Senior Manager, Enterprise Application Stack

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Enterprise Application Stack Scope

Enterprise Application Stack refers to all the Enterprise software and Systems (SaaS and on prem) that we use within our organization excluding Developer IT Operations such as:

Third party

-Project Management and Service Desks - JIRA, Freshdesk

-Content Management, Collaboration and Office Suite - Confluence, MS Office, Loom, Panopto, Figma, Lucidchart, iManage

-HRMS, Employee Engagement, Payroll, Applicant Tracking, Performance Management, Learning Management - Darwinbox, Allsec, Lever, Infeedo, Mesh, Absorb LMS

-Telephony

Internally Developed apps

-We develop several internal applications for various purposes within the organisation.

Responsibilities

• The Senior Manager, Enterprise Applications role is responsible for all Operations associated with our Enterprise Application Stack, comprising Vendor Selection, Implementation, Integration, Training, Adoption, Usage, Engagement, Replacement, Reliability, Application Development, Service Desk.




Vendor Management

• Identifying best-fit modern vendors
• Drafting RFIs and RFPs
• Conducting demos and bake-offs
• Assisting Pricing and contracting
• Keeping abreast with the latest developments and scheduling replacements




Implementation and Integration

• Forming an indepth understanding of each Enterprise App and every feature and capability
• Architecting the integration into our organizational Enterprise App Stack including SSO, Data Lake, Reliability Monitoring, Analytics
• Overseeing the Implementation, Configuration of the Enterprise App and seamless migration from existing systems




Adoption and Engagement

• Creating and disseminating Process documents and training videos
• Measuring and promoting usage
• Sharing best practices and tips for optimizing productivity




Reliability

• Monitoring and delivering high uptime, availability and response time




Application Development

• Leveraging lowcode / nocode platforms such as Retool to develop internal Enterprise apps




Data Analytics

• Defining and managing the Data architecture and data engineering pipelines
• Managing data analytics dashboards for all Enterprise Apps




Service Desk

• Running and operating the Service desk for all Enterprise Apps

Experience and Skills

• 15+ years experience comprising a mix of:

a. Customer facing techno-commercial roles such as Enterprise SaaS Implementation

b. Hands-on Software development experience

c. Hands-on Software project management

• In-depth understanding of data engineering pipelines and data analytics
• In-depth understanding of enterprise architecture and site reliability engineering
• Business acumen and experience in negotiating vendor contracts
• Ability to manage teams

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success