Search the 121 jobs at Five9

Join Five9 as a Workforce Optimization (WFO) Project Manager, responsible for delivering and managing WFO solutions for clients. Lead WFO projects, communicate with stakeholders, articulate value propositions, and ensure customer success through effective project management.

Join the global voice team at Five9 as a Software Engineer II to create high performing, scalable, and resilient mission critical services for their contact center platform. Participate in Agile scrum teams, write clean code, troubleshoot complex systems, and work with public cloud technologies.

Join Five9's global voice team as a Senior Software Engineer to create high performing, scalable, and resilient mission critical services for the next-generation contact center platform. Work in an Agile scrum team practicing DevOps, write clean code, troubleshoot complex systems, and deliver solutions on public cloud.

Join Five9 as a Workforce Optimization (WFO) Platform Engineer to implement and support WFO solutions, with a focus on Quality Monitoring, Workforce Management, and Speech Analytics. Key responsibilities include software delivery, effective communication, troubleshooting, and custom integration work. Experience with telephony platforms and CRM solutions is essential.

Join Five9 as a Voice Engineer in the Telecom Deployment team to deploy voice technologies, ensure platform reliability, and improve telecom products. Collaborate with various teams to deploy new devices and features, analyze incidents, and support operations. Requires B.S. Degree and 3+ years of experience, with skills in SIP, WebRTC, Cisco, and Ribbon technologies.

Join Five9 as a Test Automation Engineer II (Backend) to develop scalable microservices, work in an agile environment, apply performance and scalability principles, and document architecture solutions. Requires 2-5 years experience in Java or Python development, familiarity with enterprise frameworks like Spring, and experience in Agile/Scrum.

Join the Platform Quality Engineering team at Five9 to develop and code test infrastructure components in a Cloud / Java / Terraform environment. This role involves implementing test processes, defining and creating tests and scripts, and supporting customer journey scenarios and load tests for contact centre features.

The Telecom Project Manager at Five9 works to assist managers with the coordination of internal resources, third parties, meetings, and information to ensure projects are completed on time and within budget. This role involves managing day-to-day operational aspects, creating project plans, communicating with stakeholders, and documenting project tasks and decisions. Required qualifications include three years of experience in related fields, exceptional communication skills, competency in Microsoft applications, and the ability to work effectively on tight deadlines.

Join Five9's Telco Services team as a Telecom Engineer to deploy customized solutions, troubleshoot issues, and support a telecommunications network. Interface with customers, manage SIP trunk connectivity, analyze network problems, and provide technical documentation. Requires 3-5 years of VoIP/SIP experience and knowledge of telecom protocols and systems.

Join Five9 as a Technical Support Representative fluent in German and English. Provide support for the Five9 call center software solutions to customers worldwide. Troubleshoot technical concerns via email and phone, work in a 24x7x365 support environment, and collaborate with customers to optimize solutions.

Five9 is seeking a Technology Auditor with a strong emphasis on cloud computing to assess and evaluate the effectiveness of technology systems and processes, particularly in cloud environments. Responsibilities include conducting audits, collaborating with teams, automating processes, reviewing infrastructure, and staying current with industry trends. Qualifications include a Bachelor's degree, CISA certification, programming skills, 1-3 years of technology auditing experience, and familiarity with industry standards. Ability to work independently and communicate effectively is essential.

Join Five9 as a Technical Support Representative for French-speaking customers, troubleshooting and resolving technical concerns via email and phone. Provide support globally across five continents. Requires strong customer service skills and technical knowledge. Full-time, remote work available with company benefits.

The Technical Support Engineer will play a key role in evaluating, troubleshooting and quickly resolving technical concerns and questions with the product. Responsibilities include implementing, troubleshooting, and supporting Workforce Optimization (WFO) applications integrated within various configurations and customer environments, optimizing call center software solutions, diagnosing problems, creating/updating knowledge articles, documenting technical issues, working with product management and engineering for appropriate resolution, and maintaining awareness of service outages and software product changes that could impact customers.

Join a leading provider of cloud contact center software as a Technical Support Engineer. Evaluate and resolve technical concerns for Hypercare customers through various support channels. Proactively ensure service availability and optimize software solutions for clients.

The Technical Support Engineer will provide technical support to customers in Spanish and English, troubleshoot and resolve technical concerns with the product, and work within a 24/7 support environment. Minimum requirements include IT courses or equivalent work experience, knowledge of Microsoft Office and networking theories, excellent communication skills in Spanish and English, and willingness to work varied hours. Preferred requirements include understanding of Contact Center concepts, technical skills in customer service, technical writing experience, network troubleshooting knowledge, and familiarity with hosted solutions.

Technical Support Analyst providing support to customers in French and English for Five9 call center software solutions. Responsibilities include troubleshooting technical issues, optimizing software solutions, and working in a 24/7 support environment. Requires knowledge of IT, networking, and contact center operations.

The Technical Program Manager at Five9 is responsible for driving the successful execution of cross-organizational and strategic Product Engineering deliverables, fostering relationships between different teams, and ensuring high-quality deliveries and increased team productivity.

Provide account management, project management, and technical consulting services to clients using Five9's platform. Educate and train clients on product usage, troubleshoot technical issues, and manage service interruptions. Partner with internal teams for continuous improvement. Requires 5 years of experience in consulting or project management roles and Bachelor's degree in a technical field.

Join Five9 as a Bilingual Japanese Speaking Technical Account Manager. Responsibilities include providing account management, technical consulting, troubleshooting, and client support. Requires 5 years of experience, technical knowledge, and strong communication skills.

Provide excellent account management, project management, and technical consulting to clients using Five9's services. Educate and train clients on product utilization, troubleshoot technical issues, and manage service interruptions. Foster a culture of learning and continuous improvement to meet client needs.