Our Opportunity:
At Chewy, we want all Chewtopians to feel safe, secure as they work, learn and grow as members of our Chewy team! Chewy is seeking a Sr. Asset Protection Manager to support the Chewy Fulfillment Core & Rx Network teams. This role will lead in the development and continuous improvement of the Asset Protection Program in partnership with Site Operations and EHS, including policy development, mitigation strategies, investigations, and security systems. In addition, they will provide direct oversight of Chewy Asset Protection compliance programs along with coordinating and participating in annual compliance audits. The successful candidate must demonstrate the ability to communicate, coordinate, recognize, and handle inventory control shrink, risk assessment, assets, physical security, and asset protection standard of operating procedures (SOP) on a multi-state, multi-region level. Must demonstrate the ability to build trust and confidence with the Operations Team and influence change through providing comprehensive risk assessments and loss prevention data analysis. This individual will also be responsible for collaborating with Learning and Legal teams to review loss prevention training and standard processes based on trends to ensure that all Chewy Asset Protection policies and processes remain compliant and current.
What you'll do:
- Support the development and management of the Asset Protection Program (strategy, policy, and procedures) for Chewy's Fulfillment Centers and Pharmacy.
- Partner with site leadership, human resources, and internal customers to ensure internal policies and procedures are developed, improved, and adhered to.
- Work with internal customers and Site leadership to develop physical security and loss-reduction strategies. Conduct ongoing risk assessments and outline corrective measures.
- Monitor and report statistical data relating to Chewy inventory comprehensive audits in compliance with Chewy and industry standards.
- Review and analyze activities and records to determine compliance with Chewy policies and SOPs.
- Support and monitor third-party security staffing standard work execution and findings.
- Initiate, conduct, and support confidential internal/external investigations involving company assets and Team Members.
- Assist with incident investigations; prepare investigation reports including recommendations on corrective and preventive actions; and monitor implementation.
- Ensure Fulfillment Centers and Pharmacy compliance with all laws and workplace standards.
- Participate as a member of the Fulfillment Management team in the planning, formulating, and implementing risk control strategies in line with the Fulfillment Centers' missions and goals.
- Advise Site Environmental Health and Safety team on matters related to Physical Security and Loss Prevention.
- Detect, resolve, and mitigate situations involving team member theft, abuse, or unsafe acts involving company assets, policies, or procedures.
- Ensure that all physical security systems are operational (i.e., alarms, CCTV, etc.).
- Assist with developing and conducting facility and compliance program audits and inspections.
What you'll need:
- Bachelor's degree in related field (criminal justice, loss prevention and asset protection) or equivalent work experience or military service.
- 8+ years of loss prevention, asset protection, or law enforcement experience.
- 3 -5 years of experience in a role supporting fulfillment, distribution centers, manufacturing plants, and multiple stores focused on progressive Asset Protection and Audit roles or equivalent combination of experience and education.
- Proficiency and experience with data visualization and reporting tools such as Microsoft Office, Tableau, Service Now, or Smartsheet.
- Strong communication, partnership, analysis, judgment, and customer focus skills.
- Working knowledge of Wicklander - Zulawski Interview/Investigation techniques.
- Ability to train and empower associates and delegate tasks and duties to staff in a fast-paced fulfillment center environment.
- Excellent written, verbal and negotiation skills to effectively communicate with a diverse workforce.
- Effective people management, project management and time management skills.
- Ability to effectively problem solve by analyzing situations and applying creative and timely solutions.
- Change Management - Adaptable to a fast-paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, and customer scheduling needs.
- Detail Oriented - Attention to detail, ability to focus on the task, adherence to Company policies and requirements while consistently delivering error-free results.
- Demonstrate the ability to work independently and efficiently under pressure while handling challenging demands and tight deadlines.
- Experience leading changes in multiple site environments and implementing asset protection policies and procedures.
- Required to live within a commutable distance from the Fulfillment Center
- Must be willing to travel up to 40%.
Does this sound like you? We would love for you to apply!
The base salary range for this role is $96,000 - $153,000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor’s degree in criminal justice, loss prevention, asset protection, a related field, or equivalent work experience or military service
- 8+ years of loss prevention, asset protection, or law enforcement experience
- 3–5 years supporting fulfillment centers, distribution centers, manufacturing plants, or multiple stores in progressive asset protection and audit roles, or equivalent experience and education
- Proficiency with Microsoft Office, Tableau, ServiceNow, or Smartsheet
- Working knowledge of Wicklander-Zulawski interview and investigation techniques
- Experience leading changes across multiple sites and implementing asset protection policies and procedures
- Ability to live within a commutable distance of the fulfillment center
- Willingness to travel up to 40%
- Strong communication, partnership, analytical, judgment, customer focus, written, verbal, and negotiation skills
- Ability to train, empower, and delegate to associates and staff in a fast-paced fulfillment center
- Effective people management, project management, and time management skills
- Ability to analyze situations, solve problems, and apply creative, timely solutions
- Adaptability to changing business conditions, work requirements, and customer scheduling needs
- Strong attention to detail and ability to work independently under pressure and meet tight deadlines
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
