Jobs at Five9

Provide L1 technical support for a cloud CCaaS platform: triage, troubleshoot, document, and escalate customer issues. Work closely with senior engineers, product, and engineering teams while gaining hands-on experience in SaaS support, integrations, AI features, and enterprise SLA processes.

The Mid-Market Sales Director at Five9 is responsible for acquiring new customers and driving revenue, managing the sales cycle, and ensuring customer satisfaction.

Design, develop, and deploy cloud-native full-stack services. Implement front-end features with Angular and responsive UI, build backend services in C#/.NET Core, work with relational and NoSQL databases, apply event-driven patterns, ensure authentication/authorization, write unit tests, use Git and Azure DevOps, and collaborate in Agile/Scrum teams while leveraging cloud platforms (GCP/Azure/AWS).

Design, implement, and scale cloud-native services for contact center software. Develop front-end and back-end components, apply event-driven architectures, ensure authentication/authorization, build reusable Angular components, perform unit testing and debugging, work with RDBMS/NoSQL and cloud platforms, and collaborate in Agile/Scrum teams to deliver production-grade solutions.

The DevOps Engineer will automate testing, develop new scripts and tools, analyze test results, and support the automation framework while collaborating with cross-functional teams in an Agile environment.

Lead and grow a Studio Product Engineering team building AI-driven contact center products. Responsibilities include hands-on design and development, architecture, incident resolution, hiring, mentoring, driving CI/CD and cloud-native microservices, and using Generative AI/LLMs to accelerate software delivery.

The Enterprise Sales Director is responsible for creating and driving revenue in the Southeast region, focusing on acquiring new customers and closing complex enterprise deals while ensuring customer satisfaction throughout the sales cycle.

Modernize and maintain the Studio contact-center product by designing and implementing Java microservices on GCP, building backend and front-end features, integrating voice/SMS/chatbot channels, ensuring production reliability and observability, mentoring junior engineers, participating in on-call rotations, and collaborating with product, design, and cross-functional teams to deliver scalable, secure SaaS solutions.

On-site Porto-based coordinator supporting Facilities: greet visitors, manage badges and deliveries, maintain supplies, support meeting/events setup, update SharePoint, monitor Slack/email, handle paperwork and daily office operations while providing frontline customer service.

The Senior People Partner will drive People initiatives, execute talent strategies, foster relationships, and enhance employee engagement amid company transformation.

The Enterprise Sales Director is responsible for acquiring new customers, driving revenue, and managing the entire sales cycle from lead generation to closure. The role requires a proven track record in enterprise software sales and strong networking skills.

The Technical Account Manager will ensure customer satisfaction by delivering account management, technical consulting, and project management services, maintaining trusted relationships with clients, and resolving technical issues.

The Sales Director acquires new customers, drives revenue, generates leads, meets sales quotas, and ensures customer satisfaction in a remote role.

Support global U.S. GAAP revenue accounting for a high-growth SaaS company: review contracts for ASC 606 compliance, prepare journal entries and reconciliations, support month/quarter close, assist audits, resolve billing issues, and drive process improvements including SOX and Order-to-Cash transformations.

Serve as the primary technical advisor for enterprise contact center clients to optimize Five9 deployments. Provide consultative best practices, manage implementations and project status, deliver presentations/demonstrations, and deepen client relationships through proactive solutions and support both remotely and on-site.

Own and grow Five9s DACH partner ecosystem: recruit and enable resellers, agents, and systems integrators; drive partner-led revenue and pipeline; negotiate agreements; execute joint go-to-market plans; support partners across the customer lifecycle to scale contact-center solutions.

Design, build, and maintain scalable full-stack web applications using the Microsoft stack and modern front-end frameworks. Implement RESTful APIs, microservices and micro-frontends, ensure performance, security, and scalability, contribute to CI/CD and automated testing, and collaborate with cross-functional/remote teams.

Build and maintain Five9's engineering intelligence platform: design Looker dashboards, migrate HTML dashboards, implement DORA metrics, create automated ETL pipelines from Jira/Jellyfish/Salesforce into BigQuery using SQL/Python, ensure data quality and near-real-time freshness, and deliver analytical insights to engineering leadership.

Lead a small Solution Consulting Operations team to modernize and scale demo environments, enable new product launches, build self-service tools, and embed AI-driven automation to reduce prep time and improve sales effectiveness. Partner with Product, Engineering, Marketing, and SC leadership to drive roadmap, metrics, and organizational change.

Individual contributor responsible for acquiring new customers and driving revenue in a mid-market region. Own the full sales cycle, build pipeline through networking and cold-calling, meet quotas, forecast in SFDC, present business plans, and ensure customer satisfaction through implementation and support.