Sr Manager, Business Systems

About Grainger:
Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.
We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.
Position Details:
The Sr. Manager, Business Systems Engineering - Order is accountable for a world class enterprise technology experience in North America. With a sound understanding of and experience working with complex business applications including both off-the-shelf and custom-developed software like SAP and industry-leading Cloud services and SaaS products, this leader ensures Grainger team members are equipped with the most relevant and effective technology capabilities to help them serve Grainger's customers with ease and confidence.
The role supports all areas of Grainger's business including Sales, Contact Centers, Branches, Distribution Centers & Digital channels with a primary focus on our Order Management and Order-To-Cash processes. This role provides strategic leadership and guidance to engineering managers, engineers, administrators and architects, and provides key input to product and portfolio management processes for the emerging Customer Order product domain. This role will be responsible for fostering a culture of continuous improvement and innovation, bridging traditional software development practices with more modern approaches to shore up core business capabilities and enable delivery of key competitive advantage by creating an extensible API-based integration platform for developers to interact with.
This role leads a team of 30+ employees and contractors to engineer Grainger's technology platforms and services in collaboration with our customers, suppliers, and team members to be optimized and relevant. They will champion and influence the design and transformation of foundational business to a more effective Total Cost of Ownership (TCO) and sustainable resiliency.
The Sr. Manager, Business Systems Engineering - Order will drive the roadmap to modernize, streamline, enhance and strengthen the performance, reliability, security and scalability of our core business applications.
You Will:

• Provide strategic direction to Engineers and Engineering leaders in support of Grainger's business objectives using measurable key results to hold team members accountable.
• Create an environment where innovation and creativity are celebrated with a strong consistent foundation in efficient and effective resilient systems.

• Coach and develop technical talent, helping to make Grainger and GTG a top-talent magnet. Achieve this through a comprehensive staffing plan, aligned with our technology roadmap to understand where we should be investing and know how to grow that talent internally. Use data to proactively forecast capacity changes in line with Portfolio/Product demand plans and ongoing support needs. Consistently raise the talent bar with Engineers and Engineering leaders and work creatively to open and fill opportunities in the organization.
• Use industry best practice metrics to monitor the health and productivity of the teams, implement improvements when necessary.
• Partner with key stakeholders to better understand how to meet customer and team member needs ensuring alignment with our core principles and strategic vision.
• Ensure teams are making design decisions that enable independent releases, support resiliency of systems, and that tradeoffs are understood and align to high-level goals.
• Ensure effective monitoring, timely and high-quality communication and alerting when service disruptions occur. Lead and coordinate large cross-functional recovery efforts for incidents (Code Red/Escalated Condition) to minimize downtime and lost revenue, when appropriate.
• Recognize achievements and inspire team members to exceed expectations with positive reinforcements.
• Demonstrate endless curiosity about the Order and OTC domain and seek growth opportunities for knowledge outside the local domain.

You Have:

• 7+ years experience managing application engineering or similar development teams
• B.S. in Computer Science / MIS or related field
• Strong service-based experience and delivery. Experience with delivery methodologies such as Agile, Scrum & other iterative delivery approaches (Dev/Ops)
• Strong experience with SAP SD, WM, and traditional SAP deployment mechanisms and support processes as well as experience deploying cloud technologies for both hosted off-the-shelf software and in-house developed applications.
• Possess an end-to-end understanding of core Order-to-Cash (OTC) business processes and how they interact and depend on key Business Systems to perform effectively.
• Must be able to express complex technical concepts effectively, both verbally and in writing
• Demonstrated ability to motivate, mentor, coach and lead large technical teams; must be able to work directly with individuals at all levels of the Company
• Strong continuous improvement problem-solving and mentoring skills
• Ability to manage complex vendor/supplier relationships, including contract negotiation, ongoing maintenance & support, navigating contractual audits and problem-resolution.

Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

• Medical, dental, vision, and life insurance plans

• Paid time off (PTO) and 6 company holidays per year

• Automatic 6% 401(k) company contribution each pay period

• Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement

• A comprehensive set of emotional, financial, physical and social wellbeing programs

DEI Statement
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.