Jobs at Zones, LLC

Coordinate IT deployment projects for top-tier clients by managing schedules, order processing, shipment monitoring, demand planning changes, and internal team communication. The role maintains project tools and dashboards, supports inventory-management processes, ensures SLA expectations are met, and handles competing priorities with strong organization, analytical problem-solving, communication, and customer-service skills.

Supervise second-shift integration operations and a team of 5–10 technicians. Coordinate production schedules, delivery methods, customer SLAs, project ETAs, and communication with Sales, Engineering, and Operations. Maintain technical certifications, review lab equipment, recommend upgrades, and improve integration procedures and infrastructure. Provide technician feedback, education, and development while ensuring accurate prioritization and timely completion of customer projects.

Oversee end-to-end procurement across EMEA, including purchase orders, supplier coordination, ETA management, sourcing routes, invoicing, receiving, export processes, and vendor relationships. Maintain service-level targets, support deal registration and bid management, collaborate with Finance and Sales, produce reports, and identify process improvements. The role requires procurement and supply chain experience, ERP expertise, IT product knowledge, and strong coordination and communication skills.

Plan and execute AV conference room deployment projects, coordinating schedules, hardware orders, vendors, stakeholders, budgets, risks, site readiness, and installation quality. Build project plans, track milestones, communicate status, resolve blockers, and ensure deployments meet scope, security, and acceptance standards. The role requires substantial project management experience, AV deployment knowledge, strong stakeholder communication, and relevant project management or AV certification.

Manages projects from initiation through closeout, ensuring delivery within scope, schedule, budget, and quality expectations. Develops project plans, coordinates cross-functional teams, manages risks, issues, dependencies, vendors, resources, and project communications. Tracks milestones and budgets, provides status reporting, controls scope changes, maintains documentation, and conducts lessons learned. Requires strong stakeholder management, organization, problem-solving, communication, and project lifecycle experience in a matrixed environment.

Leads the technical architecture, design, implementation, and scaling of Zones’ enterprise SaaS digital platform. Guides distributed systems and microservices development across cloud environments, coordinates interdisciplinary engineering efforts, provides technical expertise, documents system specifications, collaborates with stakeholders, and mentors engineers. The role focuses on e-commerce and marketplace technology, including deployment systems, payment platforms, and enterprise software.

Design and build a secure application integrating databases, enterprise systems, APIs, ServiceNow, automation platforms, and monitoring tools. Develop workflows, authentication, access controls, telemetry, dashboards, alerts, and AI-enabled capabilities. Support testing, deployment, documentation, production operations, and knowledge transfer. The role requires hands-on Azure application development, full-stack integration, event-driven architecture, device telemetry, and troubleshooting across networking and hardware-management platforms.

Creates dynamic PowerPoint and interactive multimedia presentations supporting corporate, sales, services, and new-business goals. Develops charts, graphs, timelines, diagrams, and interactive content while maintaining brand guidelines. Collaborates with department leads and copy teams, sources and edits imagery, organizes creative files, and recommends design trends. Requires strong presentation skills, attention to detail, project organization, and proficiency with PowerPoint, Adobe Creative Cloud, CMS platforms, and web design tools.

Provides Level 2 deskside and end-user IT support in a corporate environment. Responsibilities include troubleshooting Windows and Mac systems, Office 365, mobile devices, printers, conferencing equipment, and hardware; managing ServiceNow tickets; deploying and reimaging systems; supporting network, server, and telecommunications equipment; maintaining documentation and inventory; providing VIP support; and training users. The role requires onsite work five days per week.

Leads end-to-end cloud and software billing operations, including invoice generation, reconciliation, discrepancy resolution, reporting, compliance, and audit readiness. Oversees billing teams, mentors staff, manages vendor and stakeholder relationships, and supports customer escalations. Partners with IT and development teams to automate processes, improve accuracy, reduce manual work, and forecast billing volumes, revenue, and costs using Dynamics 365 CE and F&O.

