Scope:
- The Partner Network team is responsible for the Commercialization of the Trading Partners on the Blue Yonder Network (BYN)
- Trading Partners are companies that have joined the Blue Yonder ecosystem due to their partner signing up with Blue Yonder (BY), e.g. the Suppliers and Carriers of a Retail will join BYN to work with the Retailer.
- The Partner Network team works with the Carriers and Suppliers who are now part of the Network.
- This Position sits at the center of the Trading Partner Network’s success — ensuring that strategy translates into execution, and that every partner interaction drives value for both the partner and the business.
Technical Environment:
- Work Management/Issue Tracking: Aha!, JIRA
- Documentation: Confluence, Sharepoint
- Reporting/Analytics: Excel
What you’ll do:
Execution & Issue Management- Track team priorities, projects, deliverables, action items, and commitments to ensure timely execution.
- Monitor JIRA work items and Aha! enhancement requests for ownership, status, aging, and progress.
- Track cross-functional issues and dependencies with PMG, PD, and other external teams.
- Proactively follow up on overdue or at-risk items and drive actions through resolution.
- Maintain a reliable source of truth for team priorities, commitments, issues, and dependencies.
Operational Reporting & Governance
- Establish and maintain regular operating cadences for tracking priorities, issues, risks, and dependencies.
- Develop dashboards and reports that provide visibility into overall team execution and operational health.
- Identify trends and recurring issues and communicate actionable insights to leadership.
- Ensure action items have clear ownership, target dates, next steps, and follow-through.
Process Management & Documentation
- Capture and standardize end-to-end Partner Network processes and operating workflows.
- Create and maintain SOPs and process documentation in Confluence.
- Partner with process owners and subject matter experts to ensure documentation remains accurate and current.
- Identify process gaps, inconsistent handoffs, and operational friction.
- Recommend improvements to workflows, governance, reporting, and team processes.
- Identify opportunities to simplify, standardize, and improve operational processes.
- Analyze recurring issues to identify root causes and recommend corrective actions.
- Identify opportunities for automation and partner with appropriate teams to evaluate and implement solutions.
- Support strategic initiatives and process improvement efforts across the Partner Network.
What we are looking for:
Required Qualifications- Bachelor’s degree in Business, Operations, Information Systems, Engineering, or related field, or equivalent experience.
- 4+ years of experience in business operations, program/project coordination, PMO, product operations, or a similar role within a software/technology organization.
- Experience managing multiple workstreams, action items, projects, and cross-functional dependencies.
- Hands-on experience with JIRA or similar work management tools.
- Strong Excel skills.
- Experience creating and maintaining process documentation or SOPs.
- Strong organizational, communication, and follow-through skills.
- Comfortable professionally challenging stakeholders and escalating issues when commitments are at risk.
Preferred Qualifications
- Experience with Aha!, JIRA, Confluence, Lucid Charts, Visio, or similar tools.
- Experience in enterprise SaaS, supply chain software, or technology operations.
- Familiarity with software development lifecycles, product enhancement processes, defect management, and software releases.
- Experience working with geographically distributed and cross-functional teams.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- Bachelor’s degree in Business, Operations, Information Systems, Engineering, or a related field, or equivalent experience
- 4+ years of experience in business operations, program/project coordination, PMO, product operations, or a similar role within a software or technology organization
- Experience managing multiple workstreams, action items, projects, and cross-functional dependencies
- Hands-on experience with JIRA or similar work management tools
- Strong Excel skills
- Experience creating and maintaining process documentation or SOPs
- Strong organizational, communication, and follow-through skills
- Ability to professionally challenge stakeholders and escalate issues when commitments are at risk
- Experience with Aha!, JIRA, Confluence, Lucidchart, Visio, or similar tools
- Experience in enterprise SaaS, supply chain software, or technology operations
- Familiarity with software development lifecycles, product enhancement processes, defect management, and software releases
- Experience working with geographically distributed and cross-functional teams
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
