Sr. Business Systems Analyst

The application window is expected to close on: October 30, 2026.

Please note that this posting may close earlier if the position is filled or a sufficient number of applications are received.

This is a remote opportunity eligible across any location in the United States.

We are building a Global SE Ops team to ensure our Sales Engineers are equipped with the tools, processes, and data analytics they need to help our customers maximize the value of their Splunk investment. Our team will collaborate with SE leadership to ensure the organization has a standard operating model for tracking customer activities, forecasting deal pipeline, surfacing customer insights, sharing best practices, and reporting on business results. We are looking for curious, innovative, and collaborative team members who are excited for the opportunity to build and continuously improve our SE operational practice.

• Align Splunk SE operations with Cisco’s go-to-market strategy, partnering across sales, finance, IT, and business functions.
• Design and improve upon activity tracking processes using AI, CRM platforms, and reporting systems to ensure the SE organization can quantify their impact to the business.
• Build and maintain forecasting models, pipeline visibility tools, risk signals, and performance insights analytics.
• Oversee and optimize run-the-business tools, systems, and processes to ensure accuracy, efficiency, scalability, and global user adoption.
• Gather requirements for operational enhancements, own the technical solution design, and partner with developers and the business to ensure the delivered product meets expectations and timelines.
• Accountable for driving consistency, reliability, and building trust in SE operational data and tools, including sponsoring data governance.

• Bachelor's degree with 7+ years of related experience, or Master's degree with 5+ years of related experience.
• Proven experience with Enterprise Sales Infrastructure, specifically Salesforce CRM.
• Hands-on experience with data management and Data Analytics solutions, including Tableau/BI and Snowflake.
• Proficiency in SQL and scripting for data extraction, transformation, and analysis.
• Demonstrated experience in Technical Solution Design and gathering requirements for operational enhancements.

• Experience developing AI agents to aid business operations and improve efficiency.
• Strong Project Management and organizational skills to drive complex initiatives to completion.
• Advanced data analysis skills with the capability of identifying data quality issues and correlating them with data policies, processes, and systems.
• Ability to navigate at all levels in the organization and interact effectively with audiences of varying skill sets and authority.
• Excellent problem-solving abilities with a focus on continuous improvement and scalability of business systems.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.