Jobs at Five9

Implement and support DNS and Kubernetes architecture in a private cloud environment, ensuring scalability, resilience, and performance optimization through IaC tools, while collaborating with teams and managing incidents.

Design, develop, test, and deliver high-performance, scalable real-time voice services (SIP/RTP) in an Agile/DevOps team. Troubleshoot complex systems, integrate ASR/TTS and AI APIs, and deploy services to public cloud using CI/CD and containers.

The DevOps Engineer will design and implement infrastructure as code, manage cloud infrastructure, develop CI/CD pipelines, and support voice service components.

The Desktop Systems Administrator I manages desktop support for users, troubleshoots technical issues, and assists IT infrastructure teams. Responsibilities include responding to service calls, supporting enterprise applications, and ensuring data security.

The Director, Employment & Litigation Counsel will advise on global employment laws, manage litigation, mitigate risks, and collaborate with internal teams while providing strategic legal counsel to senior management.

The Mid-Market Account Director manages customer relationships, develops sales strategies, upsells products, and drives revenue within existing accounts, while ensuring customer satisfaction.

The Senior DevOps Engineer will design, build, and operate on-premises Kubernetes clusters, focusing on automation, performance tuning, security, and observability.

Support product managers across the CCaaS product suite by researching customer problems, assisting with AI/data-driven feature development, drafting PRDs and user stories, working with engineering in Agile ceremonies, coordinating UAT and releases, and engaging with customers and stakeholders to validate product direction.

Support product managers across CCaaS product lines by researching customer problems, assisting with AI-driven feature definition, writing PRDs and user stories, coordinating with engineering on Agile delivery, and participating in customer validation and launch activities.

The role involves designing, developing, and enhancing IAM systems, maintaining production uptime, and collaborating with engineering teams to ensure platform reliability and scalability.

Lead and deliver multiple complex cross-functional programs, manage dependencies and risks, establish governance, drive execution and reporting, partner with engineering/product/ops/finance, and mentor TPMs to improve delivery velocity and quality.

Qualify outbound leads in the DACH region, convert prospects into sales opportunities, communicate value via phone/email, log activity in Salesforce, and collaborate with sales, channel, and marketing to meet quotas and improve processes.

Provide technical product support for cloud contact center software: troubleshoot Windows, Linux, MS SQL, IIS, logs, IP networking and REST APIs; work consultatively with customers to implement solutions; support contact center suites (Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, Genesys); focus on outbound contact center features and ensure high customer satisfaction. Work from office.

Provide product support for Five9 cloud contact center customers: troubleshoot logs, SQL, IIS, networking, and APIs; work with contact-center platforms (Cisco, Amazon Connect, Genesys, etc.); implement solutions consultatively and ensure excellent customer care.

The Associate Solution Consultant at Five9 supports the sales team by demonstrating cloud contact center solutions, creating proofs of concept, and communicating customer needs and product feedback to various teams.

The Network Engineer will assist with network activations, troubleshoot connectivity issues, manage service providers, and implement security practices.

The Senior DevOps Engineer will enhance CI/CD capabilities for cloud services, focusing on automation, operational excellence, and collaboration with engineering teams to ensure reliable deployments and solutions.

The Marketing Programs Manager role involves executing multi-channel marketing campaigns, localizing content for international markets, managing webinars, email, blogs, and analytics to drive lead generation and pipeline impact.

Design, build, and maintain customer-facing Looker dashboards and dimensional data models in BigQuery. Ensure metric consistency and provide analytics UX guidance while collaborating with teams.

The Manager, Sales Commissions oversees the administration of sales commission programs, ensuring accurate payments and managing a team. They lead commission processes, maintain ICM tools, design commission models, and collaborate with Finance and Sales Operations.