The Role
Manages Windows and Mac infrastructure, office networks, SaaS applications, Azure, Intune, Microsoft 365, endpoint security, and enterprise software deployments. Provides senior technical support, monitors Microsoft environments, documents procedures, trains users, and supports security and compliance initiatives. Leads technology implementations, migrations, process improvements, issue escalations, and cross-functional projects while helping develop long-term IT strategy. Requires occasional travel to other offices.
Summary Generated by Built In
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Term: 6 month contract to hire
Location: Washington, DC
Pay: $50.00 - $55.00; commensurate with experience
Hours: 8:00 AM – 5:00 PM
As a Systems Administrator in Technology Services, you will work to help plan and deliver against our strategy and our overall vision to create exceptional technology experiences for our users. You will be responsible for working with the leadership team to form a clear plan to achieve our goals, driving that plan forward with urgency, and helping improve our overall project management and resource allocation processes. In partnership with Director of IT and looking across all of the programs and projects the team is working on, you will implement and develop the frameworks and processes needed to run the organization. You will need to have a passion for embracing the fast-paced culture of a smaller company while also putting the right guardrails in place to allow the team to deliver. The ability to work independently and with minimal assistance is a key element of success. You will be playing many roles at once (IT support, systems administration, security assessor, compliance auditor, network engineer, AV engineer) every day.
What you will do as the Sr IT Administrator:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
- Management and automation of employees’ IT infrastructure (Windows & Mac)
- Office network and services administration (Merak)
- Manage a wide-range of SaaS applications and services used by our staff (Zoom, Box, Adobe, Slack, Nexthink, Absolute, NinjaOne, Crowdstrike,)
- Provide expert-level technical assistance for core business applications (Azure, Intune, O365)
- Provide senior technical support knowledge for end-users regarding computers, printers, and mobile devices
- Maintain laptop and desktop computers including installing, managing, and upgrading the operating system, installing, and configuring applications, creating users, and securing computers with disk encryption and other security best practices
- Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe, and midrange operations
- Interact professionally with internal users including Senior Partners to diagnose and resolve problems
- Strong knowledge of Azure Active Directory design and Group Policy administration
- Manage an enterprise-wide software deployment strategy using Microsoft Endpoint Manager/Intune
- Proactively monitor a Microsoft infrastructure environment to ensure continued availability of the systems and services.
- Document and update firm-wide installation and configuration procedures and policies
- Complete maintenance and support actions for the production of Microsoft technologies; ideally, develop processes to increase efficiency and automate regular maintenance of support actions
- Active user training and awareness across the firm and specialized within practice areas
- Work with team to develop Keystone’s long-term strategic goals and define our path to accomplishing them
- Lead new system implementations, process changes, and migrations that drive key business objectives
- Look for connections to other projects and recommend opportunities for optimization and integration points
- Manage issue escalations and provide support to teams
- Review upcoming SaaS release features as well as other integrated applications and provide recommendations to enhance efficiency and productivity
- Up to 10% travel (occasional travel to other offices to provide coverage)
What you will bring to the team:
- 5+ years’ experience as a Systems Administrator
- Hands-on experience leading technology projects from start to finish
- A history of achieving goals while managing scope, time, quality and risk
- An openness to recognizing all learnings from failures as well as successes
- Ability to build strong and effective relationships with business partners by understanding their needs and goals as well as what motivates and engages them
- A general fearlessness regarding the unknown, keen ability to focus and function effectively through ambiguity
- Experience working with program management tools such as Jira
- Experience in a dynamic, fast-growing environment
Preferred Qualifications:
- Experience with NSIT CSF and other cyber security and compliance needs in the context of cloud service providers and SaaS landscape
- Experience with general SaaS landscape including Azure Active Directory, Microsoft Exchange, Office 365, Iru (Kandji)/JAMF
- Bachelor’s Degree (Management Information Systems or Computer Science is a plus)
- Strong skills with AV solutions such as Zoom/Teams rooms, neat bar hub and their administration
#LI-TB1
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.
Skills Required
- 5+ years of experience as a Systems Administrator
- Hands-on experience leading technology projects from start to finish
- History of achieving goals while managing scope, time, quality, and risk
- Ability to build strong relationships with business partners and understand their needs and goals
- Ability to focus and function effectively through ambiguity
- Experience with program management tools such as Jira
- Experience in a dynamic, fast-growing environment
- Experience with NIST CSF and cybersecurity and compliance needs for cloud service providers and SaaS environments
- Experience with Azure Active Directory, Microsoft Exchange, Office 365, Kandji or JAMF
- Bachelor's degree, preferably in Management Information Systems or Computer Science
- Strong skills with AV solutions such as Zoom Rooms, Microsoft Teams Rooms, Neat Bar, and their administration
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The Company
What We Do
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.
