The Role
The Sr. Coordinator, Order Management oversees daily order management, resolves issues, supports process improvements, and collaborates with cross-functional teams to ensure efficient order fulfillment and compliance.
Summary Generated by Built In
At Promethean...
We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments.
Our company is rooted in our values, igniting a culture that fosters collaboration and innovation, as well as promoting an inclusive environment. As a global leader in edtech, we are also passionate about four key areas where we can make a difference: growing access to technology for underserved communities, encouraging our employees to take an active role in improving our world, promoting diversity and inclusion, and reducing our carbon footprint. Discover more about our corporate social responsibility initiatives.
As a member of #TeamPromethean, you'll have the opportunity to change lives with technology and directly impact education and the workplace for countless people every day. If you're passionate about education, collaboration, and making a positive global impact, we want to hear from you. Join us on our mission to transform the world, one student, one teacher, and one community at a time.
We are looking for an experienced Order Management professional who understands the US order processing environment and has hands-on experience supporting customers, partners, and operations in the United States market.
We are specifically looking for candidates with operational Order Management experience, including working with CRM/ERP systems, managing complex orders, coordinating with internal teams, and supporting the full order lifecycle for the US region.
The role is based in Poland but requires working Eastern Standard Time (EST) hours.
Base Range: zł81,200 -zł111,650
Responsibilities:
- Coordinate the processing of orders, ensuring accuracy, timeliness, and compliance with company, partner, and regional requirements.
- Support the resolution of order issues, discrepancies, or exceptions, escalating complex issues as needed to ensure timely resolution.
- Provide operational advice and support to Specialists, to ensure consistency in processes and adherence to best practices.
- Monitor order quality and data integrity, and identify gaps, risks, or process inefficiencies and share observations with management to support continues improvement.
- Collaborate closely with Sales, Operations, Logistics, Finance, and IT to resolve cross-functional issues, confirm order requirements, and maintain alignment between CRM and ERP systems (e.g., Salesforce and LN).
- Provide feedback and support process improvement initiatives to enhance efficiency and accuracy.
- Builds relationships with internal and external stakeholders to provide timely updates on order status, delays, or resolution of escalations.
- Ensure smooth team operations during peak periods or staff absence, providing support and operational continuity in collaboration with the Order Management Manager
Requirements:
- A customer-focused professional with a commitment to accuracy, exceptional attention to detail, and driving continuous improvement
- Minimum of 3 years’ experience in Customer Service, Order Management, or a related Order Fulfilment role
- organizational skills, and the ability to manage multiple priorities in a fast-paced, cross-functional environment.
- Hands-on experience using Salesforce (CRM) for order processing, reporting, and customer account management.
- Working knowledge of ERP systems and the ability to maintain accurate order data across platforms.
- Proficiency with Microsoft Office Suite, particularly Excel, with the ability to analyse data, prepare reports, and support process improvements.
- Strong interpersonal, verbal, and written communication skills, with the ability to collaborate effectively across teams and regions.
- Demonstrated problem-solving and decision-making ability.
- This role must work Eastern Standard Time hours.
Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.
Our benefits include:
MultiSport Card
Private Medical Insurance with Dental/Vision Coverage
Parental Leave Program
In addition to paid annual leave plus public holidays, Promethean offers the following paid leave:
· Birthday day off
· Multicultural day off
· Two Volunteering Days
Well-Being Programs (For example, company-wide health challenges)
Reward and Recognition Program
Fruity Tuesdays
And more!
Promethean is honored to be an equal opportunity workplace. We realize that by creating teams rich in diverse thoughts and experiences, our people, company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation or gender identity), age, marital status, disability, military or veteran status; or any other protected classifications or characteristics under applicable local laws. In addition, Promethean values privacy and the protection of personal information.
For information regarding personal information we collect and our use of such data please see our privacy policy: https://bit.ly/2I83hwP
Please contact [email protected] if you have an accessibility request at any point during the hiring process.
#Promethean #EdTechJobs
Skills Required
- Minimum of 3 years' experience in Customer Service, Order Management, or related role
- Hands-on experience using Salesforce for order processing
- Working knowledge of ERP systems
- Proficiency with Microsoft Office Suite, particularly Excel
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The Company
What We Do
For over 20 years, learning has been, and always will be what fuels Promethean's passions. It represents the highest order contribution that we can make to improving the societies in which we live. We believe that the purpose of technology is not simply about automating the teaching and learning process, but to inspire and empower every student.
