The Role
Processes and manages customer orders through the full lifecycle using SAP and Salesforce. Validates order details, monitors status, expedites critical orders, resolves exceptions, and communicates delivery updates. Coordinates with Sales, Supply Chain, Logistics, Finance, and Support teams to ensure fulfillment and SLA adherence. Generates reports, maintains accurate records, and supports process improvement while managing competing priorities.
Summary Generated by Built In
Responsibilities
Key Responsibilities
- Process, validate, and manage customer orders through the complete order lifecycle.
- Ensure accurate order entry, modifications, and updates in SAP and SFDC systems.
- Monitor order status, expedite critical orders, and ensure SLA adherence.
- Communicate effectively with customers and internal stakeholders regarding order progress and delivery commitments.
- Review and verify pricing, product details, quantities, shipping information, and contractual requirements.
- Investigate and resolve order-related issues, exceptions, and escalations in a timely manner.
- Coordinate with Sales, Supply Chain, Logistics, Finance, and Customer Support teams to ensure smooth order fulfillment.
- Maintain accurate documentation, records, and system updates in compliance with company policies.
- Generate and analyze reports to identify order trends, backlog, process gaps, and improvement opportunities.
- Support continuous process improvement initiatives and operational excellence activities.
- Prioritize workload effectively in a fast-paced environment while meeting quality and productivity standards.
Required Skills & Qualifications
- Experience in Order Management, Customer Service, Sales Operations, or a related field.
- Working knowledge of ERP/CRM platforms such as SAP, SAP HANA, and Salesforce (SFDC).
- Strong Microsoft Office skills, particularly Excel (Pivot Tables, XLOOKUP/VLOOKUP, reporting).
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and decision-making abilities.
- High attention to detail and accuracy.
- Ability to manage multiple priorities and meet deadlines.
- Experience working with global teams and customers is preferred.
Key Competencies
- Customer Focus
- Ownership & Accountability
- Attention to Detail
- Collaboration & Teamwork
- Adaptability & Resilience
- Continuous Learning Mindset
- Results Orientation
Preferred Experience
- 1 to 5+ years of experience in Order Management, Customer Operations, or Supply Chain Operations.
- Experience supporting North America or global customers in a night-shift environment.
Skills Required
- Experience in order management, customer service, sales operations, or a related field
- Working knowledge of ERP and CRM platforms such as SAP, SAP HANA, and Salesforce
- Strong Microsoft Office skills, particularly Excel, including Pivot Tables, XLOOKUP or VLOOKUP, and reporting
- Excellent verbal and written communication skills
- Strong analytical, problem-solving, and decision-making abilities
- High attention to detail and accuracy
- Ability to manage multiple priorities and meet deadlines
- Experience working with global teams and customers
- One to five or more years of experience in order management, customer operations, or supply chain operations
- Experience supporting North American or global customers in a night-shift environment
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The Company
