Sr Analyst Process Management

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description (heading) / Description du poste (titre)

The position will partner with the business units to simplify, redesign, and reengineer processes with clients as top of mind. In addition, the position is responsible for providing support to multiple projects of Client Engagement by reviewing requirements and test plans and performing adhoc User Acceptance Testing (UAT).

Preferred skills (heading) / Compétences particulières (titre)

• Proficient knowledge of insurance policies, procedures, business practices and workflows on policy servicing.

• Can generate a set of alternative options or interventions and assess their effectiveness to achieve end goal.

• Manage conflict of stakeholders and deliver an effective change management to support roll out of projects or business changes.

• Excellent collaboration and strong interpersonal skills 

• Able to receive feedback gracefully, and then act on it calmly. 

• Able to give clear and effective feedback to others is vital to keep the group process running effectively. 

• Able to recognize that there may be situations when you need to deal with difficult people or situations, or even resolve a conflict.

Qualifications (heading) / Compétences (titre)

• Graduate of any 4-year course

• At least three (5) years work experience in life insurance or minimum of three (3) years of experience in business process reengineering and improvement in insurance industry

• Excellent analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to work effectively in a team environment

• LSS Blackbelt certified

Responsibilities (heading) / Responsabilités (titre)

• Designs new processes or improves existing ones by performing DMAIC-based analysis to detect process gaps and resolve fail point points.

• Recommends process improvements or automation solutions to meet business needs and ensure responsiveness of service to the changing needs of the clients.

• Creates process and project documentations, process maps, RASCI documents, risk assessment, capacity review and cost benefit analysis.

• Participates in Client Engagement projects by reviewing the requirements, assessing the impact of changes on CE processes, and conducting adhoc User Acceptance Testing (UAT) to supplement the testing of business units.

• Participates in change management activities in launching projects, implementing process changes, and social engagements of the business units.

Job Category:

Customer Service / Operations

Posting End Date: