Jobs at eClerx LLC

Manage travel desk operations including booking and coordinating domestic/international travel, handling travel queries and changes, advising clients on visa/immigration matters, maintaining compliance and documentation, conducting quality audits, and driving process improvements and KPI monitoring.

Lead design and implementation of AI, Generative AI, and analytics architectures. Translate business requirements into scalable solutions, optimize data pipelines, oversee API integrations, enforce security and governance, mentor engineering teams, run POCs, and produce technical documentation and solution blueprints.

The Associate Process Manager will lead Dynatrace integration with Oracle Integration Cloud, optimizing monitoring, and performance diagnostics across ecosystems while ensuring observability and operational excellence.

The Senior Analyst will manage service desk operations, handle incidents, coordinate teams for issue resolution, and maintain client response protocols.

The Senior Analyst (Email Developer) will develop responsive emailers and landing pages, ensuring compatibility across browsers and platforms, while collaborating with clients and maintaining communication about project status.

Lead and manage end-to-end KYC operations (KYC lifecycle, AML, due diligence, periodic refresh, remediation). Oversee a large team, handle client interactions, audit processes, implement improvements, escalate issues, analyze data, and maintain documentation and knowledge sharing to meet client and operational objectives.

Senior workforce analyst responsible for forecasting staffing needs, creating schedules, monitoring intraday performance, generating reports and KPIs, and recommending process improvements to optimize workforce utilization.

Lead and improve client-facing processes, drive operational efficiency, implement automation and data-driven improvements, collaborate with stakeholders to meet service benchmarks, and support talent development within the process team.

Manage KYC operations for investment banking clients, perform AML/due diligence reviews including UBO, source of funds, PEP and sanctions screening, remediate KYC issues, maintain process documentation, partner with client POCs, analyze data to identify risks and implement process improvements to prevent escalations.

Responsible for managing and developing APIs as part of the process team, ensuring smooth integration and functionality.

The Naehas Developer will configure content rules in Naehas software using JavaScript, manage workflows, collaborate with teams, and offer technical documentation.

The Process Manager oversees inbound contact center operations, leading teams, ensuring customer satisfaction, and driving efficiency and performance improvements.

Oversee and manage operational processes to ensure efficiency and effectiveness within the organization.

Handle inbound US customer chats to provide information, resolve issues, and drive sales through upselling and cross-selling. Log interactions in CRM, meet sales targets, and maintain product knowledge while working rotational shifts.

Manage end-to-end data pipelines from source systems into BigQuery and Power BI. Maintain weekly refreshes, troubleshoot loads and schema mismatches, enhance Power BI models and dashboards, translate business requirements into scalable ETL/BI solutions, and drive automation and process improvements.

Configure, maintain, and optimize Oracle PPM modules for IT project planning; define project templates, WBS, resource pools, and financial plans; integrate Oracle PPM with Jira and other tools; build reports and dashboards using OTBI/BI Publisher; collaborate with PMO and stakeholders, support UAT, enforce governance, and troubleshoot data sync and workflow issues.

The Power BI Developer will design, develop, and maintain data visualization solutions, collaborating on reporting requirements and ensuring data accuracy.

Lead and manage back-office investment banking operations, handling client escalations, overseeing a 50+ member team, driving quality, business continuity, transformation, audits, knowledge sharing, and delivering SLA/KPI performance and process improvements.

Handle inbound US customer calls to provide information, resolve issues, and aggressively upsell products and services. Log interactions in CRM, meet sales targets, and work rotational shifts while maintaining product knowledge and professionalism.

Create visually compelling, usable interfaces for web and mobile. Produce wireframes, prototypes, and high-fidelity mockups. Collaborate with UX, product, and engineering teams; ensure brand consistency. Present designs to stakeholders and mentor junior designers while supporting front-end implementation.