Senior Enterprise Operations Engineer – Microsoft M365 Platforms

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Enterprise Operations Engineer – Microsoft M365 Platforms

“AI & Modern Messaging Team”
Overview
The Enterprise Operations team, which is part of Mastercard’s Technology organization, is looking for a Senior Enterprise Operations Engineer to help deploy, integrate, and support Microsoft M365 application platforms with consistent innovation and problem-solving. The ideal candidate is passionate about GenAI, Data Security, and Data Privacy.
Role
This is a Senior IT Engineering role with the following attributes:
• Challenging and rewarding opportunity to support Mastercard’s Microsoft software platform initiatives within the GenAI & Modern Messaging team
• Work with GenAI Technology, and M365 software platforms (Copilot, Viva, Power Platform, Sharepoint, PowerBI, and Teams)
• Provide M365 platform support to End Users, Technology Adoption, Change Management, and Internal Communication teams
• Work with GenAI Technology lead supporting End Users, Technology Adoption, Change Management, and Internal Communication teams
• Will be responsible for working with Messaging and Email leads supporting End Users, Technology Adoption, Change Management, Internal Communication, and M&A teams
All About You
The ideal candidate for this position should:
• Have a basic understanding of Generative AI , and LLM Technology
• Have a basic understanding of M365 Copilot
• Be capable of developing and documenting use cases
• Be skilled at explaining technical problems and solutions succinctly and clearly
• Demonstrate experience with M365 Platforms –
o Microsoft Sharepoint
o Microsoft Viva Platform Tools
o Microsoft Power Platform
o Microsoft Teams
o Microsoft PowerBI
• Have strong data security background

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.