Jobs at EchoStar

Manages enterprise Windows endpoints, including monthly OS patching, software deployment, Group Policy, and advanced PowerShell automation through MECM. Resolves complex desktop escalations, analyzes logs, improves hardware reliability, and supports proactive troubleshooting with AI tools. The role also coordinates CAB meetings, mentors support staff, documents technical solutions, and collaborates with vendors and cross-functional teams on endpoint administration and cloud co-management.

Manages the lifecycle of IT hardware and software assets, including procurement requests, receiving, tagging, delivery, inventory reconciliation, audits, and license compliance. Maintains accurate asset records, generates reports, analyzes data for cost-saving opportunities, recommends products to internal customers, and documents asset-handling workflows. Collaborates with desktop management, IT, and business teams while supporting hardware staging, assembly, and physical inventory activities.

Leads strategic planning and high-visibility, cross-functional programs for the Retail Wireless organization. Develops executive narratives, board presentations, and data-driven communications; tracks departmental objectives; resolves process gaps; and facilitates executive governance. The role also uses AI tools to accelerate reporting, data synthesis, and workflow efficiency while supporting budget management, resource allocation, and performance analysis.

Manages Boost Mobile retail accounts across northern New Jersey by coaching sales teams, improving store performance, implementing sales and marketing plans, resolving escalations, maintaining merchandising standards, identifying new distribution opportunities, and using AI-powered analytics to guide retail partners.

Analyzes customer experience operations using AI tools, call data, KPI trends, and platforms such as Tableau, Snowflake, and Databricks. Identifies systemic issues and root causes, develops agent tools and documentation, supports wireless technology processes, and partners with training and cross-functional teams on launches and process improvements. Conducts call listening and agent sessions, performs needs assessments and cost-benefit analyses, and delivers actionable recommendations to improve operational efficiency and customer experience.

Provides Tier 3 and Tier 4 technical support for commercial video and internet products. Diagnoses hardware, software, Linux, Android, networking, and RF/QAM issues; reproduces defects in laboratory environments; partners with engineering, QA, manufacturers, and field teams; performs release testing; maintains technical documentation and training materials; and manages escalation cases and resolution metrics in Salesforce.

Lead personalized web and app journey orchestration for Boost Mobile using Adobe Journey Optimizer, Adobe Experience Platform, and Adobe Target. Build audience segments, automate cross-channel customer journeys, manage experimentation programs, analyze performance, and use AI-driven decisioning to improve acquisition, engagement, conversion, and customer lifetime value. Partner with acquisition and monetization teams to translate business goals into scalable personalization strategies.

Provides frontline technical support for aircraft in-flight connectivity systems. Diagnoses faults using system logs, performance metrics, manuals, wiring diagrams, and schematics; manages maintenance discrepancies in ServiceNow; provides compliant repair guidance and technical training; supports airline personnel; applies AI to streamline diagnostics and predict recurring faults; and collaborates with engineering teams to improve fleet reliability and efficiency.

Analyzes aircraft systems and avionics reliability data to identify failure modes, performance trends, and maintenance improvements for in-flight connectivity systems. The role develops reliability metrics, fault categories, predictive maintenance models, and procedural recommendations while collaborating with maintenance teams, suppliers, development groups, and airline customers to improve system availability and uptime.

Design, build, and operate secure LLM platforms and RAG pipelines for security analytics and automation. Develop agentic workflows, continuous monitoring, governance, and adversarial testing to mitigate AI risks and integrate protections into security tooling and cloud-native ML pipelines.

Maintains general ledger and subledger entries, performs monthly balance sheet reconciliations, analyzes capital costs and variances, and prepares financial reports for leadership. The role designs scalable accounting solutions, improves financial workflows, addresses data integration challenges, and applies AI tools to automate reconciliation and reporting. Candidates need accounting expertise, Excel and ERP proficiency, a bachelor’s degree, and at least three years of relevant experience.

Lead enterprise fraud product strategy and roadmap across wireless brands. Manage fraud platform requirements, lifecycle, integrations, vendor evaluations, acquisitions, and margin assurance initiatives. Partner cross-functionally to address security vulnerabilities, improve anomaly detection through AI applications, and optimize threat mitigation. The role requires telecom and wireless infrastructure expertise, including MVNE, MNO, and PaaS environments, plus leadership of product development and specialized analyst teams.

Design and optimize ecommerce landing pages, homepage content, promotional pages, and brand pages for BoostMobile.com. Translate marketing briefs and wireframes into production-ready responsive designs using Figma and Adobe Experience Manager. Maintain the design system and component library, collaborate with ecommerce, marketing, product design, and web operations teams, and use analytics and AI tools to improve engagement, performance, and conversion.

Creates, updates, tests, and publishes web pages and digital components across eCommerce platforms and mobile applications using Adobe Experience Manager. Manages digital assets, ensures cross-device content consistency, standardizes page components, and supports digital marketplace growth. Collaborates with marketing teams and copywriters to maintain brand messaging while using AI content tools to improve editing, asset management, and content workflows.

Own and grow new customer acquisition through BoostMobile.com’s ecommerce buy flow. Optimize device, BYOD, plan selection, and checkout experiences using funnel analysis, A/B testing, personalization, and analytics. Monitor acquisition KPIs, manage affiliate and referral traffic, and lead cross-functional web execution for launches, promotions, and plan changes. Translate customer and funnel insights into conversion, revenue, and lifetime-value improvements.

Leads enterprise technical programs for the retail wireless portfolio by developing program plans, managing requirements, coordinating cross-functional teams, resolving dependencies and operational bottlenecks, reporting status and risks to stakeholders, and driving scalable workflows using project management and AI productivity tools.

Owns end-to-end go-to-market planning and ecommerce campaign launches across Boost Mobile’s website, app, and supporting channels. Coordinates product, marketing, IT, web operations, analytics, and merchandising teams; manages launch roadmaps, dependencies, readiness checklists, and go/no-go decisions. Analyzes post-launch performance, develops scalable GTM playbooks, and uses AI-powered tools to improve tracking, communication, and execution. This senior individual contributor role requires strong cross-functional program management and ecommerce campaign expertise.

Owns monetization and revenue growth for existing customers across Boost Mobile’s website and app. Responsibilities include optimizing upsell, cross-sell, upgrades, add-a-line, and add-on flows; conducting A/B tests and funnel analysis; monitoring monetization and retention KPIs; developing lifecycle journeys; and using personalization and predictive analytics to improve customer lifetime value. Partners with marketing, product, UX, engineering, and app teams to deliver unified digital experiences.

Designs and develops enterprise enablement programs, eLearning modules, job aids, lesson plans, assessments, and instructor-led materials. Collaborates with subject matter experts and stakeholders, updates curricula, writes training communications, applies adult learning principles, and uses modern instructional design, multimedia, LMS, authoring, and AI productivity tools to improve learner engagement and performance.

Manage BoostMobile.com’s ecommerce catalog within Adobe Commerce, including product SKUs, plans, accessories, pricing, checkout configurations, and promotional offers. Translate product and pricing requirements into accurate platform configurations, perform cross-browser and cross-device QA, troubleshoot discrepancies, and ensure timely launches. Maintain documentation, workflows, and quality checklists while coordinating with product, pricing, marketing, and ecommerce teams.