Sr Director, LXS

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The LXS Sr. Director is responsible for the conceptualization, development, and timely delivery of high-impact learning solutions to support business goals and initiatives. This resource will provide thought leadership in the application of learning experience design strategies, particularly in the areas of learning needs analysis, curriculum design, and courseware development for our clients. To be able to provide several clients with training solutions that best meets their needs.

SPECIFIC RESPONSIBILITIES

The LX Senior Director will:

• Provide overall direction to the following workstreams to deliver innovative, and tech-based learning solutions:

  • Learning Experience Design - Design and implement learning programs that will boost new hires’ speed to proficiency, address performance gaps in production, and promote a culture of safety. Design skills assessments that enable readiness for all new hires.
     

  • New Media and Courseware Development - Utilization of various graphics, video, and course authoring software to develop meaningful, relevant, and authentic learning experiences. Development of advanced instructional media which includes but not limited to: guided tool simulations, interactive lessons and assessments, motion graphics instructional videos, and game-based courses.
     

  • Knowledge Management - Documentation and maintenance of processes and content in the Knowledge Management Tool.

• Evaluate learning interventions created using Kirkpatrick’s levels of evaluation, most importantly, impact to performance; present results and recommendations to senior leadership and key stakeholders

• Implement state of the art learning experiences through virtual, face-to-face, self-paced, instructor-led, or blended modes of delivery that drives results

• Hire, develop, evaluate, and retain key talent to ensure seamless execution of learning interventions

• Drive a culture of continuous self improvement and always striving for excellence through mentorship, and by setting and meeting goals

• Forecast resource needs and present recommendations to senior management

• Oversee department’s financial and administrative tasks, including employee onboarding to ensure accurate and  on-time execution.

• Collaborate with key functions within the organization to achieve training, operational, and financial goals:

  • Client stakeholders, including  program and training managers

  • Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches

  • Operations Management, Quality and PST to address performance gaps in production

  • Learning and Organizational Development (L&OD) for continuing education and skills enhancement
     

• Other support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates)
   

TECHNICAL SKILLS

• Technology literate; can easily work with new software (e.g., course authoring software such as Articulate Storyline, media development tools, Google Workspace Suite,, and other TaskUs or client applications)

• Understanding and application of learner-centered teaching strategies

• Understanding and application of e-learning development/interaction levels

• Working knowledge in creating static and motion graphics using Adobe Creative Cloud programs (Photoshop, Illustrator, After Effects, Premiere, Edge Animate, and so on)

• Working knowledge in developing instructional media with at least one e-learning authoring tool (Adobe Captivate and Articulate Storyline preferred)

• Solid grasp of visual design principles

• Experience in LMS administration
   

OTHER SKILLS

• Makes logical decisions through key facts, explores alternatives, and proposes quality solutions

• Communicates information and ideas clearly, and concisely, verbally and in writing

• Interacts with peers, management, and other departments in a professional manner

• Fosters a positive and productive work environment, with the ability to lead, build teams, and motivate staff

• Has strong organizational and interpersonal management skills

• Manages time effectively and efficiently  

LOCATION: US - Remote.

Salary range: 160,000 / Year.

Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits & Additional Compensation: * Variable Pay: This position is eligible for an annual performance bonus based on individual and company performance.

Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window: This position is expected to remain open until 8/7/2026. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.