Jobs at eClerx LLC

Manage end-to-end physical security and facility operations, vendor and invoice processing, audit and compliance activities, SLA/metrics reporting, client visits, and RFP/contract administration while ensuring timely closure of requests and high employee satisfaction.

Client-facing role designing, building, and deploying production-grade enterprise AI solutions using LLMs, Generative and Agentic AI. Collaborate with customers and cross-functional teams to create conversational AI, intelligent automation, agent orchestration, and scalable AI platforms. Build APIs, microservices, and optimize for accuracy, latency, scalability, reliability, and cost. Participate in workshops, PoCs, deployments, and evaluate emerging AI technologies.

Handle inbound US customer calls to provide product information, resolve issues, and aggressively upsell. Document interactions in CRM, meet sales targets, work rotational shifts, and maintain product knowledge.

Lead architecture, design, development, and support of enterprise Microsoft Dynamics 365 and Power Platform solutions. Build secure, scalable integrations with Azure services, implement CI/CD with GitHub Actions, enable AI features, provide technical leadership, code reviews, reusable components, and operational support to ensure platform reliability and performance.

Manage day-to-day electromechanical and BMS infrastructure operations including UPS, HVAC, LT panels, CCTV and access control. Coordinate preventive and breakdown maintenance, vendor/AMC management, inventory and documentation. Oversee small-to-mid projects, inspections for code compliance, Data Center upkeep, and a team of BMS technicians/electricians. Be on-call for emergencies, work rotational shifts/weekends, and travel to other office sites as required.

Lead end-to-end delivery of technology and data initiatives for private markets (credit & insurance). Define scope, translate business needs into project plans and requirements, coordinate engineering/data/operations/vendors, identify automation opportunities, produce documentation and training, manage risks and stakeholder communications, and ensure on-time delivery using tools like JIRA, Sigma, and Excel.

Serve as a generalist across accounting processes including billing, accounting, financial reporting, and budgeting. Support client during peak volumes, cover workload during long unscheduled leaves, and work APJ shift in a WFH setup.

Senior Analyst (Accounts Payable) responsible for AP processing and client-facing activities for the Avocados From Mexico program. New hire based in Alabang, Muntinlupa working 9pm–6am Manila time. Requires AP specialist experience, client interfacing, and meeting billing/operational standards. Bachelor's degree and 2–3 years' relevant experience required.

Lead voice-process troubleshooting and call-center operations: set operational strategy, improve systems and quality, manage staffing and training, track KPIs, handle client/vendor reviews, manage budgets, audits, incident remediation, and drive retention and continuous improvement.

Lead design and implementation of AEP/RTCDP and AJO solutions: define XDM schemas and identity resolution, build audiences and journeys, configure channels, implement integrations and ETL pipelines, ensure data governance and quality, test and monitor campaigns, troubleshoot platform issues, provide technical leadership and mentor junior staff.

Handle inbound US customer calls to provide service and drive sales/upsells. Answer inquiries, probe needs, present products, handle objections, log interactions in CRM, and meet individual and team sales targets while working rotational shifts.

Manage and improve chat troubleshooting processes by planning and implementing strategies, supervising multiple teams, auditing quality, optimizing metrics, conducting training, handling client reviews and incident remediation, and ensuring timely deliverables. Apply telecom and cable repair-process knowledge to analyze issues and drive process improvements while maintaining information security and staff retention.

Design, build, and lead enterprise Microsoft Dynamics 365 and Power Platform solutions. Architect secure, scalable integrations with Azure services, enable AI capabilities, drive CI/CD via GitHub Actions, guide development squads, support production releases, and improve platform reliability and developer productivity.

Lead .NET development efforts and oversee process management activities. Role likely combines hands-on .NET technical leadership with process coordination and team oversight.

Lead design, architecture, and delivery of enterprise AI solutions (Generative AI, LLMs, RAG, AI Agents). Drive AI strategy, mentor engineering teams, run architecture workshops, optimize platform performance and cost, and support presales and executive client engagements.

Manage and optimize business processes to improve efficiency and quality, implement automation and data-driven improvements, collaborate with stakeholders, monitor performance metrics, and drive continuous process improvements across client-facing operations.

Lead and deliver cross-functional cybersecurity programs: define scope and success criteria, manage timelines/budgets/resources, coordinate with security teams and vendors, track risks and metrics, establish governance, and drive continuous improvement across the portfolio.

Lead and deliver enterprise cybersecurity programs: define scope, manage timelines/budgets/resources, coordinate vendors and internal security teams, track metrics, mitigate risks, establish governance, and drive continuous improvement across security initiatives.

Develop and maintain enterprise web applications and microservices using Java, Spring Boot, React.js, and TypeScript. Build RESTful APIs, optimize SQL queries, integrate APIs, troubleshoot performance issues, perform code reviews, and collaborate with product, QA, and cross-functional teams in an Agile environment.

Manage end-to-end data pipelines from source systems into BigQuery and Power BI. Maintain weekly refreshes, troubleshoot loads and schema mismatches, enhance Power BI models and dashboards, translate business requirements into scalable ETL/BI solutions, and drive automation and process improvements.