HR technology, identifying areas for improvement around our HR products, and building both long term and ad-hoc solutions. The Manager HR Systems and Reporting plays an integral role in effectively managing all HR Systems across the EU. The role will be responsible for complex automations, system enablement and troubleshooting. If you enjoy diversity, a challenge, and an environment that rewards your hard work, this may be the opportunity you have been seeking.
Key Responsibilities:
- Lead the ongoing operations of the EU Systems Support team; ensure all service levels are met via anticipatory problem solving, decisiveness, and judgment competencies; monitor real time workloads and service levels against forecast, staffing schedules and Key Performance Indicators (KPIs) and react to changes in business including inbound work volumes, available staffing, and escalated work activities; ensure service delivery is aligned and supports wider People & Campus team’s goals and objectives. Demonstrate servant leadership by doing “what is right” for PVH, our stakeholders and the team
- Lead the team to identify root causes, process and service gaps, roadblocks to quality customer service, opportunities for improvement in process and employee performance; identify system changes to improve quality and service levels, and to meet local regulatory requirements and ongoing refinement of the scope of services and ensuring business continuity and compliance with business rules and governance of all activities; supporting all internal and external audit requests sent to the team
- Consult with wider People team across the EU providing support team insights obtained through experience and available data, including employee experience insights, service ticket categorization efforts, and customer satisfaction surveys
- Support annual processes; including performance management, succession planning, compensation planning, budgeting and ad hoc programs and processes as needed and all release management activities
- Partner with the Global Workday Systems and Analytics team to manage incidents and change, create and maintain growth in the Analytics and Reporting arena
The Ideal Candidate:
- 7+ years in HRIS or related field
- Experience working in an international organization and in an HR shared services or support team environment in a leadership role
- Experience with CRM or Service Ticket applications (ServiceNow) and deep expertise in Workday
- Experience diagnosing and resolving complex HRIS issues
- Must be able to create and maintain strong relationships company-wide and navigate numerous stakeholders and complex organization with a constant focus on driving to resolution
- Fluency in English
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What We Do
PVH is one of the world’s largest and most admired fashion companies, connecting with consumers in over 40 countries. Our global iconic brands include Calvin Klein and TOMMY HILFIGER. Our 140-year history is built on the strength of our brands, our team and our commitment to drive fashion forward for good. That's the Power of Us. That’s the Power of PVH.
