Sr. Director, Operational Workforce Planning & Org Transformation

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Role in Brief

As the Sr. Director of Operational Workforce Planning & Org Transformation, you will be the architect of our future-state operating models. This is not a role for a traditional headcount manager; rather, it is a position designed for an operator who views a global organization as a complex, interconnected system. You will lead a multidisciplinary team (Capacity Planning, Location Strategy, and Redeployment) to ensure our workforce is structured for maximum agility, cost-efficiency, and AI-readiness. You will focus on the "How" and "Where" of our global work—defining the macro-level blueprints that Business Units then execute against.

Key Responsibilities

• Enterprise Architecture: Own the "Structural Health" of the company, setting the global standards for spans, layers (8x9), and role density to eliminate shadow orgs and role sprawl.

• Value Chain Mapping: Conduct end-to-end mapping across major functions to identify cross-functional alignment opportunities and ensure the right roles are in the right places.

• Macro Capacity & Headcount Strategy: Own the enterprise-wide workforce planning cycle (annual + quarterly). Instead of managing BU-specific spreadsheets, you will set the top-down constraints for capacity, budget, and headcount that keep the enterprise balanced.

• Location & Geo Strategy: Define the global hub-and-spoke strategy, optimizing for labor economics, talent supply, and geopolitical risk.

• Workforce Segmentation: Establish the framework for "Critical vs. Commodity" roles, determining our long-term build/buy/borrow/bot strategy.

• Redeployment Governance: Oversee the framework for talent mobility and rebalancing, ensuring we can shift capacity dynamically as business priorities evolve.

Skills & Qualifications

• Systems Thinking: The ability to see the "Big Picture" and understand how a change in location strategy impacts capacity planning and org health.

• Strategic Foresight: Experience translating business strategy (e.g., a pivot to AI-first) into a future-state organizational architecture.

• Financial & Analytical Acumen: Deep comfort with ROI logic, cost-to-serve models, and workforce analytics (Workforce Blueprint, Workday Adaptive Planning, OrgVue, etc.).

• Executive Influence: The ability to challenge the C-suite on structural inefficiency and build compelling business cases for radical change.

• Experience: 12+ years in Workforce Planning, Org Design, or Management Consulting, with a proven track record of leading enterprise-wide transformations.

Your Team

You will oversee a specialized group of leads including:

• Capacity Planning Leads: Managing the enterprise modeling and 4R framework.

• Location & Geo Lead: Driving hub strategy and labor market intelligence.

• Enterprise Org Redesign Lead: Executing on structural health and simplification.

• Redeployment Specialists: Scaling talent rebalancing and AI-enabled matching.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $181,700 - $304,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.