Chewy is searching for a Senior Employee Relations (ER) Manager to join the team! As a critical member of Chewy's ER Center of Excellence (COE), the team provides specific expertise in the areas of employee relations, investigations, and risk management for one of the fastest growing and most dynamic companies in e-commerce today. Have you ever had to raise a concern in your own job? Then you know how important it is for this team to conduct fair, unbiased, and consistent investigations in response to a wide range of Team Member issues. There is opportunity to provide recommendations to local HR teams and infuse Employee Relations insight into the formation and consistent application of Chewy policies. You will work in close partnership with Chewy's Legal team to raise allegations and concerns that pose substantial risks to the company. This is a chance to use deep expertise in conducting investigations, and focus on a customer-first approach, with the ability to accelerate time and thrive in a fast-paced environment. We look forward to hearing from you!
What You'll Do:
- Thoroughly and expeditiously conduct fair, consistent, and un-biased investigations related to complex Team Member concerns
- Provide recommendations for the appropriate course of action based on the outcome of investigations
- Partner with Legal team on cases and training HR Team Members in conducting thorough investigations in compliance with Chewy policies Use excellent interviewing, interpersonal, and documentation techniques and use the designated online case management tool (i.e., Navex) for reporting, documenting, and tracking investigations
- Provide critical input to the formation, consistent application, and revision of policies across the company based upon your investigation findings and recommendations Review investigation cases and issue trend data and provide actionable feedback to legal, HRBP teams, and senior leaders to reduce overall risk in the organization
- Support the evolution and improvement of the ER framework (process, tools, guides, etc.) for managing internal allegations and claims
- Uphold the highest level of accountability and maintain credibility throughout the organization, ensuring strict adherence to the integrity of and sensitivity in handling all aspects of private data and confidential matters
What You'll Need:
- Degree in Human Resources, Employee Relations, JD, or another related field
- 7+ years of progressive employee relations experience, including extensive experience in completing workplace investigations
- Experience with international e-commerce, distribution or fulfillment centers, veterinary, or pharmaceutical industry is preferred
- Extensive knowledge of federal and state employment law, as well as Labor Relations and standard methodologies in conducting workplace investigations
- Experience working with HR information systems (i.e., Workday) and investigation case management software (i.e., Navex)
- Impeccable written and verbal interpersonal communication skills, using exceptional active listening skills to determine issues and formulate and ask appropriate follow-up questions
- Demonstrable track record of using good judgment to handle complex or volatile situations effectively and to mediate in cases where required
- Experience creating and conducting training related to ER investigations and compliance, driven by investigative standard methodologies and company policies and procedures
- Ability to collaborate with HR and non-HR partners to achieve results
- Strong creative problem-solving skills, critical thinking, and ability to prioritize multiple overlapping tasks with close attention to detail, reliability, and efficiency
- Ability to work into the evenings and weekends as business requires Experience with Union and Non-Union organizations a plus
The base salary range for this role is $105,500 - $168,500.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- 7+ years of progressive employee relations experience
- Extensive knowledge of federal and state employment law
- Experience with HR information systems and investigation case management software
- Degree in Human Resources, Employee Relations, JD, or related field
- Impeccable written and verbal interpersonal communication skills
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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