Jobs at Five9

The NOC Tech I role involves monitoring and managing SaaS environments, responding to incidents, and maintaining system performance and availability.

The Majors Customer Success Manager ensures successful implementation for strategic customers, builds relationships, and coordinates with internal teams to exceed customer expectations.

The Senior DevOps Engineer will lead the automation of voice technology deployments, maintain infrastructure as code, support operational excellence, and guide technical teams, ensuring systems are reliable and scalable.

The Sales Director drives revenue by acquiring new customers and managing the sales cycle in the Canadian market. Responsibilities include generating leads, meeting sales quotas, and maintaining customer satisfaction.

The Technical Support Engineer manages operational activities in contact center environments, processes service requests, handles incidents, and ensures timely resolution while meeting SLAs.

As Engineering Manager, you will lead a team to build an Email-as-a-Service platform, overseeing technical architecture and team development while managing stakeholder relationships.

Design, implement, and support Kubernetes and compute platforms in a private cloud. Oversee architecture and standardization across hardware, OS, and cloud orchestration.

The role involves leading business architecture and compliance initiatives in SRE, defining processes for service reliability, and ensuring audit readiness while collaborating with various stakeholders to improve operational maturity.

The Principal Solution Consultant will support partners in integrating Five9 solutions, coordinate between teams for product improvements, and conduct technical training and presentations to promote partner success.

The Program Manager will drive talent management and learning programs, ensuring quality delivery and strong stakeholder alignment across multiple HR initiatives.

The People Partner Specialist supports HR inquiries, manages employee relations cases, collaborates with People Operations, and ensures efficient HR processes.

Create product documentation and eLearning content, partner with teams for better customer adoption, and maintain documentation quality.

Develop scalable global voice platform, collaborate with teams, troubleshoot production issues, and implement software code using various technologies.

Individual contributor responsible for acquiring new customers and driving revenue in a mid-market region. Own the full sales cycle, build pipeline through networking and cold-calling, meet quotas, forecast in SFDC, present business plans, and ensure customer satisfaction through implementation and support.

The Enterprise Sales Account Director builds customer relationships, develops sales strategies, drives new revenue, and manages existing accounts to enhance customer satisfaction and retention.

The Learning and Development Partner will design and deliver learning programs, manage LMS, and ensure compliance training is completed.

The Senior Talent Acquisition Partner will manage full-cycle recruitment for technical and non-technical roles, build relationships with hiring managers, and enhance recruitment efficiency through proactive strategies.

Design and guide the development of cloud-native microservices, ensuring scalability, performance, and security while leading architecture strategy and mentoring teams.

Manage and close inbound/warm sales opportunities for Five9’s cloud contact center products. Build and maintain a sales pipeline, track opportunities in Salesforce, meet monthly quotas, present value propositions, and act as product subject-matter expert while collaborating with the team.

The Commercial Account Director is responsible for managing customer relationships, developing sales strategies, driving revenue, and ensuring customer retention and satisfaction while identifying upselling opportunities.