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What We'll Bring:
The Sr App Engineer, Technical Ops & Support is a key role responsible for ensuring the reliability, availability, and performance of critical TransUnion applications. This individual will troubleshoot complex issues, implement solutions, and support system enhancements to meet business needs. The Senior Analyst will collaborate with cross-functional teams, including developers, business analysts, and end-users, to ensure seamless application performance and user satisfaction. The 8 month contract role will primarily focus on assisting with lower environment upgrades to core technologies.At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
What You'll Bring:
Core Requirements:
• Bachelor’s degree in Computer Science, Information Technology, or a related field OR equivalent experience.
• 3 – 5 years’ experience in a technical applications support role and/or system administration capacity
• Proficiency troubleshooting and resolving complex technical issues in enterprise applications.
• Experience with application monitoring tools, SQL, and scripting languages (e.g., Python, PowerShell).
• Ability to work under general supervision and actively manage multiple priorities.
• Technical Experience in the following areas:
o Linux / Unix Operating Systems
o Java, Springboot, JBoss
o Splunk
We’d Love to See:
• Credit Industry Experience is a plus
• Knowledge of cloud platforms (e.g., AWS, GCP) and DevOps practices is advantageous.
• Familiarity with ITIL processes and best practices
• Microsoft Sharepoint Experience
• Scripting or Programming experience (Bash, Python, Java, C++)
Impact You'll Make:
- Under general supervision, respond to requests for technical application assistance from customers and Tier I Support within TransUnion, including: technical application assistance, application errors, application configuration/setup, electronic transactions, systems status and downtime procedures for any of TransUnion products and systems.
- Communicate problem issues with other support members, IT groups and external vendors to troubleshoot system problems and resolve application issues. Utilize internal guidelines for effective call processing and escalation of reported problems to next level support representatives as needed.
- Implement designed solutions for proactive monitoring, alerting and reporting, using available tools and expertise.
- Provide after hours on-call coverage as required.
TransUnion Job Title
Sr Analyst, Applications SupportWhat the Team is Saying
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What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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