Responsibilities
- Ensure that SLA commitments are met, including monitoring and reporting of the same
- Ensure that projects and activities are completed as per commitment
- Conduct regular network infrastructure review to assess gaps and recommends changes to support the present organizational needs
- Optimize performance and availability of all enterprise systems
- Responds to and addresses security incidents and IT security policy violations pertaining to the enterprise infrastructure level immediately.
- Responsible for ensuring to work with concerned teams in troubleshooting of technology problems.
- Ensures that proper troubleshooting techniques, protocols and tools are used in coming up with recommendations and solutions
- Ensures that technical recommendations are properly thought of/analyzed and based on hard facts.
- Provides regular updates on the troubleshooting to the team, management and client.
- Ensures that incident report and RCA is released within SLA post the troubleshooting work and liaise with concerned groups for the resolution
- Escalation point to EUSG team members
Qualifications
- Knowledge of TCPIP, LAN, WAN, Network Security and NMS is highly preferred
- Demonstrated knowledge of Cisco products & solutions
- Complete understanding and working experience in ITIL and information security compliant/oriented environment
- At least 2-3 years’ experience in installing/supporting/designing mixed LAN/WAN environment, switches, routers, firewalls and related devices
- Must have effective interpersonal and communications skills
- Strong organizational skills and attention to detail required
- Ability to work well under pressure, multi-task and meet demanding deadlines
- Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in Computer Engineering, Electronics & Communications Engineering, Computer Science.
- Analytical and team management skills are a must
- Should exhibit strong interpersonal and communication skills.
- Call Center / BPO / SI / Provider work experience is highly preferred.
Skills Required
- Knowledge of TCPIP, LAN, WAN, Network Security and NMS
- Knowledge of Cisco products & solutions
- Experience in ITIL and information security compliant environment
- 2-3 years' experience in installing/supporting/designing LAN/WAN environments
- Bachelor's/College Degree or Post Graduate Diploma/Master's in relevant fields
- Strong interpersonal and communications skills
- Strong organizational skills and attention to detail
- Ability to work well under pressure and meet deadlines
- Analytical and team management skills
- Call Center/BPO/SI/Provider work experience
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
-
Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
-
Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
-
Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
