Jobs at Five9

Design, deploy, automate, and operate large-scale software-defined storage and Kubernetes platforms in a private cloud. Build IaC and GitOps workflows (Ansible, Terraform, Helm, Git), implement CI/CD, monitoring (Prometheus/Loki/Grafana), backups, and storage integrations (CSI/OpenStack). Troubleshoot storage, Kubernetes, hypervisors, networking and Linux; maintain documentation, participate in on-call rotations, incidents, and change management.

Individual contributor responsible for acquiring new enterprise customers in the Iberia region, driving revenue, creating pipeline, managing full sales cycle, meeting quotas, forecasting in SFDC, and ensuring customer satisfaction and retention.

Operate and improve large-scale compute platforms (bare metal, virtualization, private cloud, Kubernetes). Build automation (IaC, GitOps), provision servers (PXE/Redfish), troubleshoot cross-stack issues, maintain SLAs/KPIs, run on-call rotations, and produce runbooks and documentation while collaborating with global platform and SRE teams.

The Marketing Programs Manager role involves executing multi-channel marketing campaigns, localizing content for international markets, managing webinars, email, blogs, and analytics to drive lead generation and pipeline impact.

Design, build, and maintain customer-facing Looker dashboards and dimensional data models in BigQuery. Ensure metric consistency and provide analytics UX guidance while collaborating with teams.

The Manager, Sales Commissions oversees the administration of sales commission programs, ensuring accurate payments and managing a team. They lead commission processes, maintain ICM tools, design commission models, and collaborate with Finance and Sales Operations.

Responsible for leading the internal audit function, developing risk-based audit plans, ensuring financial and operational compliance, and providing strategic leadership to enhance risk management and governance processes.

Design, build, and run performance tests and realistic workload models for a cloud contact center platform. Develop scripts (k6/Gatling/JMeter/Python), integrate tests into CI/CD, analyze results and observability data (Datadog/Grafana/Prometheus), triage bottlenecks, and apply AI-assisted tooling for anomaly detection and diagnostics.

Manage full-cycle recruitment for technical and non-technical roles across India. Source and engage candidates, coordinate interviews, manage offers and pre-onboarding, maintain ATS records (Greenhouse), generate hiring reports, build talent pipelines, and partner with hiring managers and global stakeholders to improve recruitment processes and candidate experience.

Hands-on senior technical manager responsible for stabilizing and modernizing network and infrastructure across data centers and cloud. Lead transition from manual operations to automation and IaC, rebuild team skills, implement observability, support Kubernetes/AI/GPU workloads, hire and upskill engineers, and reduce incident load while enabling scalable, policy-driven operations.

Design and enforce multi‑cloud governance policies and frameworks (GCP/AWS/Azure), collaborate with security and engineering teams to implement IAM and network controls, build dashboards and metrics for compliance (SOC2, HIPAA, GDPR, FedRAMP), and automate governance via scripting, CI/CD, and IaC tools.

Manage voice traffic across the Five9 network: monitor and report routing and carrier performance, load rate decks, forecast traffic, troubleshoot capacity and routing issues, coordinate escalations with vendors and the NOC, and optimize routing for quality and cost.

Design, build, and maintain scalable ETL/ELT pipelines in GCP (BigQuery, Dataform, Airflow) to integrate data from systems (Salesforce, NetSuite, APIs), build AI agents to automate finance workflows, support production month-end jobs in PST, manage IaC with Terraform, maintain CI/CD in GitLab, and produce documentation and BI/ML support for finance stakeholders.

Design, build, and maintain scalable ELT pipelines in GCP ingesting data from REST/SOAP APIs and enterprise systems. Use Dataform, Airflow, Cloud Run/Functions, Workflows, Pub/Sub, and Terraform to deliver analytics-ready datasets, support Looker dashboards and ML models, build AI agents for automation, and provide production support during PST month-end close cycles.

Build and maintain Five9's cloud-native SaaS platform using multi-cloud and hybrid solutions. Design scalable, secure platform services, automate CI/CD and progressive delivery, enable developer workflows, troubleshoot production, mentor engineers, and collaborate across product, QA, and ops to deliver end-to-end deployments.

The role involves designing and defining Proxy Servers architecture for CCaaS, writing maintainable code, and ensuring scalable, resilient services in public cloud environments within an Agile Scrum team.

This role involves building strong customer relationships, aligning Five9 solutions to client goals, and collaborating with internal teams for customer success.

Lead and expand Five9's data science team, focusing on AI products through research, experimentation, and data management. Direct technical methodologies while collaborating with stakeholders and enhancing customer experiences.

As VP of Engineering and AI Innovations, lead software development for AI products, enhance features, and manage product evolution in a team-first culture.

The Senior C++ Software Engineer will develop scalable services for Five9's contact center platform, focusing on real-time communication protocols and integrations with AI services.