Staff E-911 Performance Engineer

Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Wireless Technology organization is transforming the future of connectivity. We're doing it by building the country's first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it's a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.
Job Duties and Responsibilities
Boost Mobile is seeking a Senior E911 Performance Engineer with a strong background in wireless telecommunications and performance engineering. This role is responsible for the daily operations and optimal performance of E-911 emergency services for Boost Mobile and will report to the Head of Regulated Services.
The ideal candidate will have a deep understanding of wireless communications principles, RF propagation, and hands-on experience with performance tools and optimization techniques. A good understanding of wireless E-911 4G (LTE) and 5G (NR) call and data flows is highly desired.
This strategic position offers a unique opportunity to collaborate closely with various business units and reports directly to the Head of Regulated Services.
Key Responsibilities:

• Build tools and processes to monitor E-911 system KPIs and investigate performance degradations.
• Use monitoring tools to proactively identify and troubleshoot issues.
• Define performance benchmarks to ensure regulatory compliance.
• Analyze test and live emergency call data to optimize performance.
• Diagnose and resolve E-911 technical issues, collaborating with internal teams and vendors.
• Conduct testing to improve network reliability and efficiency, and present performance reports to stakeholders.

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree in Engineering, Science, Telecommunications, or related technical field, and a minimum of 4 years of wireless engineering or operations experience
• Relevant regulatory performance job experience will be considered in lieu of a degree

Skills and Qualifications:

• Experience defining and implementing KPIs, including corresponding processes, workflows, and dashboards
• Familiarity with emergency communication and location technologies and telecommunications networks
• Familiarity with FCC regulations related to E-911 with the ability to implement technologies in a way that maintains compliance
• Demonstrated career progression, both in increasing responsibilities and skill development
• Good verbal, written, and critical thinking skills with the ability to work with other organizations and teams
• Understanding of E911 Key Performance Indicators (KPIs) required for performance tracking and reporting
• Experience with incident management and root cause analysis
• Ability to independently support multiple projects and deadlines

Salary Ranges
Compensation: $110,100.00/Year - $157,300.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.