Jobs at Zones, LLC

Manage end-to-end HR operations, including onboarding, employee records, transfers, exits, performance cycles, promotions, background verification reviews, organizational changes, HR reporting, audits, and workforce metrics. The role advises stakeholders, maintains HRIS data integrity, supports compliance, and improves employee experience and people processes.

Provides onsite, white-glove audiovisual support for corporate conference rooms, executive meeting spaces, and hybrid collaboration environments. Sets up, operates, configures, and troubleshoots AV systems, video conferencing platforms, control systems, audio, video, and signal flow. Supports executives and high-visibility meetings, resolves incidents, documents configurations, partners with IT and facilities teams, and provides occasional after-hours and cross-site support.

Manage supply chain order requests through CRM cases, including cancellations, modifications, shipment issues, status inquiries, and fulfillment coordination. Collaborate with sales, procurement, vendors, OEMs, distributors, and clients to resolve cases. Maintain standardized responses, audit case quality, improve processes, coach requestors, manage stakeholder actions, and escalate complex or recurring issues.

Manages B2B client relationships, account health, escalations, SLAs, KPIs, reporting, issue resolution, risk mitigation, order fulfillment, inventory, and operational delivery. Coordinates internal teams including PMO, operations, supply chain, and account management to resolve client concerns, improve processes, maintain documentation, and identify account expansion opportunities.

Provides administrative and program support for partner marketing funding programs. Manages MDF, co-op, rebate, and incentive claims; coordinates proof-of-performance submissions; tracks invoices, reimbursements, approvals, and deadlines; maintains partner portals, dashboards, documentation, and reports; supports audits, compliance, and marketing projects; and identifies process improvements. Requires strong organization, attention to detail, advanced Excel skills, analytical ability, and at least two years of marketing experience.

Provides L2 technical escalation support for enterprise GPU servers, storage, networking, and hardware systems. Troubleshoots x86, BMC, OS, PCIe, CPU, memory, motherboard, and connectivity issues using logs and diagnostic tools. Performs root-cause analysis, lab testing, postmortems, documentation, and escalation management while collaborating with L1/L3 teams, engineering, customers, and partners. Creates SOPs, knowledge-base articles, training materials, and test plans, and mentors junior engineers.

Manage forward and reverse logistics for IT assets, coordinating pickups, shipments, courier and 3PL partners, packing materials, documentation, asset evaluation, warehouse inventory, billing support, and customer reporting. Maintain MIS reports, shipment tracking, delivery records, compliance documents, and communication across customers and internal teams.

Advises commercial and healthcare customers on software licensing, cloud subscriptions, optimization, modernization, renewals, and lifecycle management. Partners with account managers and solution teams to develop success plans, guide adoption, structure deals, identify expansion opportunities, and manage renewals. Requires strong knowledge of Microsoft, Adobe, AWS, and Google licensing ecosystems, customer-facing consulting, negotiation, issue resolution, and account organization.

Supports B2B client success through order and quote processing, customer relationship management, service issue resolution, sourcing, inventory coordination, reporting, contract support, and account planning. The role focuses on onboarding new accounts, assisting at-risk customers, meeting service-level agreements, identifying future needs, coordinating internal teams, and supporting customer rollouts. Strong organization, communication, analytical, negotiation, and independent decision-making skills are required.

Administer and maintain enterprise mobile device management platforms, including Intune, Jamf Pro, and Apple Business Manager. Deploy applications, policies, patches, configurations, and security profiles across Windows, Mac, Android, and iOS devices. Monitor device health and compliance, troubleshoot platform issues, manage enrollment and application lifecycles, conduct audits, and support organizational security requirements. Provide end-user guidance and collaborate with stakeholders while independently prioritizing work in a fast-paced environment.

Manages client success through order and quote processing, customer relationship building, issue resolution, reporting, sourcing, inventory coordination, contract support, and account planning. The role serves as the primary customer contact, monitors service levels and open orders, supports new and at-risk accounts, identifies growth opportunities, and coordinates customer rollouts with internal teams.

Leads large, complex enterprise-wide IT service programs through the full project lifecycle. Responsibilities include program strategy, stakeholder communication, risk and RAID management, cross-functional team leadership, continuous improvement, service delivery oversight, SLA reporting, budgeting, resource planning, billing, and customer relationship management. The role also supports order management, inventory, demand planning, IT asset disposition, and retail or point-of-sale deployments.

Supervise second-shift IT integration operations, manage and develop a team of integration technicians, coordinate production schedules and customer-specific delivery requirements, maintain project ETAs and SLAs, ensure technical certifications remain current, and oversee integration lab equipment, infrastructure, procedures, and improvements.

Manage material master data and governance processes in SAP S/4HANA MDG. Validate material attributes, plant extensions, BOM updates, integrations, and data migrations across Agile, SAP, and planning systems. Support ECO/ECN implementation, migration testing, data reconciliation, defect resolution, workflow tracking, and status reporting while coordinating with product configuration, planning, manufacturing, and plant extension teams.

Provides advanced technical and licensing support for Microsoft 365, Microsoft Entra ID, and Azure environments. Troubleshoots identity, access, authentication, networking, infrastructure, and productivity-service issues; manages Azure subscriptions, virtual machines, VPNs, monitoring, and cloud consumption reporting. Serves as a technical contact for customers and partners, resolves incidents within SLAs, documents root causes, supports licensing and CSP inquiries, guides junior staff, and collaborates with Microsoft and internal teams across rotating shifts.

Provides advanced technical and licensing support for Microsoft 365, Entra ID, and Azure environments. Troubleshoots identity, authentication, networking, infrastructure, and end-user productivity issues; manages Azure subscriptions, virtual machines, VPNs, monitoring, and cloud consumption reporting. Serves as a technical advisor to customers and partners, resolves incidents within SLAs, documents root causes, and supports Microsoft licensing and CSP programs. Collaborates on escalations, guides junior staff, and works rotating shifts.

Manage and automate Windows and Mac infrastructure, networks, SaaS applications, Microsoft cloud services, endpoint deployments, security, and user support. Administer Azure Active Directory, Intune, Group Policy, and Microsoft technologies; monitor system availability; document procedures; train users; lead implementations, migrations, and process improvements; and manage escalations. The role also supports compliance, AV systems, project planning, and occasional travel to other offices.

Plans and oversees technology projects from onboarding through closeout, managing scope, schedules, budgets, inventory, billing, SLAs, risks, client communications, and stakeholder coordination. Develops requirements, playbooks, reporting, and change requests; maintains project and inventory data in IntelliPlan; coordinates supply chain, deployment, invoicing, and implementation activities; and reports project health and outcomes to senior management.

Coordinates IT deployment projects for major clients by managing schedules, order processing, shipment monitoring, demand planning, internal team communication, dashboards, and project tools. Ensures deployment requirements meet customer SLA expectations while handling competing priorities, ambiguity, quality checks, and aggressive deadlines. The role requires strong organization, customer service, analytical, communication, and problem-solving skills, plus a bachelor’s degree in IT, business administration, or a related field.

Coordinate IT deployment processes for top-tier clients, managing schedules, order processing, shipment monitoring, demand planning updates, and internal team communications. The role uses CRM, ServiceNow, Kinaxis, Smartsheet, Excel, and other enterprise tools while maintaining accuracy, meeting SLAs and deadlines, resolving ambiguous requests, and supporting inventory management and customer satisfaction.