Title
Lender Placed Specialist III
Overview of Position
Assurant is seeking a Lender Placed Specialist III
The is a virtual /100% work from home position.
The Lender Placed Specialist III, under the guidance of the Unit Manager, is responsible for the input, set-up and/or maintenance of client, customer and/or agent information for one or more of the company's policies, products or services. The Specialist, with the use of a computerized system, is responsible for the maintenance of customer's accounts, by processing premium payments and/or delinquent premiums, either by direct or automated payment. Additionally, the Specialist is responsible for researching, analyzing and resolving exception items that have been initiated via reports, Outsourcing Centers, Account Executives, phone calls, correspondence, clients, and the clients' systems and obtains critical information. The Specialist works with complex and time sensitive issues and works directly with the client and outsourcing centers.
The Lender Placed Specialist III will also perform the functions of a Lender Placed Specialist I and II. The essential duties of a LPS III include but not limited to: Manage and work client mailboxes within established guidelines (recognize urgent issues should be worked within 24 hours); research and analyze exception items received through reports, task, Account Executives, outsourcing centers and client correspondences; complete refund check research; handle customer service calls from the client; outsourcing centers and other internal departments; assist in leading projects by gathering and analyzing data to achieve results; participate in conference calls with the client, internal departments and outsourcing centers to work on process improvements, project implementations, or resolution of complex issues.
This position is Monday through Friday from 7:00 am to 4:00 pm EST or 8:00 am to 5:00 pm EST. Overtime may be required weekly and/or Saturday hours as workload demands.
What will be my duties and responsibilities in this job?
Ability to work under pressure to meet or exceed deadlines to maintain client expectations.
Ability to adapt easily as procedures/client needs change.
Ability to organize and prioritize workload.
Good communication skills (verbal and written).
Ability to make good decisions.
Identify trends and develop analysis.
Applies intermediate skills and begins to develop advanced skills to procedures, processes and techniques.
What are the requirements needed for this position?
2 years of customer care, research, mortgage servicing/hazard insurance or related experience in an office setting (preferably in a production environment).
Strong problem solving and analytical skills.
High school diploma or GED.
Blackknight, Trackall and Smartflow systems working knowledge.
Basic MS Office skills i.e. Word and Excel.
What other skills/experience would be helpful to have?
Knowledge of Lender Placed applications and Mortgage Banking applications (such as TrackAll and LPS).
Lender Placed knowledge.
What are the working conditions and physical requirements of this job?
General office demands
Pay Range:
$17.34 - $27.75Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric UsageAssurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
Skills Required
- At least 2 years of customer care, research, mortgage servicing, hazard insurance, or related office experience
- Strong problem-solving and analytical skills
- High school diploma or GED
- Working knowledge of BlackKnight, TrackAll, and SmartFlow systems
- Basic Microsoft Office skills, including Word and Excel
- Knowledge of lender-placed applications and mortgage banking applications, such as TrackAll and LPS
- Lender-placed insurance knowledge
Assurant Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Assurant and has not been reviewed or approved by Assurant.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple medical plan options, dental and vision, and added supports like mental health and wellness programs. Eligibility extending to part-time employees working 20+ hours/week and day-one access to medical coverage strengthens perceived protection.
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Retirement Support — Retirement benefits are positioned as a standout, featuring a 401(k) with a dollar-for-dollar match up to 6% of base salary. Additional financial programs such as an employee stock purchase plan with a discount add to the overall long-term value.
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Parental & Family Support — Family-focused benefits are broad, including paid parental leave, adoption/surrogacy assistance, fertility support, and backup care offerings. These provisions indicate material support for different family-building paths and caregiving needs.
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What We Do
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. We protect and secure: 62 million mobile devices 54 million motor vehicles 102 million household valuables, appliances, and electronics 31 million mortgages 55 million travelers and credit card holders And that's just the beginning.
