Jobs at Shenandoah Telecommunications Company (Shentel)

Provides frontline technical support to residential customers in a call center environment. Troubleshoots internet and product issues in real time, educates customers on installation and usage, delivers quality customer care, and identifies opportunities to promote upgraded or additional services.

Conduct door-to-door sales within an assigned territory, engage residential customers, identify needs, present Shentel fiber Internet services, build relationships, follow up on leads, and meet sales goals. The role involves independent field work, local travel, outdoor customer engagement, flexible evening and weekend schedules, and performance-based compensation with uncapped commissions.

Serves as the senior technical authority for complex managed services and key customers. Leads service architecture validation, turn-ups, onboarding, lifecycle planning, technical reviews, and operational readiness. Identifies risks, coordinates resolution across Engineering and Operations, conducts post-incident reviews, improves service delivery processes, develops training materials, mentors staff, and leads complex cross-functional customer engagements. Periodic travel and on-site customer meetings are required.

Grows Glo Fiber’s business customer base by prospecting, cold calling, networking, developing relationships with business owners, identifying needs, and recommending telecommunications solutions. The role uses a consultative sales approach, manages opportunities, documents progress, meets sales goals, and provides strong customer experiences. It is field-based and focused on small and medium-sized business accounts.

Sells fiber-optic connectivity and bandwidth services to enterprise, government, healthcare, education, and business customers. Responsibilities include prospecting, cold calling, networking, managing territories, developing customer relationships, maintaining a sales funnel, managing service accounts, and achieving monthly, quarterly, and annual sales goals.

Provides technical sales support for enterprise and wholesale telecommunications customers. Designs and presents complex network solutions, develops technical and pricing proposals, supports product positioning, and collaborates with Project Management on implementation. Builds customer relationships, identifies opportunities, conducts executive briefings, trains Sales on emerging technologies, and helps resolve technical issues throughout the sales cycle.