Search the 52 jobs at Five9

The Senior Product Manager, CRM Integration Adapters will manage integration adapters for CRM and CSM applications, collaborate with stakeholders to understand requirements, develop product roadmaps, and ensure the delivery of high-quality software solutions aligning with customer experience objectives.

As a Sr. Product Manager, you will lead the integration roadmap for a Data Lake and APIs, ensuring quality and usability of data products. Responsibilities include developing product roadmaps, conducting market analysis, collaborating with cross-functional teams, managing stakeholder relationships, ensuring data governance, and being customer-centric.

The Senior IT Project Manager will lead complex technical projects within Five9's Corporate Infrastructure and IT Operations, ensuring they are delivered on time and within budget. Responsibilities include developing project plans, coordinating teams, applying best practices, and enhancing IT service delivery. The role demands strong project management and technical skills, along with the ability to collaborate across various levels of the organization.

The Product Manager will integrate assets from Acqueon into Five9's core products, collaborate with engineering, and ensure product success through stakeholder management, product launches, and customer engagement. This role requires a hands-on approach to product development and a strong focus on user experience within a contact center environment.

The Senior Voice Engineer designs, tests, and develops telecom features, collaborates with cross-functional teams, and ensures high-quality solutions. Responsibilities include creating user guides, developing voice analytics dashboards, executing test plans, and mentoring junior team members while identifying opportunities for process improvement.

The People Operations Representative will manage employee inquiries, lead onboarding and offboarding processes, perform data entry into HRIS, maintain compliance, assist with audits, and digitize employee records. The role requires interaction with employees at all levels and focuses on both operational and project-based tasks in a hybrid work environment.

The Desktop Systems Administrator will provide desktop support for users in the Porto office and across Europe, troubleshoot and resolve technical issues for various devices, and assist in maintaining IT service operations including hardware and software management, user communication, and office maintenance.

Join the global voice team at Five9 as a Software Engineer II to create high performing, scalable, and resilient mission critical services for their contact center platform. Participate in Agile scrum teams, write clean code, troubleshoot complex systems, and work with public cloud technologies.

The Senior Platform Configuration Engineer will lead the deployment and configuration of Five9’s cloud contact center solutions. Responsibilities include requirements gathering, solution testing, and production rollout while mentoring team members and ensuring project success from inception to go-live.

The Analytics and Reporting Engineer at Five9 is tasked with gathering customer requirements and developing custom reports utilizing Five9's Analytics products. Responsibilities include ensuring timely project delivery, collaborating with team members and clients, helping the Professional Services Team, and mastering necessary software tools to provide customer support.

The Financial Analyst will support FP&A by assisting with budgeting, forecasting, financial modeling, variance analysis, and collaborating with business units to evaluate financial performance. This role also involves working with accounting on monthly closings and refining financial processes through automation.

Evaluate customer environments, develop installation procedures, document technical issues, conduct system testing, and provide customer support in Windows environment, while working within a 24x7x365 support environment.

Join Five9 as a Subject Matter Expert (Software Developer) to work with API Web-Services, integrations, technical documentation, testing, and customer support in a 24/7 environment. Preferred qualifications include 3+ years of programming experience, expertise in HTTP protocol, JavaScript, API development, and troubleshooting skills.

The Cloud Engineer will address technical escalations from Technical Support, collaborate with Cloud Operations and Engineering teams to improve systems, and contribute to the knowledge base. The role requires excellent communication skills, customer interaction, and a solid understanding of cloud engineering, networking, and ticketing systems.

The Spanish Bilingual Support role involves implementing, troubleshooting, and supporting Five9 call center software solutions, providing customer support in Spanish and English, diagnosing problems, optimizing solutions, and working in a 24x7 support environment.

The HR Operations Specialist – EMEA manages HR processes throughout the employee lifecycle, ensuring compliance with local labor laws. Responsibilities include onboarding, benefits administration, leave management, and maintaining accurate employee records. The role also involves supporting payroll processing and addressing employee inquiries via a case management system.

The Enterprise Solution Consultant at Five9 is responsible for the technical and solution design of Five9's Workforce Engagement Management, AI, and Quality Management product portfolio. The role involves collaborating with sales teams, providing training, and delivering demonstrations to help clients achieve desired outcomes. Travel may be required to support client needs.

The Manager within the WEM Platform Engineering team is responsible for leading multiple programs, overseeing project delivery, and managing stakeholder expectations. This role involves collaboration with cross-functional teams, resource management, risk and budget management, and driving continuous improvement in program processes while ensuring quality standards are met and team development through coaching.

As a Senior Network Engineer III, you will implement and operate enterprise network solutions, manage network changes/extensions, orchestrate firewall rules, design corporate network architecture, and provide advanced network support. You will also engage in disaster recovery planning and network security standards maintenance while leading projects in collaboration with senior management and other departments.

The Revenue Accountant will handle sales contract reviews, ensure revenue recognition complies with standards, prepare journal entries, assist with financial audits, month-end closings, and resolve billing issues. The role requires strong communication and collaborative skills with various teams to enhance revenue accounting processes.