Jobs at Five9

The role involves executing legal processes for sales, negotiating complex agreements, collaborating with multiple internal teams, and improving legal documentation for a cloud-based service company.

Administer and support Coupa, Ramp, and other finance applications across procurement, expenses, travel, taxation, compensation, billing, and financial planning. Configure workflows, security, integrations, reports, and dashboards; manage testing, releases, data quality, documentation, user support, and vendor relationships. Partner with Finance, Procurement, Payroll, Sales Operations, Technology, and InfoSec while identifying AI automation opportunities.

Design, build, and maintain enterprise integrations and automations using Workato across HR and business applications. Establish integration standards, reusable patterns, security practices, error handling, monitoring, and documentation. Troubleshoot complex production issues, optimize recipes, support systems including UKG Pro, Deel, Greenhouse, Degreed, and Replicon, and evaluate Workato AI capabilities. The role also leads technical discussions, mentors engineers, and collaborates with architects and global business technology teams.

Administer and configure HR applications, primarily UKG Pro, supporting security roles, workflows, integrations, testing, releases, data quality, reporting, documentation, end-user support, and vendor relationships. Partner with HR, Payroll, Finance, Business Technology, InfoSec, and vendors to improve HR technology. The role also supports AI automation initiatives across hire-to-retire and payroll processes.

Provides Tier II desktop and endpoint support for Windows and macOS environments, including VIP and executive assistance, incident resolution, AV support, endpoint provisioning, identity administration, asset lifecycle management, and office infrastructure support. Maintains devices through Intune, Jamf, or SCCM; manages Entra ID and Okta; documents procedures; supports hardware logistics; and collaborates with infrastructure and security teams. The role is hybrid in Dallas and requires on-call participation and occasional hardware handling.

Manage creative and content projects from intake through delivery, coordinating design, content, video, web, vendors, and stakeholders. Own project calendars, capacity planning, timelines, approvals, versioning, and quality assurance. Review assets for brand, editorial, technical, and legal compliance, resolve feedback, improve workflows, and document processes. Use and evaluate AI tools such as Claude while ensuring accuracy, responsible use, and brand alignment.

Designs and operates large-scale network automation and infrastructure-as-code platforms in a 24/7 SaaS environment. Responsibilities include building CI/CD pipelines, Network-as-Code and GitOps workflows, SDN and Kubernetes networking, routing and overlay infrastructure, automated security policies, telemetry, validation, and remediation. Serves as a senior technical authority for complex network issues while leading engineering standards, design reviews, mentoring, and cross-functional initiatives.

Leads multiple complex, cross-functional business technology projects from planning through delivery and adoption. Manages scope, schedules, budgets, resources, risks, dependencies, vendors, testing, governance, change management, and executive communications. Partners with business and technical stakeholders across enterprise platforms including CRM, HCM, marketing automation, AI, workforce management, and ERP. The role also drives continuous improvement and uses AI to automate project management activities.

Lead the architecture, implementation, administration, and migration of Five9’s Ironclad CLM platform from DocuSign CLM. Design workflows, templates, clause libraries, integrations with Salesforce and Salesforce CPQ, APIs, signatures, repositories, and reporting. Partner with Legal, Deal Desk, Sales Operations, Finance, and IT to translate requirements into scalable solutions, troubleshoot issues, establish governance, manage change, train users, and mentor team members.

Lead the architecture, implementation, administration, and migration of Five9’s Ironclad CLM platform from DocuSign CLM. Design workflows, templates, clause libraries, integrations with Salesforce and Salesforce CPQ, signature processes, APIs, governance, and reporting. Partner with Legal, Deal Desk, Sales Operations, Finance, and IT to deliver scalable contracting solutions, troubleshoot issues, manage change, train users, and mentor team members.

Design and develop global learning experiences, performance support tools, and sales enablement content. Conduct needs analysis, apply instructional design and adult learning principles, support evaluation and measurement, and collaborate with business leaders, subject matter experts, program managers, and learning professionals. Manage assigned projects, explore learning technologies, and create solutions that improve commercial sales capability, performance, and business outcomes.

Lead the design, development, modernization, and maintenance of a cloud-based Studio platform, transitioning it to Java microservices on GCP. Build scalable full-stack features, improve system performance and security, troubleshoot production issues, and use observability tools such as New Relic, Grafana, and Prometheus. Mentor engineers, conduct code reviews, address technical debt, collaborate cross-functionally, and participate in on-call support.

Leads global benefits and well-being program implementation, administration, compliance, vendor management, budgeting, and employee communications. Manages the Global Benefits team, partners with regional HR, Finance, Legal, brokers, and consultants, analyzes market and benefits data, supports annual country reviews, and develops scalable governance and operational processes.

Coordinates telecom projects from initiation through completion, including 10DLC, TFN, short-code registration, number porting, and number reputation management. Manages schedules, budgets, stakeholders, customer communications, vendors, service milestones, and exception issues. Serves as a liaison between customers and internal porting and Numeracle teams while ensuring deadlines and service requirements are met.

Operate and improve large-scale compute platforms (bare metal, virtualization, private cloud, Kubernetes). Build automation (IaC, GitOps), provision servers (PXE/Redfish), troubleshoot cross-stack issues, maintain SLAs/KPIs, run on-call rotations, and produce runbooks and documentation while collaborating with global platform and SRE teams.

Leads Five9’s global partner marketing strategy across channel, technology, and strategic partners. Owns partner recruitment, enablement, co-marketing, demand generation, MDF investment, attribution, pipeline measurement, and joint go-to-market programs. Aligns partner initiatives with regional demand generation, events, product marketing, and revenue targets while building and developing the global partner marketing team.

Own audience marketing strategy for an assigned industry vertical across prospect and customer accounts. Build and optimize ABM campaigns, manage the vertical marketing budget, drive pipeline and expansion, develop industry-specific positioning, and align Marketing, Sales, Sales Development, Customer Success, and Product Marketing. Measure campaign impact against pipeline and revenue outcomes, present investment cases to leadership, and use AI tools to accelerate research, campaign development, and content production.

Supports Sales Directors on complex enterprise and strategic opportunities by shaping deal strategy, executive positioning, value narratives, RFPs, proofs of value, pricing, business cases, and negotiation plans. Coordinates cross-functional and partner teams, applies structured sales frameworks, aligns pre-sale and post-sale activities, and converts deal lessons into reusable playbooks and collateral. The role manages multiple concurrent pursuits and advises on AI-driven customer and competitive strategies.

Leads a team of Commercial Account Directors responsible for customer retention, renewals, pipeline development, and revenue growth. Coaches team members on prospecting, discovery, demonstrations, enterprise software sales, negotiations, and closing. Manages hiring, onboarding, training, performance, and professional development while supporting customer meetings and executive relationships. Ensures sales quotas, quarterly business objectives, customer adoption, and positive customer sentiment are achieved.

The Senior DevOps Engineer will design and automate large-scale systems, build tools for availability and efficiency, monitor environments, and collaborate on software improvements.