Jobs at eClerx LLC

Lead and manage revenue accounting processes including IFRS-compliant revenue recognition, month-end journal entries and reconciliations, deferred revenue analysis, contract validation, audit support, process improvements and automation, and prepare revenue reports and variance analysis for management.

Lead and manage reference data operations and team; ensure data accuracy, governance, and compliance; drive onboarding, process improvements, automation, testing, SOPs, and reporting; collaborate with business, technology, compliance, and analytics; handle escalations and support audits.

Analyze financial data, partner with FP&A, build models and MIS, identify variances and improvement opportunities, implement process improvements and automation, use analytics to drive profitability, and present findings to senior management while leading cross-functional relationships.

The Analyst role involves making outbound calls to troubleshoot technical issues, providing solutions, documenting interactions, and ensuring customer satisfaction.

Support and optimize client-facing operational processes by monitoring workflows, ensuring quality and SLAs, coordinating cross-functional teams, implementing efficiency improvements and reporting performance metrics.

Engage with customers through chats to understand their needs, provide information on products, upsell services, and document interactions. Meet sales targets while maintaining product knowledge.

The Associate Process Manager provides technical support via phone or email, troubleshoots hardware and software issues, and ensures customer satisfaction.

The Senior Process Manager leads the chat contact centre operations, ensuring customer satisfaction, managing teams, monitoring KPIs, and driving continuous improvement.

The Process Manager oversees customer operations, improves processes, manages teams, conducts audits, and ensures performance metrics are met. They also analyze data and lead client reviews.

The Finance & Accounting Staff will analyze bank receipts, manage collections, investigate chargebacks, support reporting, and drive improvements in AR processes.

Manage KYC operations for clients in an investment bank, ensuring process compliance, documentation, and improvements while collaborating with diverse teams.

The Senior Process Manager leads initiatives to optimize operations and improve efficiency through innovative solutions and data analytics.

The Analyst role involves providing real-time support to technicians, troubleshooting technical issues, ensuring customer satisfaction, and managing appointments.

The Senior Analyst will handle legal agreements, digitize data, capture attributes, remediate data issues, and prepare reports while interacting with clients and managing risks.

The role involves providing customer service through chat while focusing on sales and upselling products. Responsibilities include responding to inquiries, engaging with customers, documenting interactions, and achieving sales targets.

Write SQL queries for data validation and reporting, prepare Excel reports, collaborate with internal stakeholders, train and communicate effectively, learn new platforms quickly, perform under pressure, and contribute as a team player.

As a Customer Care Executive in the Inbound US Voice Process, you will manage customer inquiries and drive sales through upselling. Responsibilities include addressing customer needs, providing information on products, and documenting interactions in the CRM.

The GL Accountant will manage the accounts payable process, maintain vendor relationships, ensure VAT compliance, and drive efficiency in month-end processing, while acting as a business partner to purchasing heads.

The Photo Editor will handle photo retouching, adhere to standards, meet deadlines, enhance catalog images, and create supporting videos as needed.

Manage KYC operations and multiple client POCs for investment banking, implement process improvements, and maintain documentation standards. Collaborate with teams to execute high-quality services and enhance controls.