ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
The Sr. Director of Product Management is responsible for leading a global team of entry level to experienced professionals focused on overseeing our integrated platforms and developing the department’s vision, strategy, and execution in alignment with the company’s goals. This role supports cross-functional teams and focuses on enhancing content across the assigned product line that increases the efficacy of product development across the organization.
Essential Duties & Responsibilities:
• Sets goals and objectives for team members for achievement of operational results
• Typically manages multiple teams that are led by experienced managers
• Influences others to accept practices and approaches
• Interacts with executive leadership and others concerning matters of significance to ConnectWise
• Owns short to mid-term strategy execution and operational direction of the Product Management team in alignment with the ConnectWise objectives
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic global team
• Coordinates cross-functional communication to align on initiatives and strategies to drive product roadmaps and innovative requirements that lead to business growth
• Directs and coaches team to scale and expand data and analytics platforms to support the company’s vision
• Develop functional specifications for assigned product features to include effective product and user interface design, rapid prototyping, product validation testing, and usability testing
• Gathers, validates, and evaluates product/market requirements through market and customer research, competition, and product research
• Leads the development, approval, training, and communication of new product changes and their associated customer, operational, system, and process impacts to the various internal organizations
• Builds, measures, and refines product requirements and user experience analysis process
• Delivers timely and high-quality product releases that solve our partners business problems
• Participates in Go-To-Market (GTM) messaging, positioning, and strategy
• Identifies, develops, and manages contractual, technical, and consulting relationships with strategic partners/customers and providers, including joint ventures and subsidiary relationships and projects
• Monitors and improves internal processes for efficiency and validity pre & post product launch/changes
• Develops and delivers materials to the appropriate marketing and sales organizations which convey the purpose and details of the product, definition of its user, benefits to the customer, customization capabilities, and competitive comparison
• Oversees product lifecycle management and software development lifecycle
• Interacts with customers and prospects to define market requirements, and translate these requirements into product requirements that the engineering team can deliver within specification, on time, and within budget
• Represents ConnectWise companies in key customer engagements, at analyst events, conferences and other venues
Knowledge, Skills, and/or Abilities Required:
• Exceptional leadership and customer service skills
• Ability to make decisions that have serious impact on the overall success or failure on their areas of accountability
• Willingness to work in a team environment
• Strong organizational skills to give the team direction
• Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events
• Ability to navigate ambiguity and work successfully with a global team
• Excellent communication skills, both written and verbal
• Strong presentation skills
• Ability to write and deliver training courses and materials
• High level of critical thinking and problem resolution skills
• Strong project management, time-management, analytical skills
• Ability to be pro-active with a sense of urgency
• Expert ability to read, understand and communicate technical documentation
• Highly motivated person with the ability to work in a fast-paced environment that is continually changing
Educational/Vocational/Previous Experience Recommendations:
• Bachelor’s degree in related field or equivalent business experience
• 10+ years of relevant experience
• 6+ years of relevant managerial experience
• Preferred: Experience with B2B software products, services in MSP industry, and product development
Working Conditions:
• Onsite/Hybrid/Remote depending on location
• 20-30% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
Skills Required
- Bachelor's degree in a related field or equivalent business experience
- 10+ years of relevant experience
- 6+ years of relevant managerial experience
- Exceptional leadership and customer service skills
- Strong organizational, communication, presentation, project management, time-management, and analytical skills
- Ability to read, understand, and communicate technical documentation
- Experience with B2B software products, services in the MSP industry, and product development
ConnectWise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ConnectWise and has not been reviewed or approved by ConnectWise.
-
Leave & Time Off Breadth — Time off is positioned as a standout part of the package, including “Flexible Time Off,” “Flex Friday’s,” and frequent references to an “Unlimited PTO” approach that is valued for flexibility.
-
Healthcare Strength — Core medical, dental, and vision coverage is consistently included, with additional items like life insurance and pre-tax accounts such as HSA contributions; some descriptions also indicate a possibility of fully covered employee medical premiums in certain cases.
-
Retirement Support — Retirement and longer-term financial benefits are present through a 401K/retirement plan and an employee stock purchase plan, which strengthens the overall rewards package beyond base salary.
ConnectWise Insights
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
