Jobs at Five9

Own audience marketing strategy for an assigned industry vertical across prospect and customer accounts. Build and optimize ABM campaigns, manage the vertical marketing budget, drive pipeline and expansion, develop industry-specific positioning, and align Marketing, Sales, Sales Development, Customer Success, and Product Marketing. Measure campaign impact against pipeline and revenue outcomes, present investment cases to leadership, and use AI tools to accelerate research, campaign development, and content production.

Supports Sales Directors on complex enterprise and strategic opportunities by shaping deal strategy, executive positioning, value narratives, RFPs, proofs of value, pricing, business cases, and negotiation plans. Coordinates cross-functional and partner teams, applies structured sales frameworks, aligns pre-sale and post-sale activities, and converts deal lessons into reusable playbooks and collateral. The role manages multiple concurrent pursuits and advises on AI-driven customer and competitive strategies.

Leads a team of Commercial Account Directors responsible for customer retention, renewals, pipeline development, and revenue growth. Coaches team members on prospecting, discovery, demonstrations, enterprise software sales, negotiations, and closing. Manages hiring, onboarding, training, performance, and professional development while supporting customer meetings and executive relationships. Ensures sales quotas, quarterly business objectives, customer adoption, and positive customer sentiment are achieved.

The Senior DevOps Engineer will design and automate large-scale systems, build tools for availability and efficiency, monitor environments, and collaborate on software improvements.

Design, automate, and operate large-scale distributed systems. Build tooling for availability, scalability, and efficiency. Partner with engineering teams on CI/CD, monitoring, incident management, and SRE practices; participate in on-call rotations.

Coordinates high-volume interviews across time zones, resolves scheduling and technical issues, supports candidate and hiring manager experiences, maintains recruiting data in Greenhouse, assists with background checks and recruiting operations, and provides reporting and administrative support to the U.S. talent acquisition team.

Build and maintain Five9’s engineering intelligence platform through Looker dashboards, Python and SQL data pipelines, API integrations, data quality monitoring, anomaly detection, and executive-ready analysis. Integrate Jira, Jellyfish, Salesforce, and other systems to provide engineering leadership with insights into delivery, capacity, investment, resource contention, and portfolio health. Document data lineage and analytical methodologies while optimizing models and dashboard performance.

The Commercial Account Director is responsible for managing customer relationships, developing sales strategies, driving revenue, and ensuring customer retention and satisfaction while identifying upselling opportunities.

Designs and develops global learning experiences, sales enablement programs, and performance support tools. Conducts needs analyses, applies instructional design and adult learning principles, manages projects through implementation and evaluation, and measures business impact. Partners with leaders and subject matter experts to address performance gaps, research emerging learning technologies, and lead high-visibility initiatives. The role requires strong communication, stakeholder management, accessibility knowledge, and proficiency with modern authoring and digital learning platforms.

Support product managers across CCaaS product lines by researching customer problems, assisting with AI-driven feature definition, writing PRDs and user stories, coordinating with engineering on Agile delivery, and participating in customer validation and launch activities.

Support product managers across the CCaaS product suite by researching customer problems, assisting with AI/data-driven feature development, drafting PRDs and user stories, working with engineering in Agile ceremonies, coordinating UAT and releases, and engaging with customers and stakeholders to validate product direction.

The Senior Engineering Manager, AI Agents will lead the AI Agent software platform development, managing a high-performing engineering team focused on creating autonomous self-service agents and ensuring operational excellence in software development.

Supervises end-to-end payroll processing, tax and statutory remittances, payroll accounting, reconciliations, journal entries, and month-end close. Leads payroll staff, supports audits, maintains internal controls, coordinates with external providers, and improves payroll workflows through system upgrades and automation. Requires CPA certification, Philippine payroll regulatory knowledge, advanced Excel skills, and experience with NetSuite or similar accounting and payroll systems.

Develop and support highly available, scalable microservices and cloud platform infrastructure for Five9’s SaaS contact center applications. Responsibilities include designing systems on Google Cloud, troubleshooting production issues, contributing to application architecture, and using Docker, Kubernetes, Spring technologies, and continuous delivery practices. The role requires strong knowledge of distributed systems, networking, data storage, security, and public and private cloud environments.

Administer and support Coupa, Ramp, and other finance applications across procurement, expenses, travel, taxation, compensation, billing, and financial planning. Configure security roles, workflows, integrations, reports, and dashboards; manage testing, releases, data quality, documentation, user support, and vendor relationships. Partner with Finance, Procurement, Payroll, Sales Operations, Technology, and InfoSec in a global hybrid environment.

Owns the engineering tooling and operations roadmap, automates workflows, builds REST API and AI-assisted SDLC integrations, and delivers executive reporting from Jira and Jellyfish data. The role standardizes processes across engineering, product, and technical program management teams, supports program and release activities, improves engineering productivity, and mentors junior team members on integrations, tooling, and AI-assisted development.

Own paid media strategy, budgets, experimentation, and pipeline targets across paid search, social, and programmatic channels. Lead A/B and multivariate testing for creative, audiences, offers, landing pages, and conversion paths. Manage agencies and vendors, optimize full-funnel performance, partner with ABM and sales, use AI and analytics tools, and mentor paid media team members.

Build and maintain scalable, highly available frontend applications using React and Redux. Collaborate with UX designers, develop Google Looker Studio dashboard widgets, contribute to Agile requirements and architecture, and leverage GCP, CDN, and NoSQL technologies. Own production code, including on-call support and troubleshooting, while documenting solutions and ensuring performance, reliability, and operability.

Prepares accurate, timely client billings; reviews contracts, reconciles accounts receivable balances, and resolves billing, credit, and collections issues. Collaborates with customer service, support, accounts payable, and accounts receivable teams. Identifies billing process improvements, supports implementation of new procedures, and assists with ad hoc projects. Requires strong Excel, analytical, communication, decision-making, and attention-to-detail skills in a deadline-driven environment.

Leads Five9’s global demand generation engine, including campaign strategy, ABM, sales development, partner and customer marketing, events, budget allocation, and pipeline forecasting. Partners with Sales, Finance, and Marketing leadership to drive qualified opportunities across regions and segments. Oversees global teams, applies AI across demand operations, manages funnel metrics and attribution, and builds scalable programs for enterprise technology markets.