Join us at Entrust
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
Senior CSM EMEA - Entrust Identity
As a Senior Customer Success Manager at Entrust Identity, you will play a pivotal role in our EMEA Customer Success team. Your mission is to ensure our medium to large enterprise customers achieve their business objectives, realize maximum value from their investment in Entrust, and continue to grow their partnership with us.
You will be part of a global Customer organization uniquely positioned to guide enterprises through digital transformation by delivering best practices and deep expertise in identity verification solutions.
Key Responsibilities
- Customer Success Ownership: Serve as the primary advocate for medium to large enterprise customers, ensuring successful adoption, usage, and value realization of Entrust Identity solutions.
- Outcome-Driven Engagement: Understand customer goals, define measurable success criteria, and drive initiatives to achieve those outcomes.
- Quarterly Business Reviews: Engage with stakeholders at multiple levels (operational to senior) depending on account complexity
- Data-Driven Insights: Analyse customer performance metrics, identify trends, and provide actionable recommendations to improve outcomes and reduce fraud and risk. Own and act on customer health scores (e.g. Gainsight)
- Product Expertise: Develop deep knowledge of Entrust Identity platform and effectively communicate relevant features and benefits tailored to customer needs.
- Proactive Risk Management: Anticipate adoption challenges and proactively implement repeatable strategies to mitigate them.
- Cross-Functional Collaboration: Partner with internal teams including Product, Engineering, Support, Sales and Legal to advocate for customer needs and drive continuous improvement.
- Growth Enablement: Identify opportunities for expansion and collaborate with Account Executives to drive value-based growth.
- You will be required to travel 10 - 15% annually across EMEA region.
What We’re Looking For
- Experience: 5+ years in Customer Success, Sales Engineering, or Technical Account Management, managing enterprise accounts exceeding $500 K./year in revenue.
- Technical Acumen: Solid understanding of APIs, SDK, Software Integration and Databases.
- Analytical Mindset: Proficiency in using BI tools and CRM platforms (e.g., Salesforce, Gainsight) to manage customer health and performance.
- Communication Skills: Ability to tailor communication across technical and executive audiences, influencing stakeholders at all levels.
- Problem Solving: Strong initiative and autonomy in resolving complex issues without constant reliance on technical support.
- Customer Advocacy: Proven ability to represent customer needs internally and drive product enhancements.
- Soft Skills: Empathy, patience, adaptability, and a collaborative mindset are essential.
- Fluency in English and French is required to effectively support and engage with customers across the EMEA region. Additional European languages are a plus.
Preferred Qualifications
- Industry Knowledge: Familiarity with Identity & Access Management (IAM), CIAM, or digital identity verification.
- Sector Experience: Background in fintech, payments, cybersecurity, RegTech, or financial services.
#LI-NR1
At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:
Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.
We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.
Ready to Make an Impact?
If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.
Apply today!
For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube
For US roles, or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles, or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation, contact [email protected].
Recruiter:
Neha Rathore[email protected]Skills Required
- 5+ years in Customer Success, Sales Engineering, or Technical Account Management
- Experience managing enterprise accounts exceeding $500K/year in revenue
- Solid understanding of APIs, SDKs, software integration and databases
- Proficiency with BI tools and CRM platforms (e.g., Salesforce, Gainsight)
- Fluency in English and French
- Ability to travel 10-15% annually across the EMEA region
- Ability to communicate with technical and executive stakeholders and influence outcomes
- Problem solving and autonomy to resolve complex technical/customer issues
- Proven customer advocacy and driving product enhancements
- Empathy, patience, adaptability, and collaborative mindset (soft skills)
- Familiarity with Identity & Access Management (IAM), CIAM, or digital identity verification
- Sector experience in fintech, payments, cybersecurity, RegTech, or financial services
Entrust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Entrust and has not been reviewed or approved by Entrust.
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Retirement Support — Retirement plans are characterized as strong, with a notable employer match and a well-regarded 401(k) offering. This support materially strengthens total compensation.
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Leave & Time Off Breadth — Time-off provisions are described as generous, including substantial PTO and paid holidays with growth over tenure. Regional examples also highlight parental leave enhancements in some locations.
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Flexible Benefits — Hybrid and work-from-home options alongside flexible hours are available and support work–life balance. These arrangements add meaningful flexibility to the total rewards mix.
Entrust Insights
What We Do
Entrust offers identity-based security software and services.
