The Role
Supports mortgage servicing year-end and regulatory reporting through business analysis, process design, data validation, reconciliation, issue resolution, and compliance controls. Defines requirements, evaluates processes, performs cross-platform data analysis, investigates discrepancies, supports IRIS-compliant reporting, and partners with technology, compliance, operations, auditors, vendors, and leadership. The role requires advanced Excel skills, mortgage servicing knowledge, and independent judgment under regulatory deadlines.
Summary Generated by Built In
Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoWorking with business departments, drive process improvement and support complex mortgage servicing Year End and regulatory reporting activities through business analysis, process design, data validation, reconciliation, and issue resolution. Defines and documents business requirements, processes, procedures, controls, and reporting needs. Serves as a liaison/strategic partner between business operations, technology, compliance, vendors, and other stakeholders to identify risks, evaluate solutions, and support accurate and compliant regulatory reporting. Seasoned Analyst managing a wide range of complex and diverse projects with expertise in mortgage servicing operations, Year End reporting, regulatory reporting, and business analysis. Develops innovative and creative solutions, drives change, and exercises independent judgment in an evolving operational and technology environment.
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
HOW YOU’LL CONTRIBUTE
- Conducts business process evaluations to identify requirements, process gaps, reporting risks, and improvement opportunities.
- Support mortgage servicing Year End and regulatory reporting, including IRS Forms 1098 and 1099, statement reporting, corrections, reconciliations, and related compliance activities.
- Support the company’s design and buildout of IRIS compliant Year End reporting processing.
- Perform complex analysis and cross-platform reconciliation to validate reporting accuracy, completeness, and data integrity.
- Investigate reporting discrepancies and exceptions, perform root cause analysis, and recommend corrective actions.
- Define business requirements and participate in solution design, testing, implementation, and production validation.
- Evaluate system functionality and reporting processes against regulatory requirements and servicing practices.
- Develop and maintain business processes, procedures, controls, reconciliation methodologies, and audit-ready documentation.
- Partner with Technology, Compliance, Operations, Internal Aduit, vendors, and leadership to resolve complex reporting issues.
- Considers the business implications of workflow and processes to the current and evolving business environment.
- Create reports; research, analyze, and integrate data to identify trends, and risks. Escalate to management as needed.
- Other duties as assigned
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
- Typically requires BS degree or equivalent combination of education and experience
- Typically requires 4-8 years of directly related experience
- Mortgage servicing experience with direct exposure to Year End, IRS information reporting, or comparable regulated reporting processes strongly preferred.
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Strong analytical, reconciliation, and problem-solving skills
- Strong understanding of mortgage servicing operations and regulatory reporting
- Ability to analyze large and complex datasets and identify reporting discrepancies.
- Strong business analysis skills, including requirements development, process mapping, testing, and implementation support.
- Advanced Microsoft Excel skills, including pivot tables, lookups, complex formulas, and analytical modeling
- Strong written and oral communication skills with the ability to explain complex business, technical, regulatory concepts
- Ability to work independently, manage completing priorities, and exercise sound judgment under regulatory deadlines.
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Skills Required
- Bachelor’s degree or equivalent combination of education and experience
- 4–8 years of directly related experience
- Mortgage servicing experience with exposure to year-end reporting, IRS information reporting, or comparable regulated reporting processes
- Strong analytical, reconciliation, and problem-solving skills
- Strong understanding of mortgage servicing operations and regulatory reporting
- Ability to analyze large and complex datasets and identify reporting discrepancies
- Strong business analysis skills, including requirements development, process mapping, testing, and implementation support
- Advanced Microsoft Excel skills, including pivot tables, lookups, complex formulas, and analytical modeling
- Strong written and oral communication skills
- Ability to work independently, manage competing priorities, and exercise sound judgment under regulatory deadlines
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
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The Company
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
