Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Unlocking digital performance. Delivering measurable results.
Job Description
What we are looking for:
Our partner is a well-known international company. They are the choice to the majority of global leaders of process equipment and device manufacturing within the semiconductor industry. Consistently delivering innovation, best-in-class reliability and cost of ownership, with a solutions that are optimized for value within their applications.
Currently, they are opening their new service center in Bulgaria and we are looking for a motivated and eager-to-learn professional to join their team in the role of:
Sr. Associate F&A Customer Care with German and English
Responsabilities:
- Sales order & Claims creation
- Maintenance of customer portal
- Customer query handling related to TAT or amendments to orders
- Disputes / Issue resolution and RCA
- MIS reporting as needed
- Responsible for & Understands Order Management Process
Requirments:
- Level of English B1 and level of German B2
- Previous experience on a similar position (at least 2 years)
- A very high level of Customer Orientation
- Should have Analytical skills.
- Order management – Prior Order Booking experience in Oracle
- Ability to work fact-based with high agility, accuracy and attention to detail
- Ability to determine and resolve root cause issues
- An understanding of business processes and controls
- Able to follow processes and provide “Best in Class” service and support
- Ability to work empowered, transparent and to tight deadlines and manage own and department workload accordingly
- Ability to work as an individual but also with other team members with minimum supervision once training is completed
- Good working knowledge in MS Office applications: Word, Excel, & PPT
- Good interpersonal and communication skills both written and oral
What we offer:
- Long-term job security with permanent contract
- Additional health insurance and life insurance
- Food vouchers
- Regular shifts Mon-Fri
- Competitive salary + extra bonuses
- World-class on-the-job training
- Multisport card partially covered by the company
- You will become part of a recognized international market leader and can enrich your CV
- An ambitious corporate culture that encourages internal promotions and professional development
- Team building and social activities, volunteer participation, charity events and much more
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
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What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
