Jobs at eClerx LLC

The posting provides general information about eClerx and its focus on technology, data analytics, process management, automation, and client service. Specific responsibilities and qualifications for the Senior Analyst role are not included.

Lead enterprise transformation and intelligent automation initiatives using Lean Six Sigma, process reengineering, process mining, Agentic AI, RPA, and workflow tools. Identify and redesign inefficient processes, build AI and automation proofs of concept, develop transformation roadmaps and business cases, quantify ROI, and guide implementation. Partner with business and executive stakeholders, facilitate workshops, manage change adoption, and track productivity, cost savings, cycle-time reductions, and realized benefits.

Manages business processes and supports operational efficiency, process improvement, and service delivery. The description provides limited role-specific responsibilities or qualifications.

Leads collections strategy and operations across residential, commercial, and national portfolios in North America and APAC. Oversees KPI performance, debt recovery, outreach activities, compliance, stakeholder collaboration, automation, and process improvement. Drives improvements in DSO, accounts receivable reduction, cash collections, resolution rates, contact rates, quality, collection costs, and inbound and outbound engagement.

Conduct end-to-end UX research for e-commerce customer journeys, from early discovery through delivery. Partner with product, design, engineering, and stakeholders to identify research priorities, analyze user and analytics data, synthesize insights, facilitate ideation workshops, and provide recommendations that improve customer experiences and business outcomes.

Leads KYC and financial crime compliance transformation initiatives by translating regulatory and business requirements into process designs, user stories, and acceptance criteria. Partners with Compliance, Operations, Product, Technology, and AI teams to identify automation opportunities and design AI-enabled workflows. Facilitates workshops, defines future-state operating models, manages backlogs, and supports sprint planning, UAT, model validation, pilots, and implementation. Applies AI governance, human-in-the-loop controls, explainability, and risk management principles in regulated environments.

Designs and redesigns graphics, web assets, logos, illustrations, advertisements, mock-ups, infographics, and brochures for print and digital media. Plans design frameworks, applies visual and UX principles, ensures client guideline compliance, and manages delivery against service-level and quality standards. Collaborates with stakeholders, interfaces with clients, identifies improvement opportunities, and supports timely, high-quality deliverables.

Supports process management activities within eClerx’s technology, data analytics, and operational services environment. The description provides limited role-specific responsibilities, but the position likely focuses on improving business processes, efficiency, and service delivery.

The posting provides company and team information but does not specify the Senior Analyst role’s responsibilities, qualifications, technologies, compensation, travel, or work arrangement.

Senior Analyst role supporting the Everidge accounts payable program as an individual contributor. The position is based in Manila, works a US shift, and involves client interfacing. Specific duties, qualifications, educational requirements, and technology skills are not provided; applicants are directed to refer to the associated job description.

Entry-level analyst responsible for applying knowledge of eCommerce and data management while using Microsoft Office. Strong communication skills are required, with 0 to 1 year of experience expected.

Plans and delivers integrated media campaigns across Malaysia, combining out-of-home, digital, and third-party channels. Translates business objectives into audience, channel, budget, flighting, and measurement strategies; coordinates agencies, media partners, and internal stakeholders; monitors campaign performance; and provides optimization insights. The role also supports campaign execution across platforms such as Google Ads, Meta Ads Manager, TikTok Ads Manager, and programmatic buying systems.

Supports process management and operational improvement initiatives, helping optimize business operations, improve efficiency, and deliver client service results through technology, data analytics, and process management services.

Develop digital media plans for Philippines Deliveries growth, translating business goals into audience strategies, channel mixes, budgets, flighting, and measurement plans. Analyze campaign and business data to improve efficiency and ROI, prepare performance reviews, and coordinate recommendations with agencies, publishers, and internal stakeholders. Support integrated paid media planning across additional business verticals.

Manages commercial customer receivables, credit decisions, aging ledgers, collections, and cash flow improvement. The role reduces DSO and bad-debt risk through proactive outreach, overdue-payment follow-up, creditworthiness evaluation, account maintenance, dispute resolution, and escalation of delinquent accounts. It also maintains accurate collection records and coordinates with customers, sales, and billing teams to resolve payment barriers.

Supports B2B commercial customer onboarding and finance operations for North American accounts. Responsibilities likely include coordinating onboarding activities, managing billing and accounts receivable processes, handling order and commercial account information, and collaborating with internal stakeholders. The role requires strong financial operations knowledge, attention to detail, and communication skills while working a US shift from Alabang, Philippines.

Owns end-to-end delivery for mortgage-servicing programs, including SLA performance, vendor governance, client-bank relationships, workflow allocation, escalations, quality assurance, regulatory reporting coordination, and team, budget, and headcount planning. The role manages a 20-FTE delivery model and ensures non-performing loan files are routed appropriately under German regulatory requirements.

Leads mortgage servicing and modification processes for a bank engagement, owning SLAs, vendor governance, escalations, quality assurance, audit readiness, and client relationships. Coordinates workflow across a 20-person delivery team, manages budget and headcount planning, and routes non-performing files to licensed credit servicers in accordance with German regulatory requirements. Requires deep mortgage operations expertise, German and English fluency, and knowledge of MaRisk and KrZwMG governance.

Owns end-to-end program delivery for mortgage servicing and modification operations in Germany. Manages SLA performance, vendor governance, client-bank relationships, workflow allocation, escalations, quality assurance, audit readiness, regulatory reporting coordination, team coordination, budget, and headcount planning. The role requires deep mortgage operations expertise, German and English fluency, knowledge of MaRisk and KrZwMG requirements, and experience leading regulated financial-services delivery teams.

Handles customer inquiries and complaints across live and non-live channels, aiming for first-contact resolution and strong service standards. Manages appointments, CRM updates, quotes, and reactive work orders; troubleshoots issues and escalates when necessary. Identifies upsell opportunities, supports sales, and maintains customer relationships. The role requires customer service expertise, solution-selling experience, communication skills, Microsoft Office proficiency, and basic workplace safety knowledge.