Sr. Legal Operations Coordinator

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.

I. Job Summary:
Reporting to the General Counsel, this position is responsible for the administration, continuous improvement, and operational effectiveness of Legal Department processes, systems, and programs. This position serves as a key business partner to the Legal Department team and works independently to identify, develop, and implement operational solutions that support regulatory compliance; information governance and records management; contract lifecycle management;  legal technology; and departmental strategic initiatives. 

The position partners with Legal, IT, HR, Finance, Operations, Sales, and other business functions to improve workflows, enhance efficiency, reduce risk, and support the effective delivery of legal services across the organization.
 
II. Duties and Responsibilities:
• Assist with the Company’s regulatory filings and recordkeeping support.
• Support administration of the Company's contract lifecycle management (CLM) platform, including contract intake, workflow design, document organization, and post-execution record management.
• Evaluate existing legal processes, identify operational inefficiencies and compliance risks, and recommend and implement improvements that enhance the effectiveness and scalability of Legal Department services.
• Identify process improvement opportunities and lead implementation of practical solutions in alignment with Legal Department Leadership priorities.
• Exercise independent judgment in prioritizing legal operations activities, resolving operational issues, and recommending solutions to Legal Department leadership.
• Maintain Legal Department standards, governance practices, process documentation, templates, playbooks, workflows, and intranet resources to promote consistency and accessibility.
• Act as a department resource regarding AI governance processes, approved AI tools, and legal operational standards relating to emerging technologies.
• Assist with the development, maintenance, and distribution of training materials and practical guidance regarding approved AI tools and related governance standards. 
• Coordinate intake, tracking, and responses to subpoenas, record requests, and other third-party legal process, partnering with internal stakeholders to gather information and meet applicable deadlines.
• Manage legal department vendor relationships, software subscriptions, billing, and related records.
• Research legal operations best practices, industry trends, emerging technologies, and automation opportunities and make recommendations regarding their applicability within the organization.
• Provide Legal Department operations support, including independently resolving  day-to-day operational issues as they arise. 
• Support the General Counsel in developing departmental priorities, annual objectives, operational plans, and continuous improvement initiatives.
          
III. Qualification Requirements:
Education: Bachelor’s degree is required
Experience Level: 5 years of progressively responsible experience in legal operations, business operations, contract administration, legal support, paralegal or other related operational roles. 
• Demonstrated experience independently managing operational programs, systems, or business processes with minimal supervision.
• Strong proficiency with Microsoft 365 applications, DocuSign, Adobe Acrobat Pro, and document, records, or contract management systems
• Demonstration of a high degree of accuracy and attention to detail.
• Ability to analyze complex operational issues, evaluate alternatives, and recommend practical business solutions.
• Strong analytical, critical thinking and problem-solving skills with experience managing documents, records or business processes.
• A resourceful, detail-oriented, proactive, and intellectually curious individual who is willing to be hands-on and a problem-solver.  
• Must have sound judgement with the ability to effectively prioritize tasks and work both independently and collaboratively. Proven ability to influence stakeholders and coordinate activities across multiple departments without direct supervisory authority.
• Demonstrated ability to build effective working relationships with internal and external stakeholders at all organizational levels.
• Demonstrated experience in handling sensitive and confidential company information. 
• Strong organizational and project coordination skills with the ability to manage multiple priorities and deadlines simultaneously.
• Strong business process improvement skills, including workflow analysis, process design, and change management.
• Experience implementing new ideas effectively.

IV. Knowledge of:
• Legal department processes, records management, and business operations principles. 
• Contract management, document control, or workflow systems.
• Information governance, records retention, and legal hold administration.
• Corporate governance, regulatory compliance, and risk management practices.
• Telecommunications industry practices or other regulated business environments is a plus.
• Practical applications of AI and automation tools to improve operational effectiveness. 

Shentel provides a drug-free workplace and is an EEO employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or [email protected]. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting.  We will assist you promptly.