Jobs at Five9

Provide L1 technical support for a cloud CCaaS platform: triage, troubleshoot, document, and escalate customer issues. Work closely with senior engineers, product, and engineering teams while gaining hands-on experience in SaaS support, integrations, AI features, and enterprise SLA processes.

Lead a small Solution Consulting Operations team to modernize and scale demo environments, enable new product launches, build self-service tools, and embed AI-driven automation to reduce prep time and improve sales effectiveness. Partner with Product, Engineering, Marketing, and SC leadership to drive roadmap, metrics, and organizational change.

Individual contributor responsible for acquiring new customers and driving revenue in a mid-market region. Own the full sales cycle, build pipeline through networking and cold-calling, meet quotas, forecast in SFDC, present business plans, and ensure customer satisfaction through implementation and support.

The Enterprise Sales Account Director builds customer relationships, develops sales strategies, drives new revenue, and manages existing accounts to enhance customer satisfaction and retention.

The Cloud Governance Engineer will develop governance strategies and enforce IAM policies across multi-cloud environments, ensure compliance with regulations, and maintain cloud security metrics in collaboration with various teams.

Design, implement, and support Kubernetes and compute platforms in a private cloud. Oversee architecture and standardization across hardware, OS, and cloud orchestration.

The Technical Support Engineer manages operational activities in contact center environments, processes service requests, handles incidents, and ensures timely resolution while meeting SLAs.

Manage and close inbound/warm sales opportunities for Five9’s cloud contact center products. Build and maintain a sales pipeline, track opportunities in Salesforce, meet monthly quotas, present value propositions, and act as product subject-matter expert while collaborating with the team.

The Commercial Account Director is responsible for managing customer relationships, developing sales strategies, driving revenue, and ensuring customer retention and satisfaction while identifying upselling opportunities.

The Associate Customer Success Manager will act as a liaison between customers and Five9, addressing concerns, ensuring timely delivery of solutions, and managing high severity requests.

The Commercial Account Director manages relationships and strategy for existing accounts, driving new business and ensuring customer retention through upselling, sales strategy development, and market analysis.

The Talent Acquisition Coordinator will manage interview scheduling, resolve related issues, maintain Greenhouse data, and support hiring operations.

Individual contributor responsible for acquiring new mid-market customers, building pipeline, owning full sales cycle, meeting quotas, forecasting in SFDC, and ensuring customer satisfaction and retention.

The Principal Product Manager will lead the integration of Five9's services with Google GECX, focusing on AI agent capabilities and user experience. Responsibilities include driving product strategy, managing cross-functional teams, and engaging with stakeholders to enhance customer experience.

The Strategic Sales Director creates and closes sales within named accounts, aligning business needs with Five9's cloud solutions, and managing post-sales support.

The Senior Engineering Manager, AI Agents will lead the AI Agent software platform development, managing a high-performing engineering team focused on creating autonomous self-service agents and ensuring operational excellence in software development.

Responsible for leading global IT infrastructure and operations, developing strategies, managing teams, ensuring security, and optimizing cloud and network services.

As a Platform Configuration Engineer, you will configure cloud contact center solutions, train customers, and ensure project success through effective implementations.

Lead the indirect tax function, ensuring compliance with tax laws, managing a team, and developing strategies to minimize tax liabilities. Oversee tax compliance for SaaS/Telecom products, regulatory filings, and audits while collaborating across teams.

Build and maintain Excel data models and Looker dashboards to report sales bookings, invoicing, and commissions; manage commissions processes and special incentives; respond to external commission inquiries; optimize and maintain Salesforce, Logisense and Five9 VCC records; produce analysis and reports for Sales, Billing and executives; streamline processes, automate workflows, and manage cross-functional projects.