Meet the Team
Isovalent, now part of Cisco, was founded by the creators of Cilium and eBPF, and builds open-source software and enterprise solutions for the networking, security, and observability needs of modern infrastructure.
The Customer Success Architect team is a distributed group of domain experts in data-center networking, segmentation, and security. CSAs turns a customer's investment in Cisco Hypershield and the Cisco Nexus N9300 Series Smart Switches into a deployed, fully adopted part of their data center, leading the journey from onboarding through expansion and guiding customers across the NetOps and NetSecOps boundary the Smart Switch creates, where NX-OS handles the network fabric and Hypershield governs the security policy implemented on the switch.
CSAs are trusted advisors who bring deep networking and segmentation expertise to ensure customers run reliable production workloads. As collaborators and problem solvers, they readily coordinate across engineering, support, partners, product, and marketing to bring the best of Cisco and Isovalent to the customer. They are also strong coaches, able to distill new concepts and present solutions and their tradeoffs clearly. Above all, Customer Success Architects are outstanding teammates.
Your Impact- Lead the onboarding and adoption journey for assigned accounts, taking customers from initial deployment of the N9300 Smart Switches and Hypershield through to confident, expanding production use
- Guide customers through the Hypershield on-premises controller deployment, orchestrating a process the customer's own team delivers across their virtualization environment and the on-premises control plane
- Drive value realization by helping customers stand up real use cases: top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect
- Build deep technical relationships with key customer collaborators across both NetOps and NetSecOps, and serve as their trusted advisor
- Run workshops and enablement sessions on new and existing capabilities to deepen customer understanding and accelerate adoption
- Identify and clear adoption blockers, collaborating with engineering and support teams to call out and resolve customer issues
- Develop the reusable assets that scale customer success: workshops, training material, reference architectures, and product documentation that help customers deploy accurately and run reliably in production
- Demonstrated depth in Cisco Nexus / NX-OS in production (L3 routing, VRFs, fabric operations); equivalent depth on another major vendor accepted
- Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, leading the technical relationship and outcomes
- Track record onboarding and deploying solutions into customer production, including guiding a clients team through the work
- Knowledge of enterprise virtualization and VM/appliance deployment, able to guide and fix a hypervisor-based install; vSphere/vCenter preferred (current deployment target)
- Strong Linux command-line skills, including config-file editing and production fix
- VXLAN EVPN fabric knowledge and the Smart Switch's roles within it (leaf, border gateway, DCI), enough to advise a customer's network team
- Network segmentation and firewall policy design (zone-based or micro segmentation), and the tradeoffs vs. traditional NGFWs
- Familiarity with the NetOps/NetSecOps operating split in data-center security
- Operational Kubernetes and Helm: deploy charts, read pod/node status and logs, fix a failed rollout
- Guiding customers through sophisticated multi-component on-premises deployments they implement themselves
- One major cloud provider (AWS, Azure, or GCP)
- NX-OS automation and APIs (NX-API, NETCONF/RESTCONF, gNMI, Ansible); Nexus Dashboard a plus
- Recommendations grounded in technical and business needs, communicated to mixed audiences
- CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert (a plus)
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Demonstrated depth in Cisco Nexus / NX-OS in production (L3 routing, VRFs, fabric operations); equivalent depth on another major vendor accepted
- Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, leading technical relationships and outcomes
- Track record onboarding and deploying solutions into customer production, including guiding a client's team through the work
- Knowledge of enterprise virtualization and VM/appliance deployment; able to guide and fix hypervisor-based installs
- vSphere / vCenter (current deployment target)
- Strong Linux command-line skills, including config-file editing and production fix
- VXLAN EVPN fabric knowledge and Smart Switch roles (leaf, border gateway, DCI)
- Network segmentation and firewall policy design (zone-based or micro-segmentation)
- Familiarity with NetOps/NetSecOps operating split in data-center security
- Operational Kubernetes and Helm: deploy charts, read pod/node status and logs, fix failed rollouts
- Experience guiding customers through sophisticated multi-component on-premises deployments they implement themselves
- One major cloud provider (AWS, Azure, or GCP)
- NX-OS automation and APIs (NX-API, NETCONF/RESTCONF, gNMI, Ansible); Nexus Dashboard a plus
- Recommendations grounded in technical and business needs, communicated to mixed audiences
- Relevant certifications (CCNP Data Center/Enterprise, DevNet Professional, CCIE, DevNet Expert)
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage, mental health support via an EAP, and access to on-site or virtual health centers indicate robust healthcare offerings. Wellness programs, fitness resources, and specialized services further reinforce coverage depth.
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Leave & Time Off Breadth — Generous PTO, a global minimum for paid parental leave, and unique programs like company-wide recharge days and paid volunteer time expand time-away options. Additional offerings such as Critical Time Off and adoption assistance add flexibility for life events.
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Equity Value & Accessibility — Restricted stock units and a discounted employee stock purchase plan are meaningful elements of total compensation. The prominence of equity can materially augment overall pay packages alongside salary and bonuses.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
