Search the 55 jobs at Five9

The Financial Analyst will support FP&A by assisting with budgeting, forecasting, financial modeling, variance analysis, and collaborating with business units to evaluate financial performance. This role also involves working with accounting on monthly closings and refining financial processes through automation.

The Analytics and Reporting Engineer at Five9 is tasked with gathering customer requirements and developing custom reports utilizing Five9's Analytics products. Responsibilities include ensuring timely project delivery, collaborating with team members and clients, helping the Professional Services Team, and mastering necessary software tools to provide customer support.

The People Operations Representative will manage employee inquiries, lead onboarding and offboarding processes, perform data entry into HRIS, maintain compliance, assist with audits, and digitize employee records. The role requires interaction with employees at all levels and focuses on both operational and project-based tasks in a hybrid work environment.

The Desktop Systems Administrator I serves as a point of contact for desktop support in an enterprise environment, resolving hardware, software, and networking issues, administering enterprise computing devices, and providing IT support to users both on-site and remotely. The role requires troubleshooting, documentation, and collaboration with IT teams.

Evaluate customer environments, develop installation procedures, document technical issues, conduct system testing, and provide customer support in Windows environment, while working within a 24x7x365 support environment.

Join Five9 as a Subject Matter Expert (Software Developer) to work with API Web-Services, integrations, technical documentation, testing, and customer support in a 24/7 environment. Preferred qualifications include 3+ years of programming experience, expertise in HTTP protocol, JavaScript, API development, and troubleshooting skills.

The Technical Account Manager oversees the management of enterprise clients, ensuring effective implementation and troubleshooting of Five9's call center solutions. Responsibilities include optimizing software use, improving customer satisfaction, managing project timelines, and fostering strong client relationships, by acting as a consultant and providing technical support tailored to client needs.

The Technical Account Manager will handle Enterprise Clients, focusing on the implementation, troubleshooting, and support of Five9's call center software. Responsibilities include project management and enhancing customer satisfaction through effective communication and relationship building, while providing technical expertise in call center solutions.

The Cloud Engineer will address technical escalations from Technical Support, collaborate with Cloud Operations and Engineering teams to improve systems, and contribute to the knowledge base. The role requires excellent communication skills, customer interaction, and a solid understanding of cloud engineering, networking, and ticketing systems.

The Spanish Bilingual Support role involves implementing, troubleshooting, and supporting Five9 call center software solutions, providing customer support in Spanish and English, diagnosing problems, optimizing solutions, and working in a 24x7 support environment.

The Revenue Accountant will handle sales contract reviews, ensure revenue recognition complies with standards, prepare journal entries, assist with financial audits, month-end closings, and resolve billing issues. The role requires strong communication and collaborative skills with various teams to enhance revenue accounting processes.

The Sales Commission Analyst will develop and maintain commission models in Anaplan, collaborate with various teams to gather requirements, analyze commission data, perform audits, design commission plans, identify process improvements, and provide training on Anaplan functionalities. This role emphasizes strong analytical skills and attention to detail.

The Senior Partner Marketing Manager will enhance strategic partnerships with GSI partners through effective joint marketing strategies, campaigns, and content development. Responsibilities include executing demand generation campaigns across various channels, collaborating with partner leadership, and measuring marketing performance KPIs.

The Senior Analyst will develop financial projections, track KPIs, deliver financial analyses and recommendations, lead investor relations, and execute capital raising transactions. This role requires analytical skills to distill complex data into actionable insights while working with various business lines to drive strategic finance initiatives.

The Technical Account Manager at Five9 will manage enterprise clients, oversee customer implementations, and enhance customer relationships, focusing on call center software solutions. Responsibilities include troubleshooting, supporting implementations, and improving customer satisfaction while presenting technical solutions to C-level clients.

Join Five9's Telco Services team as a Telecom Engineer to deploy customized solutions, troubleshoot issues, and support a telecommunications network. Interface with customers, manage SIP trunk connectivity, analyze network problems, and provide technical documentation. Requires 3-5 years of VoIP/SIP experience and knowledge of telecom protocols and systems.

Join Five9 as a SEC/Financial Reporting Analyst to prepare workpapers for internal and external financial reporting, maintain documentation, assist in SEC filings, and develop reporting structure to comply with new ESG rules. Bachelor's degree in Accounting required, CPA preferred. Prior audit experience in international CPA firm.

The Manager of Customer Success at Five9 will develop and lead a team to implement strategies aimed at enhancing customer satisfaction and retention. The role involves mentoring Customer Success Managers, executing customer management initiatives, and working with cross-functional teams to improve the customer experience.

The Enterprise Customer Success Manager at Five9 is responsible for building strong relationships with larger clients, ensuring they achieve their business objectives using Five9 solutions. The role involves collaborating cross-functionally with internal teams, monitoring customer success metrics, and proactively addressing any potential concerns to drive customer satisfaction and retention.

Join the Five9 Network Operations Center team as a NOC Tech I responsible for maintaining Five9 Cloud Call Center Services and Application Delivery. Monitor, identify, and resolve issues, perform maintenance on network, telecom, and cloud systems, handle customer escalations, and ensure network security. Participate in on-call rotation and show attention to detail.