Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Responsibilities- End to end Order processing / order management
- Processing Returns
- Customer Invoicing
- Advocate of creating a memorable customer experience
YOU MUST HAVE
- Bachelor's degree / equivalent, or High school diploma with significant relevant experience (3 years).
- Advance English (B2 minimum)
WE VALUE
- • Attention to detail • A knowledge of principles and best practices in (customer service)
- Good team and communication skills
- An ability to take initiative and work with limited direction
- An ability to learn quickly, self-learner • Experience with SAP, Customer Portals, , Excel, integrated reporting systems
#LI-Hybrid
About UsHoneywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.Skills Required
- Bachelor's degree or equivalent, or High School diploma with 3 years relevant experience
- Advanced English (B2 minimum)
- Attention to detail
- Knowledge of customer service principles and best practices
- Good team and communication skills
- Ability to take initiative and work with limited direction
- Ability to learn quickly; self-learner
- Experience with SAP, customer portals, Excel, and integrated reporting systems
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
-
Retirement Support — Retirement plans feature a notably strong company 401(k) match with vesting after three years, enhancing long-term savings security. Additional tax-advantaged accounts and company contributions for eligible earners further strengthen financial preparedness.
-
Leave & Time Off Breadth — Time off policies include flexible or unlimited vacation for many salaried roles and a broad observed-holiday schedule, providing manager-approved flexibility. This structure supports rest and work-life balance across varied needs.
-
Parental & Family Support — Parental leave offers paid time for birth, adoption, or foster care that can be taken consecutively or intermittently. The design enables practical flexibility in how family leave is used.
Honeywell Insights
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
