At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Administrator Sr Manager.
Job DescriptionKey Responsibilities:
- Perform daily uploads, downloads and importing of dialer schedules;
- Document activities for outbound dialer;
- Analyze dialer-output data to identify potential problems/issues;
- Run payment reports regularly;
- Create and update dialing campaigns, filter, list strategies and reports;
- Monitor and adjust performance of the dialer systems; and
- Complete other duties as assigned by the markets.
Our most successful candidates will have:
- Intermediate to advanced proficiency level with Microsoft Excel.
- Working knowledge on a dialer system (auto-dialer operation/concepts).
- Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data).
- Collections process experience will be good to have.
- Basic understanding of database-design principles, data structures and optimizations.
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Strong time management skills and capability to execute multiple tasks and priorities in a dynamic environment.
- Excellent verbal and written communication skills.
- Strong communication skills for client facing.
- Livevox dialer experience is an advantage.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Intermediate to advanced proficiency with Microsoft Excel
- Working knowledge of dialer systems and auto-dialer operations
- Working knowledge of basic statistics and ability to analyze dialer-output data
- Basic understanding of database design principles, data structures, and optimizations
- Logic and reasoning skills for evaluating alternative solutions and approaches
- Strong time management and ability to manage multiple tasks and priorities
- Excellent verbal and written communication skills
- Strong client-facing communication skills
- Collections process experience
- LiveVox dialer experience
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
