Sr IT Systems Engineer

As a member of the Corp IT Infrastructure team, your role is pivotal in ensuring the redundancy, scalability, and security of our client infrastructure. You will be tasked with managing and supporting several of our core enterprise IT systems, with a primary focus on Okta. Your responsibilities will include overseeing Identity Provider (IDP), Single Sign-On (SSO), and System for Cross-domain Identity Management (SCIM) provisioning. Additionally, you will play a key role in advancing our automation strategy to streamline processes and enhance efficiency across our IT infrastructure. This position requires a strong understanding of enterprise-level identity management solutions and a proactive approach to identifying and implementing improvements in our systems and processes.

This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.

The Team:

The Sr IT Systems Engineer will be working on the Corp Infrastructure Team, occasionally working with Compliance and InfoSec teams. The role is intended to protect and safeguard the information assets that IT owns and operates as well as keeping our systems hardened against attacks and data breaches. The chosen candidate will be capable of adapting to a fast-paced environment and be ready to address shifting priorities as needed. The selected candidate will demonstrate creativity and out of the box thinking to continuously improve the organization’s security posture.

Key Responsibilities:          

• Lead the end-to-end design and deployment of advanced identity automation solutions using Okta Workflows.
• Architect and implement scalable integrations between Okta and HRIS, ITSM, security, and SaaS platforms (e.g., Workday, ServiceNow, Jira, Active Directory).
• Build and optimize custom connectors, APIs, and flow functions to automate user lifecycle events (Joiner, Mover, Leaver processes) and access management.
• Develop standards, templates, and reusable components for Okta Workflows and identity automation best practices.
• Act as a subject matter expert (SME) for Okta technology and automation strategy within Corporate IT Infrastructure.
• Collaborate closely with Security, HR, Application, and Compliance teams to translate business needs into secure and efficient identity workflows.
• Monitor and troubleshoot Okta workflows, ensuring resilience, high availability, and quick incident resolution.
• Drive continuous improvement initiatives, identifying opportunities to eliminate manual processes and enhance compliance and audit readiness.
• Mentor and guide junior engineers and cross-functional stakeholders on best practices for identity automation.
• View and clear flow execution history and troubleshoot issues with flows and connections.
• Collaborate with stakeholders and other IT teams to integrate Okta Workflows with other systems and applications.
• Streamline workflows, automate tasks, and improve the user experience within Okta Workflows.

• Lead the resolution of technical identity and access management challenges within Okta, guiding the team through troubleshooting, identification, and resolution processes.
• Collaborate with stakeholders and direct team efforts to gather crucial information for seamless business application integration with Okta SAML, OpenID Connect, and SCIM provisioning.
• Contribute to the IAM strategy, ensuring the team delivers optimal performance and robust security configurations.
• Identify and drive key initiatives for workflow improvements related to access provisioning and lifecycle management, fostering efficiency and accuracy.
• Proactively seek to identify opportunities for automation and process streamlining, ultimately enhancing user experience and reducing manual effort.
• Orchestrate collaboration across multiple teams to effectively manage the flow of user data between Okta and critical internal directories like Workday and Google Workspace.
• Establish and oversee the development, implementation, and maintenance of quarterly audit processes within Okta and all enterprise applications, ensuring compliance and security.
• Manage escalations to Okta CSM and the Support Portal, ensuring timely and effective resolution of complex issues and providing guidance to the team on escalation best practices.
• Manage/approve users, assign system roles, run reports, and other administration tasks in the system.
• Work closely with the compliance & internal audit team to ensure appropriate controls and audit logs are in place.
• Perform other similar duties.

Skills, competencies and qualifications:

• Required to have Okta Certified Professional/Administrator and/or Workflows.
• 5+ years’ experience in managing and maintaining identity management and synchronization solutions via Okta. 
• 10+ years of internal and external enterprise applications and systems implementation and support (e.g. Workday or similar HRIS, O365, Google Workspace, Slack Enterprise Grid, and service ticketing systems, etc.).
• Solid understanding of Okta group rules, security policies, push groups, custom expression language, and custom attributes.

• Proven track record of leading cross-functional automation projects in a complex, hybrid-cloud enterprise environment.
• Solid understanding of IT infrastructure, Active Directory, Azure AD, SaaS integrations, and security principles.
• Experience working in regulated environments (e.g., SOX, HIPAA, GDPR) and contributing to audit preparation.
• Degree in either Computer Engineering, Computer Science, or Information Systems Management.