The Role
Lead pre-sales discovery, translate client needs into BRDs/SRS/user stories, map requirements to IT service offerings, prepare proposals/SoWs/estimations, enable sales with presentations and demos, coordinate cross-functional teams, perform market analysis, and hand off scope and documentation to delivery teams post-sale.
Summary Generated by Built In
Job Description: Business Analyst – Pre-Sales (IT Services)
Position: Business Analyst – Pre-Sales
Employment Type: Full-time
About the Role
We are seeking a proactive and analytical Pre-Sales Business Analyst to support our IT Services Sales Team. The ideal candidate will work closely with clients, understand their business needs, and help craft tailored service-based solutions. This role is crucial in bridging clients’ requirements with our technical and delivery capabilities.
Key Responsibilities:
Client Discovery & Requirement Analysis
- Conduct requirement-gathering meetings with prospective clients.
- Understand business objectives, technical needs, and project goals.
- Translate discussions into structured documents (BRD, SRS, user stories, workflows).
Solution Mapping for IT Services
- Analyse client needs and maps them to relevant service offerings (development, QA, cloud, support, staffing, etc.).
- Engage with technical teams to design scalable, cost-effective, and service-oriented solutions.
- Create solution overviews, capability decks, and delivery approach documents.
Proposal & Documentation Support
- Prepare proposals, SoW, effort estimations, RFP/RFI responses, and capability presentations.
- Ensure all documents clearly reflect services, scope, timelines, and assumptions.
- Collaboration with sales and delivery leads to finalizing cost models and pricing.
Sales Enablement & Client Communication
- Support sales team with presentations, demos, and functional explanations.
- Participate in client calls to respond to queries and explain service strengths.
- Communicate value propositions and differentiate our service offerings.
Cross-Functional Coordination
- Work closely with delivery managers, architects, developers, and sales.
- Ensure alignment on service capability, timelines, risks, and delivery feasibility.
- Contribute to internal knowledge-sharing on new service offerings and processes.
Market & Competitor Analysis
- Research industry trends, best practices, and competitor service models.
- Provide insights to leadership to enhance or modify service offerings.
- Maintain awareness of emerging technologies and service opportunities.
Transition to Delivery
- Provide complete handover to project/delivery teams post-deal closure.
- Ensure scope, documentation, and expectations are transparent and aligned.
Required Skills & Qualifications:
- Bachelor's degree in business, IT, Engineering, or related field.
- 7+ years of experience as a Business Analyst or Pre-Sales Analyst in an IT services company.
- Strong understanding of IT services like software development, QA, DevOps, cloud, support, or staff augmentation.
- Excellent communication, presentation, and client-engagement skills.
- Experience preparing proposals, SoW, estimations, and functional documentation.
- Familiarity with tools like JIRA, Confluence, MS Office, Visio, Figma, or similar.
Good to Have:
- Experience working with global clients (US, UK, Australia).
- Knowledge of various engagement models (T&M, fixed cost, dedicated team).
- Understanding of Agile methodologies.
- Ability to create process diagrams, user flows, and wireframes.
Skills Required
- Bachelor's degree in business, IT, Engineering, or related field
- 7+ years of experience as a Business Analyst or Pre-Sales Analyst in an IT services company
- Strong understanding of IT services like software development, QA, DevOps, cloud, support, or staff augmentation
- Excellent communication, presentation, and client-engagement skills
- Experience preparing proposals, Statements of Work, estimations, and functional documentation
- Familiarity with tools like JIRA, Confluence, MS Office, Visio, Figma, or similar
- Experience working with global clients (US, UK, Australia)
- Knowledge of engagement models (T&M, fixed cost, dedicated team)
- Understanding of Agile methodologies
- Ability to create process diagrams, user flows, and wireframes
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The Company
What We Do
Chapter247 Infotech is a full-service software partner specialized in architecting, designing, and developing tech solutions by binding Web, IoT, AI, and Cloud technologies. They offer IT services focused on digital transformation, including custom software development and IT consulting.