Leads technology and operations projects from onboarding through closeout, managing scope, schedules, budgets, inventory, billing, SLAs, risks, requirements, and stakeholder communications. Coordinates internal teams, customers, supply chain partners, subject matter experts, and deployment resources. Uses IntelliPlan and CRM systems to manage BOMs, inventory forecasts, rollout schedules, order entry, changes, project health, and reporting. Develops playbooks, resolves issues, escalates conflicts, and communicates outcomes to senior leadership.

Leads a UK sales team by managing daily performance, pipeline growth, forecasting, account expansion, new-business acquisition, customer opportunities, and team development. The role owns revenue and gross-profit targets, ensures opportunity tracking and reporting, supports training, resolves sales issues, and collaborates with UK, India, and global teams to grow recurring business and achieve annual goals.

Processes customer orders and quotes, builds client relationships, resolves service issues, manages sourcing and inventory requests, provides reporting, supports contracts, and coordinates account planning and customer rollouts. The role focuses on new and at-risk accounts, proactive customer service, SLA performance, pipeline growth, and identifying opportunities to expand services.

Designs scalable, commercially viable IT solutions for enterprise customers across EMEA. Leads presales solution architecture, proposal development, pricing, customer presentations, vendor collaboration, delivery signoff, and sales enablement. Develops estimates and solutions for EUC, audio-visual, video conferencing, digital signage, POS, UPS, and field services. Ensures proposals balance competitiveness, scope, risk, cost, and deliverability while improving solutioning processes and metrics.

Own the full sales cycle for complex B2B technology opportunities, from prospecting through close. Build profitable, services-led pipelines; drive ACV bookings, gross margin, forecasting accuracy, and recurring services growth. Lead value-based discovery, engage executive stakeholders, coordinate solution architects and partners, and structure scalable technology solutions across workplace, networking, security, cloud, data center, and staffing services. The role requires strong territory planning, executive presence, deal discipline, and up to 50% travel.

Manages enterprise client relationships to ensure measurable value from technology investments. Develops success plans, tracks adoption and customer health, facilitates business reviews, resolves barriers, and drives retention, renewals, expansion, and advocacy. Partners with executives, sales, architects, delivery teams, and technology manufacturers across cloud, networking, security, and managed services environments. Uses customer data to identify risks, communicate business insights, document outcomes, and support revenue growth.

Leads sales compensation and bonus analysis, modeling, forecasting, reporting, commission validation, payout reconciliation, and plan governance. Partners with Sales, Finance, HR, Payroll, Legal, and leadership to design and evaluate incentive programs. Builds dashboards and payout calculators, investigates discrepancies, improves compensation systems and controls, and conducts global market and cost analyses to support accurate, competitive compensation decisions.

Leads technology and operations programs and projects from ambiguous requirements through execution. Defines strategy, scope, objectives, budgets, schedules, KPIs, risks, and mitigation plans; manages portfolios, multiple projects, teams, and stakeholders. Provides status reporting on service engagements, resource utilization, project status, risks, issues, and portfolio performance. Partners with senior leaders across product management, purchasing, operations, IT, finance, and sales to improve efficiency, cost, speed, and revenue.

Leads programs and projects from ambiguous requirements through execution, defining scope, strategy, objectives, budgets, schedules, KPIs, risks, and deliverables. Manages multiple projects, teams, stakeholders, and executive communications while driving measurable improvements in efficiency, cost, speed, and revenue. Produces status reports and ensures timely task and initiative completion across technology and operations environments.

Coordinates IT deployment projects for top-tier clients, managing schedules, order processing, shipment monitoring, demand planning, schedule changes, and deployment requirements. The role collaborates with internal teams using CRM, Kinaxis, ServiceNow, Smartsheet, Excel, and other enterprise tools while supporting inventory management and customer SLA expectations. Success requires strong organization, customer service, communication, analytical problem-solving, deadline management, teamwork, and the ability to work independently in ambiguous situations.