About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
The Senior Lead, Software Support is part of the global Accounting and Fund Administration Production Assurance team and is responsible for supporting the production environment across AMRS, APAC and EMEA. The role provides high quality service to Operations and Business stakeholders, ensuring system availability, service continuity and timely resolution of production issues.
This role requires strong experience in application support across distributed and data technologies, including SQL, Oracle and ETL platforms. The individual should be confident operating within IT Service Management processes, able to solve complex problems, and committed to continuous improvement and professional development.
Major Duties
- Provide senior level production support for critical Accounting and Fund Administration applications, ensuring stability, availability and adherence to service level agreements.
- Investigate, analyze and resolve complex production incidents, coordinating with business, technology, infrastructure, vendor and support teams as required.
- Act as a subject matter expert for application support, providing technical guidance, consultation and leadership to team members and stakeholders.
- Evaluate processes, tools and technologies to improve operational resilience, support efficiency and business outcomes.
- Contribute to strategic planning and long-term direction for production support capabilities within the business function.
- Advise how to develop, maintain and enhance scripts, utilities or application components where required to support production stability and operational improvement.
- Oversee cross functional activities such as defect remediation, scheduling changes and service improvement actions, ensuring completion by the appropriate teams.
- Manage priorities, organise team activity, monitor progress and ensure work is completed accurately and within agreed timelines.
- Engage with management, committees and senior stakeholders to provide updates, recommendations and subject matter expertise.
- Follow ITIL aligned incident, problem and change management processes, including appropriate escalation and documentation.
- Participate in out-of-hour support on an occasional basis, including weekends, for high priority and critical production issues.
Knowledge/Skills
- Strong experience in application production support across mainframe, distributed and data platforms.
- Excellent knowledge of enterprise communication, collaboration and automation tools such as Microsoft 365 and Power Platform.
- Excellent understanding of IT Service Management, change management, incident management, ticket workflows and escalation practices.
- Experience using ServiceNow for incident, problem and change management activities.
- Practical knowledge of DataStage, ETL job support, investigation and remediation.
- Working knowledge of SQL, preferably Oracle and Microsoft SQL Server, with the ability to troubleshoot common database issues.
- Experience with Linux and Windows server environments, including scripting and operational support.
- Ability to align technical solutions with business requirements in a practical and outcome focused manner.
- Knowledge of scheduling tools such as Control M.
- Understanding of engineering delivery pipelines, DevOps practices, continuous integration, continuous delivery and Agile ways of working.
- Familiarity with containerized microservice architectures, Docker, Kubernetes and messaging platforms such as Kafka, RabbitMQ or Solace.
- Working knowledge of cloud-based technologies and modern application support practices.
- Ability to identify automation opportunities and reduce repetitive operational activity.
Personal Traits
- Strong analytical and problem-solving capability.
- Excellent verbal and written communication skills, including the ability to engage confidently with senior business stakeholders.
- Self-motivated, proactive and able to work effectively with minimal supervision.
- Well organized, adaptable and able to manage changing priorities in a fast-paced environment.
- Collaborative approach with the ability to build effective working relationships across teams and regions.
- Commitment to continuous learning and ongoing improvement.
- Willingness to work outside standard office hours when required to support critical production issues.
Industry
- Financial services domain knowledge is desirable, particularly in middle office operations, asset servicing, fund services or transfer agency.
- Minimum of 10 years of relevant experience.
Salary Range:
$95,600 - 162,400 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.
Skills Required
- Minimum of 10 years of relevant experience
- Authorized to work in the U.S. without sponsorship
- Experience in application production support across mainframe, distributed and data platforms
- Experience with IT Service Management, change management, incident management and ticket workflows
- Experience using ServiceNow for incident, problem and change management
- Practical knowledge of DataStage and ETL job support, investigation and remediation
- Working knowledge of SQL (preferably Oracle and Microsoft SQL Server) and ability to troubleshoot database issues
- Experience with Linux and Windows server environments, including scripting and operational support
- Knowledge of scheduling tools such as Control-M
- Experience with Microsoft 365 and Power Platform
- Working knowledge of cloud-based technologies and modern application support practices
- Understanding of DevOps practices, CI/CD and Agile delivery pipelines
- Familiarity with containerized microservice architectures and platforms such as Docker, Kubernetes, and messaging platforms (Kafka, RabbitMQ, Solace)
- Strong verbal and written communication skills and ability to engage senior stakeholders
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
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Retirement Support — A 401(k) with company match alongside an employer‑funded defined‑benefit pension is highlighted in employer‑verified materials and filings, setting the retirement package apart from many private employers.
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Leave & Time Off Breadth — PTO is portrayed as solid overall, and two paid volunteer days per year are clearly documented across corporate materials.
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Parental & Family Support — Company sources and postings reference paid parental and caregiver leave and recent enhancements to parental benefits, indicating meaningful family support within the package.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
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