We are seeking a visionary Senior Director with a strong product mindset to lead Dynatrace’s global Customer Education function.
In this strategic leadership role, you will transform how customers learn, adopt, and scale Dynatrace across complex enterprise environments. You will define and execute an AI-driven education and enablement strategy that accelerates customer value, drives platform adoption, and contributes directly to retention and growth. Partnering closely with cross-functional leaders, you will deliver scalable, high-impact learning experiences that enable customers to achieve measurable business outcomes.
Key Responsibilities
- Define and execute a global Customer Education and Enterprise Enablement strategy aligned with business growth objectives
- Build and scale enterprise adoption programs and repeatable enablement frameworks for complex customers
- Lead AI-driven learning innovation, delivering personalized, data-informed education experiences at scale
- Oversee Dynatrace University, including digital learning, instructor-led training, certifications, and role-based learning journeys
- Partner cross-functionally with Customer Success, Product, GTM, and Services to embed enablement across the customer lifecycle
- Establish and track KPIs that connect education to adoption, consumption, retention, and expansion
- Lead and develop a high-performing global team while influencing senior stakeholders and driving innovation
Required Experience:
- 12+ years of experience in customer education, enablement, or post-sales strategy within enterprise SaaS or technology
- 6+ years of experience leading global, cross-functional teams
Preferred Experience:
- Proven track record of driving enterprise adoption and measurable customer outcomes
- Deep experience working with large, complex enterprise customers
- Expertise in digital learning, enablement strategy, and customer adoption models
- Experience leveraging data, analytics, or AI to improve learning or adoption outcomes
- Strong executive presence with the ability to influence senior stakeholders
- Experience in observability, cloud platforms, or enterprise software
- Experience building certification programs or customer academies
- Familiarity with digital adoption platforms and modern learning technologies
- Experience integrating product usage data into learning and enablement strategies
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
- A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
- Attractive compensation packages and stock purchase options with numerous benefits and advantages.
DOE, salary $275K-$290K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.
Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.
Skills Required
- 12+ years in customer education, enablement, or post-sales strategy within enterprise SaaS or technology
- 6+ years leading global, cross-functional teams
- Proven track record of driving enterprise adoption and measurable customer outcomes
- Deep experience working with large, complex enterprise customers
- Expertise in digital learning, enablement strategy, and customer adoption models
- Experience leveraging data, analytics, or AI to improve learning or adoption outcomes
- Experience in observability, cloud platforms, or enterprise software
- Experience building certification programs or customer academies
- Familiarity with digital adoption platforms and modern learning technologies
- Experience integrating product usage data into learning and enablement strategies
- Strong executive presence with ability to influence senior stakeholders
What the Team is Saying
Dynatrace Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off, parental leave, volunteer time off, and quarterly company‑wide Wellness Days are highlighted, with some U.S. materials describing an unlimited PTO model. These programs underscore meaningful opportunities to unplug and balance time away from work.
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Retirement Support — U.S. offerings include a 401(k) plan with a documented company match and, for eligible employees, a non‑qualified deferred compensation plan. This combination signals structured support for tax‑advantaged saving beyond the basics.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is maintained under the 2019 program, and job postings reference equity and bonus components as part of total rewards. Shares are reserved for issuance, indicating access to ownership in eligible countries.
Dynatrace Insights
What We Do
Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.
Why Work With Us
In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture, fueled by curiosity, openness, and authenticity, drives our pursuit of innovation and excellence in crafting the Dynatrace platform.
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Dynatrace Teams
Dynatrace Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
