Jobs at EchoStar

Leads HR people program and project management, including strategic planning, governance, resource alignment, portfolio timelines, budgets, risk mitigation, executive reporting, stakeholder engagement, and change adoption. Oversees cross-functional HR initiatives, establishes standardized project processes, evaluates completed programs, incorporates lessons learned, and prioritizes evolving executive projects. The role requires strong influence, conflict resolution, communication, workflow design, analytics, and enterprise change management expertise.

Drives cross-functional solutions across retail wireless operations and external partner networks. Analyzes complex operational challenges, translates technical network functionality into business strategy, supports large-scale projects, and develops operational enhancements aligned with customer experience and financial goals. The role collaborates with executive leadership, technology and engineering teams, and external network partners while improving reporting, communication, workflow efficiency, and operational transparency.

Handle high-volume inbound retention calls, de-escalate customer concerns, identify needs, present tailored offers, and close account-saving sales. The role requires active listening, persuasion, emotional intelligence, resilience, schedule flexibility, and a strong motivation to earn uncapped commissions. No prior call center experience is required because paid training is provided. This is a full-time, on-site position with opportunities for rapid performance-based promotion.

Sell Starlink, TV, internet, and wireless products to 100% inbound callers through consultative selling. Identify customer needs, handle objections, communicate product value, track performance metrics, and build trust. The role offers paid training, a $20.50 hourly base, uncapped commissions, and potential advancement to senior account executive. This is a full-time, on-site position that may include evening, weekend, and holiday shifts.

Leads and manages a team of 8–10 field service technicians, overseeing training, coaching, quality, safety, customer satisfaction, performance improvement, fleet maintenance, and escalated customer or employee issues. The role includes on-site inspections, hands-on technician support, flexible hours, weekend work, physical activity, ladder climbing, and safe motor vehicle operation.

Handle 100% inbound retention calls, de-escalate customer concerns, identify needs, present tailored offers, and close account-saving sales. The role requires active listening, persuasion, emotional intelligence, resilience, reliability, and comfort with high call volumes and flexible full-time schedules. No prior experience is required, as training is provided. Compensation includes a $20.50 hourly base, uncapped commissions, and opportunities for rapid promotion.

Handle 100% inbound customer calls, identify connectivity needs, and sell TV, internet, and wireless products. The representative uses consultative selling, top-down sales techniques, objection handling, and transparent communication to achieve sales and performance targets. Responsibilities include tracking daily metrics, refining sales approaches, and maintaining resilience through challenging calls. The role provides paid training, uncapped commissions, and opportunities for rapid promotion.

Maintains and optimizes HVAC and environmental control systems supporting 24/7 data center and building operations. Responsibilities include diagnosing equipment, adjusting control programs, inspecting facility systems, managing mechanical contractors, completing preventive maintenance, responding to emergencies, and performing general facilities tasks such as plumbing and snow removal. The technician uses energy management and building automation systems, including AI-driven insights, to improve reliability and efficiency.

Handle back-to-back customer service and technical support calls, troubleshoot billing, programming, and technical issues, and promote additional products and services. Representatives assist diverse customers in English and Spanish while working full-time onsite. The role includes paid training, requires flexible evening, weekend, and holiday availability, and emphasizes customer service, problem solving, dependability, resilience, multitasking, and maintaining engagement throughout shifts.

Designs and leads development of scalable enterprise software, distributed systems, microservices, APIs, backend services, batch-processing systems, and data workflows. Provides technical leadership in architecture, integration, cloud development, security, performance, testing, deployment, and modernization. Collaborates with stakeholders and DevOps teams, participates in code reviews, supports production environments, troubleshoots issues, improves reliability, and mentors engineers across distributed teams.

Provide mid-level regulatory and transactional legal support: prepare and manage legal/regulatory documents, file licensing applications, organize records, assist closings, coordinate with business teams, and use AI and project management tools to streamline workflows.

Develops proactive customer-care content for Boost Mobile and DISH across Reddit, Facebook, and X. The role analyzes social listening, search, web, call, chat, and AI-query data to identify customer pain points and prioritize content. Responsibilities include creating written guides, graphics, and captioned videos; building Reddit content architecture; improving search and AI discovery; partnering with product, web, and analytics teams; and using generative AI tools while maintaining accuracy and brand alignment.

Lead proactive, high-volume technical recruiting for engineering, product, and infrastructure teams. Source passive candidates, build sustainable pipelines, conduct technical screens (e.g., Java, AWS, microservices), advise engineering leadership with data-driven hiring strategies, leverage AI sourcing tools, and meet targets of 16+ technical hires per quarter with fast time-in-process and high shortlist quality.

Manage and lead a field service/installation team (8–12 technicians) to ensure customer satisfaction. Recruit, train, coach, and develop technicians; perform on-site inspections, address escalations, manage fleet maintenance, and improve team performance while enforcing safety and quality standards.

Supports financial operations through month-end accounting, spend analysis, reconciliations, accrual management, variance reporting, forecasting, and vendor billing reviews. Resolves financial discrepancies, maintains Excel and Google Drive tracking infrastructure, and ensures data integrity and compliance. Partners with marketing and finance stakeholders on reporting and forecasts while implementing AI and automation using Python, cloud platforms, and related tools to improve efficiency and reduce errors.

Provide front-line phone support for Boost Mobile customers: troubleshoot devices, billing, and service issues; promote products and plans; aim for one-call resolution; analyze call trends and escalate or recommend process improvements.

Lead end-to-end device financing product strategy across retail wireless brands. Build pricing models, collaborate with Finance/Marketing/Sales, analyze data using SQL and analytics platforms, automate executive reporting with generative AI, manage vendor relationships, and mentor junior analysts to drive adoption, profitability, and customer satisfaction.

Defines and manages end-to-end business requirements for customer-facing agent applications. Collaborates with business and IT stakeholders to align technical solutions with TV and OnTech objectives, analyzes and improves workflows, and identifies system enhancements. Uses AI tools to draft requirements and documentation, reduces requirement churn, and supports successful launches and agent adoption. Translates complex business processes into structured documentation while coordinating multiple projects in ambiguous, fast-paced environments.

Provides Tier 3 and Tier 4 technical support for commercial video and internet products. Diagnoses hardware, software, Linux, Android, networking, and RF/QAM issues; reproduces defects in laboratory environments; partners with engineering, QA, manufacturers, and field teams; performs release testing; maintains technical documentation and training materials; and manages escalation cases and resolution metrics in Salesforce.

Develop and maintain full-stack enterprise applications for a Workforce Management System using Java, Spring Boot, React, and JavaScript. Design REST and SOAP services, implement microservices, write test-driven code, deploy through Jenkins and Docker, troubleshoot production issues, participate in architecture and API reviews, and collaborate in Agile Scrum/XP teams. Review code, maintain existing systems, and provide technical guidance to junior developers.