French Bilingual Analyst

Posted 5 Days Ago
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Taguig City, Metro Manila, National Capital Region
Hybrid
Entry level
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
The Role
The French Bilingual Analyst will manage HR inquiries with a strong focus on customer service, ensuring accurate processing of employee benefits and case management, while maintaining high-quality standards and confidentiality. This role includes preparing reports and monitoring task deadlines.
Summary Generated by Built In

Description
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.
The Role
As a part of GM's People Services you hold a focus on driving operational and tactical tasks. You are customer facing with specialized skills and subject matter expertise.
What You'll Do
• Deliver excellent customer experience in Human Resource Services query resolution aligned to People Services service centers' culture and aspirations • Focus on Employee Benefits processes with high attention to detail and 100% accuracy in all deliverables • Acts as a reliable, responsive point of contact for employees and stakeholders, while maintaining effective communications and follow-through • Responsible for query resolution by utilizing tools, desk procedures and any other reference material that may exist as a knowledge base • Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool • Responsible for monitoring tasks before due date to avoid delays in the process • Adheres to established regulations, processes, procedures, plans and systems • Prepares daily required reports to monitor priorities for the day • Maintain and update process documents/ desktop procedures • Ensures high-quality standards for all activities, initiatives, and tasks • Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management • Maintains confidentiality of department and employee information according to established practice • Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions • Responsible for query resolution by utilizing tools, desk procedures and any other reference material that may exist as a knowledge base • Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool • Responsible for monitoring tasks before due date to avoid delays in the process • Adheres to established regulations, processes, procedures, plans and systems • Prepares daily required reports to monitor priorities for the day • Maintain and update process documents/ desktop procedures • Ensures high-quality standards for all activities, initiatives, and tasks • Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management • Maintains confidentiality of department and employee information according to established practice • Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions
Additional Description
Your Skills & Abilities (Required Qualifications)
• English and French language fluency
• Experience taking in calls in a BPO/ RPO/ Shared Services set up is a plus
• Experience with customer support: customer interactions, addressing escalations
• Experience working in HR or Recruitment is a plus
• Good communication skills
• Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
• The role requires attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities
• Willingness working in fast-moving, dynamic working environment
• Ability to organize and prioritize workload
• Can manage stressful situations without affecting work and relationship with Lead/ Colleagues
• Amenable working on night shift
• Bachelor's Degree
What Will Give You A Competitive Edge (Preferred Qualifications)
• Performs Adhoc tasks as necessary
• Willingness to be cross trained to different departments
• Good quantitative and analytical skills
• Creative problem-solving skills
• Strong collaboration and teamwork skills
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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The Company
HQ: Detroit, MI
165,000 Employees
Hybrid Workplace
Year Founded: 1908

What We Do

At General Motors, our vision is to create a world with Zero Crashes, Zero Emissions, and Zero Congestion. We wholeheartedly embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.

Our industry and company are undergoing a once-in-a-lifetime technological transformation, which is reshaping our approach to technology and innovation. We are expanding our horizons through new technology platforms and driving innovations that deliver exceptional value to our customers.

Why Work With Us

At General Motors, our purpose is to pioneer the innovations that move and connect people to what matters. We’re driving the world forward, together. We’re building vehicle software alongside its hardware, hands-free driving that will lead to autonomy, and EVs that charge your home for an all-electric future.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Roles that are categorized as Hybrid mean that the successful candidate is expected to report onsite to the designated facility at least three times per week or other frequency as dictated by the business.

Typical time on-site: 3 days a week
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