The Role
Serve as primary contact for an account portfolio, handle inbound order inquiries, process and expedite orders, returns, invoicing, coordinate cross-functional resolution, and improve customer care processes.
Summary Generated by Built In
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Responsibilities- End to end Order processing / order management
- Processing Returns
- Customer Invoicing
- Advocate of creating a memorable customer experience
YOU MUST HAVE
- Bachelor's degree / equivalent, or High school diploma with significant relevant experience (3 years).
- Advance English (B2 minimum)
WE VALUE
- • Attention to detail • A knowledge of principles and best practices in (customer service)
- Good team and communication skills
- An ability to take initiative and work with limited direction
- An ability to learn quickly, self-learner • Experience with SAP, Customer Portals, , Excel, integrated reporting systems
#LI-Hybrid
About UsHoneywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.Skills Required
- Bachelor's degree or equivalent, or High school diploma with significant relevant experience (3 years)
- Advanced English (B2 minimum)
- Attention to detail
- Knowledge of customer service principles and best practices
- Good team and communication skills
- Ability to take initiative and work with limited direction
- Ability to learn quickly / self-learner
- Experience with SAP, Customer Portals, Excel, integrated reporting systems
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The Company
