LOCATION: Charlotte, NC
JOB SUMMARY: Responsible for both divisional and national product deployments. Supports server software installations performed by development, test, and deployment teams. Perform production support tasks including troubleshooting of system and data issues for both divisional and national systems. This role will be in direct contact with the Production Engineering support team and be the first line of contact for production issues. Actively and consistently supports all efforts to simplify and enhance the customer experience. Works with developers, testers, and deployment teams to create software deployment plans. Writes and updates automated scripts for installation of server software products. Configures necessary hardware or virtual machines and operating environments as needed. Works with developers and hardware teams to update infrastructure and OS for applications. Performs production installations and upgrades of server software products. Works with developers and infrastructure teams to install or upgrade third party software. Monitors a system's performance, and reliability as well as the daily data processing. Being a competent problem solver who can identify and resolve complex issues as part of a team. Mentors less experienced engineers. Participates in project-related stand-up meetings. Reviews and provides feedback for all external facing user documentation, including on-line help.
EDUCATION / REQUIREMENTS: Bachelor's Degree in Information Technology, Computer Science, Electronics Engineering, Computer Information Systems, or related. 5 years of experience utilizing Python, Ruby, or Groovy for dynamic scripting to automate alerting and monitoring within platforms. 5 years of experience with Linux or other Unix system to maintain operating system of platforms. 3 years of experience deploying software such as Pexpect, Chef, Puppet, or Ansible related to upgrades, patching, and security releases within platforms. *A hybrid (in office and remote) work arrangement is available.
ESW335 2025-62782 2025
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
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The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
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At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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