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What We'll Bring:
As a Senior Customer Engagement Consultant, you are an integral part of the Customer Engagement Team delivering critical services to our customers. You own the operational relationship with high level premium and strategic clients and position yourself as a trusted advisor to their teams. You will lead customer engagements across a range of industries and types of projects such as onboarding, training, strategic operation reviews, operational support, fraud analyses and consulting activities. You proactively lead engagements to provide best in class insights and deliverables. You provide subject matter and industry expertise across our fraud and identity platforms and services and are a resource to customers to identify creative and efficient solutions to their objectives.What You'll Bring:
- Engagement Management: Serve as a trusted advisor to premium clients, guiding them through onboarding, training and strategic operational reviews. Develop fraud risk maturity models and ensure optimal adoption of TU’s Fraud solutions
- Operational Support: Provide operational support for the clients under your management to give customers a single point of contact for all issues related to our platforms and solutions
- Delivery Management: Apply demonstrated proficiency to understand business and technical requirements to plan and manage all phases of solution delivery
- Fraud Subject Matter Expertise: Provide specialized expertise for all operational related initiatives for the Global Fraud Solutions group
- Problem Solving mindset: Identify the most critical aspects of the problem, and guide business-focused solutions and recommendations that drive customer value.
- Advocacy: Represent the voice of the customer to shape product roadmaps and drive innovation in fraud prevention
- Growth Orientation: Identify opportunities for solution expansion and collaborate with sales to support renewals and proof-of-concept initiatives
- Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers.
- Team Player: Effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations.
Impact You'll Make:
What You'll Bring:
- Bachelor’s degree in business, finance or computer science or the equivalent plus 5+ years consultancy, fraud prevention solution experience
- Proven ability to identify fraud risks and digital identity challenges, consult with customers to provide insights and develop solutions to address these areas
- Strong customer-service orientation and relationship-building skills
- Ability to thrive in a fast-paced environment balancing strategic thinking with execution with limited resources
- Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges
- Advanced skills with MS Word, Excel, and PowerPoint
- Fluency in Spanish or Portuguese (Preferred)
TransUnion Job Title
Sr Consultant, Customer ExperienceWhat the Team is Saying
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What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Employees engage in a combination of remote and on-site work.
