Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!
Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.
Learn more at www.veracode.com, on the Veracode blog, and on LinkedIn and Twitter.
We are seeking an experienced Senior Manager of Customer Success to build and direct a team to deliver enhanced business outcomes for our customers. The ideal candidate will have prior Customer Success leadership experience, a track record of delivering strategies to build and maintain strong customer relationships in a customer-centric environment. Veracode is an environment that fosters upward mobility and career growth, we are searching for high energy, hard-working individuals that will grow with us.
Job Responsibilities
- Leads Customer Success team to engage, support and empower our customers to ensure successful business outcomes through their use of Veracode solutions and services
- Leads from the front and coaches team in strategies to improve customer experience, increase usage & adoption, increase renewal rates, and expansion.
- Coaches team on leveraging the Veracode Customer Journey engagement methodology and usage of tools such as Outcome Success Plans
- Measures performance of team to ensure success against key metrics
- Regularly interacts with executives and customers in region to cultivate key customer relationships and develop trusted partnerships
- Develops close collaboration and partnership with Sales and Renewals counterparts to align on regional strategies
- Responsible for reporting to leadership across key metrics and strategies related to renewals/retention, customer risk, customer growth, customer health, and adoption
- Develops and maintains end to end view of customer needs and customer risk across region, develops region-wide risk mitigation strategies, and serve as the voice of the customer to represent the needs of region within Veracode teams to improve customer experience
- Contributes into broader customer success strategy as a key member of the Customer Success senior leadership team
- Recruits, hires, onboards, and develops a world-class team to ensure appropriate staffing levels within region
- Develops and maintains a world-class culture within team
- Uses data and insights to prioritize customer engagement across region
- Supports pre-sales activities in region to articulate the post-sales customer experience and value proposition of Veracode Customer Success services
- Mentors Team Leads and Managers to develop leadership and relationship management capabilities, guide on retention activities, serve as a point of escalation management, and drive revenue retention and growth across customer base
- Maintains current and relevant industry knowledge while consistently progressing themselves and their experience in strategic customer account management as well as Veracode product and company direction
Desired Qualifications & Experience
- Bachelor's degree and a minimum of 8 years of related progressive management experience working in a related field or industry such as high tech, software, or a SaaS
- Aptitude or interest in understanding software development, DevSecOps, and application security
- Executive level verbal and written communication skills
- Experience as a senior leader with full lifecycle post-sales delivery and service responsibility
- Ability to influence and support teams through large strategic and/or vision changes
- Demonstrated ability to lead Customer Success teams to great results
- Experience working in a matrixed global organization and managing geographically distributed and remote teams
- Adept at aligning team members with new or changing customer success strategies.
- Strategic critical thinking skills
Bonus Qualifications
- Experience working with developers or DevOps teams
- Developer background or experience with coding
- Experience with cybersecurity and/or application security
At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.
Here’s our recruitment promise to you:
- Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
- Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
- Email Verification: Recruiting emails from Veracode will always originate from an “@veracode.com" email address.
If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at [email protected] before taking any further action.
Skills Required
- Bachelor's degree
- Minimum of 8 years of progressive management experience in high tech, software, or SaaS
- Experience as a senior leader with full lifecycle post-sales delivery and service responsibility
- Experience managing geographically distributed and remote teams in a matrixed global organization
- Executive-level verbal and written communication skills
- Demonstrated ability to lead Customer Success teams to improve adoption, renewals, and expansion
- Ability to influence and support teams through large strategic and/or vision changes
- Aptitude or interest in understanding software development, DevSecOps, and application security
- Strategic critical thinking skills
- Experience working with developers or DevOps teams
- Developer background or experience with coding
- Experience with cybersecurity and/or application security
Veracode Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veracode and has not been reviewed or approved by Veracode.
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Fair & Transparent Compensation — A published, grade-based compensation framework outlines ranges and how pay is set. This transparency signals structured, market-aware pay practices.
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Healthcare Strength — Medical, dental, and vision coverage are paired with HSA/FSA options and life/AD&D insurance. Wellbeing tools such as Calm and Burnalong augment core health coverage.
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Leave & Time Off Breadth — A “Take What You Need” PTO model is paired with regular company “Recharge” days. Volunteering time and generous leave for key life events broaden the time-away offering.
Veracode Insights
What We Do
Veracode is intelligent software security. The Veracode Software Security Platform continuously finds flaws and vulnerabilities at every stage of the modern software development lifecycle. Using powerful AI trained on a carefully curated, trusted dataset from experience analyzing trillions of lines of code, Veracode customers fix flaws faster with high accuracy. Trusted by security teams, developers, and business leaders from thousands of the world’s leading organizations, Veracode is the pioneer, continuing to redefine what intelligent software security means
