Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.
Sr. Assoc. Quality Analyst in this role get to:
- Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- Keep management updated: Relay important information in the form of timely and accurate reports.
- Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Our most successful candidate will have:
- Six months experience in process transformation
- Ability to work in MS Office
- Ability to work in a fast-paced environment
- Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player
- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Six months of experience in process transformation
- Ability to work in Microsoft Office
- Ability to work in a fast-paced environment
- Ability to develop trust and professional rapport with employees and team members
- Ability to work as a team player
- Strong analytical skills, including interpreting data, identifying trends, and suggesting improvements
- Strong verbal and written communication skills
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
