Company Summary
Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
Primary Function:
At Zoro, we desire to have every product for every business need. Sr. Category Managers are key contributors to our growth in both sales and category expansion, taking on the scope of and complexity of managing large and/or highly complex categories (sometimes multiple) and their respective supplier relationships The Category Management team is responsible for defining strategies for our key categories and then finding and managing supplier relationships that allow us to add products and drive growth in those categories.
Beyond individual category management, this role carries a broader strategic impact by leading strategic and operational initiatives on behalf of the entire Category Management team to drive scalable results.
A Sr. Category Manager’s success will be defined by unlocking the future portfolio with identification and development of new supplier relationships as well as accelerating the sales of the existing portfolio of products, and delivering executive business reviews for strategic partners..
Furthermore, the Sr. Category Manager acts as a people leader, expected to effectively lead and coach team members to contribute to overall talent development. We expect our Sr. Category Managers to be thought leaders, able to think big and create a scalable vision, and be able to solve problems unique to their categories. The Sr. Category Manager is a hands-on general manager of their product lines, requiring strong internal influence skills to build relationships and understand the inner workings of our business. . Being an e-commerce company, we have vast amounts of data in which you’ll need to be able to digest and turn into actionable plans to manage your business. A successful candidate is an effective communicator, is highly influential, can think big, demonstrates a bias for action and strong business acumen, and leads with curiosity.
Duties and Responsibilities:
- Understand vertical market segments and demonstrate solid analytical skills to be able to mine data, understand the drivers of your business, and create category strategies
- Prospect, sell, and negotiate contracts with suppliers to achieve a fast launch to market with the highest level of success while managing within operational capabilities and profitability
- Deliver executive business reviews for strategic suppliers that define, among other things, supplier performance, product line expansion roadmaps, supplier capabilities, and/or challenges
- Understand the Zoro customer and connect products to customer needs, including understanding new product trends and technologies and differences among brands
- Effectively lead team members and coach team member(s) to contribute to talent development
- Collaborate with cross-functional partners to gain buy-in and drive support for key category initiatives and growth levers
- Lead strategic and operational initiatives on behalf of the Category Management team to drive scalable results
- Own, manage, and proactively negotiate ongoing supplier cost updates to mitigate price increases and protect category profitability
Qualifications:
- Bachelor’s degree required, MBA or equivalent preferred
- 10+ years of proven experience in a related field
- Experience in distribution, online marketplaces, wholesale, e-commerce preferred
- Expertise in negotiating contracts and establishing new supplier relationships required
- Strong critical thinking and presentation skills
- Strong business and financial acumen
- People leadership experience preferred
- Proficient in computer applications, including presentation development, data analysis, information communication, and online research
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
Skills Required
- Bachelor's degree
- MBA or equivalent
- 10+ years of proven experience in a related field
- Experience in distribution, online marketplaces, wholesale, or e-commerce
- Expertise in negotiating contracts and establishing new supplier relationships
- Strong critical thinking and presentation skills
- Strong business and financial acumen
- People leadership experience
- Proficient in computer applications, including presentation development, data analysis, information communication, and online research
What the Team is Saying
Zoro Compensation & Benefits Highlights
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Retirement Support — Employer 401(k) contributions are described as guaranteed regardless of employee contribution, with an additional performance-based component also outlined. This structure signals strong company-funded retirement support for a mid-size employer.
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Healthcare Strength — Medical, dental, and vision coverage begin on day one, alongside disability and supplemental life options. Early eligibility and breadth of coverage point to robust core healthcare.
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Parental & Family Support — Paid parental leave and adoption assistance are highlighted as part of the standard package. These offerings indicate meaningful support for growing families.
Zoro Insights
What We Do
Our e-commerce website has everything businesses and consumers need to make their business go, at prices that make sense. We have over 14 million products on our website (and counting) to help your business run that are shipped fast and often free. Throw in our award-winning workplace culture and you’ll find Zoro an amazing place to work and grow!
Why Work With Us
We've worked hard to foster a unique company culture built on transparency, collaboration, and innovation. We've also won a number of awards for our company culture along the way. Of course, it's not the awards that matter—it's the people. We pride ourselves on building a culture that allows our team members to bring their authentic selves to work!
Gallery
Zoro Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Zoro, we believe in balance—so we’ve made hybrid work a win-win! Team members are asked to work on-site in our office 2 days a week.
