Jobs at EchoStar

Lead strategy and execution of mass-reach and consideration media to acquire subscribers across linear TV, CTV/OTT, audio, and OOH. Manage multi-channel budgets, upfront buying, network partnerships, programmatic investments, creative testing, and tracking/incrementality frameworks to meet CPA and LTV goals while partnering with analytics for measurement and optimization.

Provide bilingual English-Spanish customer service and technical troubleshooting by handling back-to-back calls. Assist customers with billing, programming, technical issues, and product or service information. This full-time remote role includes paid training, company-provided equipment, and benefits. Employees must work flexible shifts, maintain a distraction-free home office with wired high-speed internet, and reside in an eligible state.

Develop and maintain ticketing and provisioning applications for Customer Experience Operations. Responsibilities include designing APIs, optimizing routing and case management systems, extracting data from SQL Server and AWS Athena, maintaining CI/CD pipelines, documenting technical workflows, and identifying AI automation opportunities. The role requires collaboration with stakeholders and full-lifecycle application development experience.

Lead and develop a team of financial analysts supporting wireless brands and sales channels. Build sophisticated financial models, including NPV, DCF, pro forma P&L, pricing, scenario, and capital investment analyses. Evaluate subscriber economics, promotions, and growth initiatives while partnering with Product, Sales, Marketing, Operations, and Accounting. Present strategic recommendations to senior leadership and use AI-driven tools and financial reporting software to improve analysis and decision-making.

Provides bilingual English-Spanish customer service and technical troubleshooting by phone for DISH TV customers. Responsibilities include resolving billing, programming, and technical questions, promoting products and services, handling back-to-back calls, and maintaining engagement throughout shifts. The role is full-time, remote, includes paid training, and requires evening, weekend, or holiday flexibility, a dedicated home office, wired high-speed internet, and residence in an eligible state.

Leads financial analysis and team management focused on subscriber profitability, financial risk, revenue and cost forecasting, M&A due diligence, valuation modeling, and executive reporting. Partners with operational teams to optimize margins, support growth initiatives, and translate complex financial data into actionable insights. Requires advanced Excel expertise, financial modeling and valuation knowledge, data analytics proficiency, and experience managing and developing teams.

Owns product delivery and User Acceptance Testing (UAT) for commercial video services across enterprise, hospitality, multifamily, senior living, and public/private markets. The role manages UAT plans, roadmap execution, product quality, business metrics, market analysis, vendor relationships, and cross-functional go-to-market coordination. It also develops data-driven recommendations, uses AI tools to improve analysis and testing workflows, and drives successful product launches.

Build and optimize scalable batch and streaming data pipelines using Python, PySpark, SQL, and Apache Spark on AWS. Develop EMR data processing jobs, lead an Apache Airflow orchestration proof of concept, integrate Amazon Q for data quality and documentation, and implement GitLab CI/CD with infrastructure-as-code. The role emphasizes data governance, security, automation, performance, scalability, and cost efficiency while collaborating in Agile teams and presenting proof-of-concept findings.

Designs and leads enterprise data architecture modernization across cloud and lakehouse environments. Responsibilities include data modeling, Medallion architecture, storage tiering, vector databases, RAG, semantic layers, query and compute optimization, governance, access controls, lineage, integration, and compliance. The role partners with architecture, engineering, and business teams to deliver scalable, secure, highly available data assets and supports AI initiatives.

Own product vision, roadmaps, technical backlogs, and prioritization for core IT front-end applications supporting Dish TV and Sling TV. Collaborate with IT, Operations, Product, and development teams; lead Agile ceremonies; translate business needs into technical requirements; and support project and release management. The role requires 5+ years of product ownership or management experience, Scrum expertise, and familiarity with Jira, ServiceNow, SDLC, and enterprise IT architecture.

Manages facility operations, employee activity, performance, scheduling, and resource allocation. Coaches and develops managers and service technicians, resolves operational inefficiencies, maintains customer service standards, and aligns site performance with business goals. Uses AI productivity tools and performance data to improve workflows, scheduling, and operational execution while supporting expansion toward multi-site leadership.

Oversee daily site operations, employee activities, facility performance, scheduling, and resource allocation. Coach and develop managers and service technicians, address operational inefficiencies, improve customer service and delivery execution, analyze performance data using AI productivity tools, and establish accountability structures supporting future multi-site leadership.

Leads AI engineering teams building and scaling production-grade agentic AI applications, multi-agent systems, LLM orchestration, and intelligent workflows. Oversees Databricks on AWS platform operations, architecture, security, and optimization. Establishes engineering standards for Python development, testing, CI/CD, and DevOps/DataOps, while partnering with Product teams on execution. Manages engineering leaders and staff, drives hiring and mentorship, and shapes the organization’s AI technical direction.

Coordinates end-to-end media campaign execution, resolving delivery and performance issues across Sales, Traffic, Pricing, Finance, Marketing, and agency partners. Manages campaign logistics, creative requirements, reporting, billing reconciliations, and workflow improvements while using campaign data and AI tools to identify gaps and recommend solutions. Builds agency relationships and supports revenue objectives across TV advertising accounts.

Lead strategic sourcing for marketing categories, including agency, media, and creative services. Execute RFP, RFQ, and RFI events; negotiate and draft complex contracts; analyze spend; recommend suppliers to executives; partner with Legal, Finance, and business units; standardize sourcing processes; and apply AI-enabled procurement tools to improve efficiency, compliance, and cost optimization.

Leads the enterprise AI product portfolio, including a unified AI Core Platform with LLM gateways, retrieval systems, and agentic frameworks. Manages and mentors Product Managers while partnering with Data Science, Engineering, UX, Legal, and Governance teams. Establishes AI product methodologies, evaluates use cases, drives digital transformation, and governs ethical deployment, privacy, security, bias mitigation, and human oversight. Uses telemetry, SQL, and visualization tools to measure model performance, costs, and productivity.

Lead design and scale of Python-based UI/API/embedded automation frameworks with CI/CD integration for video/OTT testing. Build lab governance, deploy field-level network emulation, triage complex production defects, drive release readiness, adopt AI-driven testing and virtualization, and coordinate cross-functional stakeholders and vendors to optimize lab capacity and reliability.

Provide customer support for Boost Mobile by resolving billing, device, product, troubleshooting, and hardware inquiries. Promote wireless services, maintain knowledge of products and plans, resolve issues on the first call, analyze call trends, and recommend service improvements. The role is full-time, on-site, bilingual, and includes paid training, shift flexibility, and opportunities for advancement.

Provide back-to-back customer service and technical support calls for DISH TV customers. Resolve billing, programming, and troubleshooting issues, recommend additional products and services, and deliver solutions to a diverse consumer base. The role is full-time and on-site in Tulsa, includes paid training, and may require evening, weekend, and holiday shifts.

Leads the design, deployment, and maintenance of highly available AWS cloud infrastructure supporting 5G systems. Builds automated recovery, zero-touch provisioning, infrastructure-as-code, container orchestration, and CI/CD workflows. Establishes standards for monitoring, incident response, backups, and performance tuning while mentoring junior engineers. Integrates AI tools for predictive capacity planning, infrastructure monitoring, and automated incident triage.