Jobs at Five9

Design, build, and maintain scalable ELT pipelines in GCP ingesting data from REST/SOAP APIs and enterprise systems. Use Dataform, Airflow, Cloud Run/Functions, Workflows, Pub/Sub, and Terraform to deliver analytics-ready datasets, support Looker dashboards and ML models, build AI agents for automation, and provide production support during PST month-end close cycles.

Design, build, and maintain scalable ETL/ELT pipelines in GCP (BigQuery, Dataform, Airflow) to integrate data from systems (Salesforce, NetSuite, APIs), build AI agents to automate finance workflows, support production month-end jobs in PST, manage IaC with Terraform, maintain CI/CD in GitLab, and produce documentation and BI/ML support for finance stakeholders.

Leads global IT operations strategy, budgeting, financial forecasting, OKR alignment, QBRs, governance, policy management, organizational transformation, and continuous improvement. Partners with IT leadership and cross-functional stakeholders to improve operational maturity, manage the IT-for-IT program, communicate performance to executives, and align technology initiatives with business objectives.

Acquire new mid-market customers and drive revenue by generating pipeline, networking, managing sales cycles, closing complex deals, meeting quotas, forecasting opportunities in SFDC, and developing account business plans. The role also supports customer satisfaction and retention through implementation and support.

Administer and support Coupa, Ramp, and other finance applications, including configuration, security, workflows, integrations, testing, reporting, data quality, documentation, user support, and vendor management. Partner with Finance, Procurement, Payroll, Sales Operations, Business Technology, and InfoSec to translate requirements into solutions and improve finance processes through automation and AI.

Administer and configure DocuSign CLM, including users, permissions, templates, metadata, repositories, and workflows. Build commercial contract templates and approval, negotiation, signature, storage, amendment, and renewal workflows. Support Salesforce CPQ document generation and integrations with DocuSign CLM and eSignature. Troubleshoot mappings and workflow issues, improve contracting processes, and collaborate with Legal, Deal Desk, Sales Operations, Finance, and IT.

Owns Five9’s back-office AI transformation agenda through opportunity diagnostics, hands-on automation pilots, value measurement, and scaling roadmaps. The role partners with Finance, HR, Legal, IT, Business Technology, and executives to identify high-value workflows, build or deploy AI and automation solutions, validate measurable outcomes, and establish future-state operating models. It requires direct experience shipping back-office automation, quantitative business-case development, cross-functional change leadership, and the ability to build internal capability rather than rely on outside providers.

Design, develop, test, document, and maintain scalable Java backend systems supporting AI initiatives. Build microservices, REST APIs, and platform capabilities; troubleshoot distributed-system and production issues; collaborate with product and engineering teams; contribute to architecture and technical processes; and mentor engineers through guidance and code reviews.

Administer and configure HR applications, primarily UKG Pro, supporting security, workflows, integrations, testing, releases, data quality, reporting, documentation, and end-user troubleshooting. Partner with HR, Payroll, Finance, Business Technology, InfoSec, and vendors to maintain reliable systems and implement improvements, including AI-enabled hire-to-retire and payroll automation. The role is hybrid in Chennai or Bengaluru with regular overlap with U.S. business hours.

Administer and configure HR applications, primarily UKG Pro, supporting security roles, workflows, integrations, testing, releases, data quality, reporting, documentation, end-user support, and vendor relationships. Partner with HR, Payroll, Finance, Business Technology, InfoSec, and vendors to improve HR technology. The role also supports AI automation initiatives across hire-to-retire and payroll processes.

Leads Five9’s enterprise AI strategy, roadmap, governance, and adoption across customer experience, contact center operations, and internal functions. Owns the Claude and Gemini plugin framework, AI investment cases, vendor relationships, responsible AI policies, and executive reporting. Partners with data, applications, product, engineering, and information security teams to deploy scalable AI solutions. Builds and manages an AI organization, drives company-wide literacy and change management, and evaluates emerging technologies for enterprise use.

Design and scale a Customer Data Platform to unify customer data, ensure data quality and governance, and support real-time personalization and analytics. Architect and implement ingestion pipelines, storage, distributed query engines, ETL/ELT workflows, and integrations while ensuring reliability, observability, and cross-functional collaboration.

Administer and support finance applications including Coupa, Ramp, NetSuite, and related platforms. Configure security roles, workflows, approvals, integrations, reports, and dashboards; manage testing, releases, data quality, documentation, user support, training, and vendor relationships. Partner with global Finance, Procurement, Payroll, Sales Operations, Business Technology, and InfoSec teams, while identifying opportunities to use AI for finance process automation.

Administer and configure HR, payroll, and talent applications, primarily UKG Pro. Manage security roles, workflows, integrations, testing, releases, data quality, reporting, documentation, end-user support, and vendor relationships. Partner with HR, Payroll, Finance, Business Technology, and InfoSec teams to deliver secure, reliable solutions and identify AI automation opportunities.

Leads global IT operations strategy, budget oversight, OKR alignment, IT governance, QBRs, organizational transformation, continuous improvement, and executive communications. The role manages financial predictability, internal IT capability programs, policies, operational maturity, and cross-functional alignment while ensuring IT objectives support broader business priorities.

Maintains IP networking infrastructure in a 24/7 SaaS environment, supporting customer network activations, troubleshooting connectivity issues, executing network changes, and improving network operations. Partners with architects, engineers, customers, and service providers; analyzes incidents, plans capacity, applies security best practices, and supports data center, routing, firewall, VPN, monitoring, and telecommunications environments. Occasional customer-site travel may be required for escalated issues.

Designs and operates large-scale network infrastructure in a 24/7 SaaS environment. Leads Network-as-Code, GitOps, CI/CD, infrastructure automation, Kubernetes and SDN networking, routing, security policy, load balancing, telemetry, and automated validation. Serves as a Tier 4 technical authority for complex network issues, drives resilient multi-region deployments, mentors engineers, and leads cross-functional architecture initiatives.

Designs and operates large-scale network automation and infrastructure platforms in a 24/7 SaaS environment. Responsibilities include building CI/CD and GitOps workflows, developing Infrastructure-as-Code, managing SDN and Kubernetes networking, automating firewall and load-balancer policies, validating routing and network health, and implementing telemetry with automated remediation. The role serves as a Tier 4 technical authority, leads complex troubleshooting, establishes engineering standards, mentors engineers, and drives cross-functional network reliability initiatives.

Design and maintain infrastructure as code, cloud infrastructure, CI/CD pipelines, deployment automation, monitoring, and operational workflows. Troubleshoot distributed systems, improve reliability and scalability, develop reusable automation frameworks, integrate REST APIs, and support voice infrastructure using SIP and RTP. Collaborate with development, QA, and operations teams while leveraging AI-assisted coding tools.

Operate and engineer network infrastructure in a 24/7 SaaS environment. Design scalable CI/CD, Network-as-Code, GitOps, Infrastructure-as-Code, SDN, Kubernetes networking, telemetry, and automated validation systems. Automate firewalls, load balancers, routing, and security policies while troubleshooting complex physical and overlay networks. Provide Tier 4 technical leadership, mentor engineers, lead design reviews, and partner with SRE, platform, and enterprise architecture teams.