Jobs at eClerx LLC

Designs and redesigns graphics, web assets, logos, illustrations, advertisements, mock-ups, infographics, and brochures for print and digital media. Plans design frameworks, applies visual and UX principles, ensures client guideline compliance, and manages delivery against service-level and quality standards. Collaborates with stakeholders, interfaces with clients, identifies improvement opportunities, and supports timely, high-quality deliverables.

Supports process management activities within eClerx’s technology, data analytics, and operational services environment. The description provides limited role-specific responsibilities, but the position likely focuses on improving business processes, efficiency, and service delivery.

The posting provides company and team information but does not specify the Senior Analyst role’s responsibilities, qualifications, technologies, compensation, travel, or work arrangement.

Senior Analyst role supporting the Everidge accounts payable program as an individual contributor. The position is based in Manila, works a US shift, and involves client interfacing. Specific duties, qualifications, educational requirements, and technology skills are not provided; applicants are directed to refer to the associated job description.

Entry-level analyst responsible for applying knowledge of eCommerce and data management while using Microsoft Office. Strong communication skills are required, with 0 to 1 year of experience expected.

Plans and delivers integrated media campaigns across Malaysia, combining out-of-home, digital, and third-party channels. Translates business objectives into audience, channel, budget, flighting, and measurement strategies; coordinates agencies, media partners, and internal stakeholders; monitors campaign performance; and provides optimization insights. The role also supports campaign execution across platforms such as Google Ads, Meta Ads Manager, TikTok Ads Manager, and programmatic buying systems.

Supports process management and operational improvement initiatives, helping optimize business operations, improve efficiency, and deliver client service results through technology, data analytics, and process management services.

Develop digital media plans for Philippines Deliveries growth, translating business goals into audience strategies, channel mixes, budgets, flighting, and measurement plans. Analyze campaign and business data to improve efficiency and ROI, prepare performance reviews, and coordinate recommendations with agencies, publishers, and internal stakeholders. Support integrated paid media planning across additional business verticals.

Manages commercial customer receivables, credit decisions, aging ledgers, collections, and cash flow improvement. The role reduces DSO and bad-debt risk through proactive outreach, overdue-payment follow-up, creditworthiness evaluation, account maintenance, dispute resolution, and escalation of delinquent accounts. It also maintains accurate collection records and coordinates with customers, sales, and billing teams to resolve payment barriers.

Supports B2B commercial customer onboarding and finance operations for North American accounts. Responsibilities likely include coordinating onboarding activities, managing billing and accounts receivable processes, handling order and commercial account information, and collaborating with internal stakeholders. The role requires strong financial operations knowledge, attention to detail, and communication skills while working a US shift from Alabang, Philippines.

Owns end-to-end delivery for mortgage-servicing programs, including SLA performance, vendor governance, client-bank relationships, workflow allocation, escalations, quality assurance, regulatory reporting coordination, and team, budget, and headcount planning. The role manages a 20-FTE delivery model and ensures non-performing loan files are routed appropriately under German regulatory requirements.

Leads mortgage servicing and modification processes for a bank engagement, owning SLAs, vendor governance, escalations, quality assurance, audit readiness, and client relationships. Coordinates workflow across a 20-person delivery team, manages budget and headcount planning, and routes non-performing files to licensed credit servicers in accordance with German regulatory requirements. Requires deep mortgage operations expertise, German and English fluency, and knowledge of MaRisk and KrZwMG governance.

Owns end-to-end program delivery for mortgage servicing and modification operations in Germany. Manages SLA performance, vendor governance, client-bank relationships, workflow allocation, escalations, quality assurance, audit readiness, regulatory reporting coordination, team coordination, budget, and headcount planning. The role requires deep mortgage operations expertise, German and English fluency, knowledge of MaRisk and KrZwMG requirements, and experience leading regulated financial-services delivery teams.

Handles customer inquiries and complaints across live and non-live channels, aiming for first-contact resolution and strong service standards. Manages appointments, CRM updates, quotes, and reactive work orders; troubleshoots issues and escalates when necessary. Identifies upsell opportunities, supports sales, and maintains customer relationships. The role requires customer service expertise, solution-selling experience, communication skills, Microsoft Office proficiency, and basic workplace safety knowledge.

Handle inbound calls from U.S. customers, provide product and pricing information, resolve questions, document interactions in CRM systems, and identify opportunities to upsell products and services. The role requires meeting sales targets, addressing objections, maintaining product knowledge, and delivering professional customer service while working rotational shifts.

Lead and mentor developers responsible for an enterprise order management system. Architect scalable Python and Django solutions, database schemas, workflow modules, user management, role-based access controls, reporting dashboards, Excel exports, and monitoring capabilities. Establish coding standards, conduct reviews, configure master data and utilities, and oversee error tracking to ensure reliability. The role also explores agentic AI applications for automating complex order workflows and intelligent decision-making.

Handle inbound calls from U.S. customers, provide product and service information, resolve questions and concerns, document interactions in the CRM, and identify opportunities to upsell. Meet or exceed individual and team sales targets while delivering professional customer service. The role requires strong English communication, problem-solving, multitasking, basic computer skills, and flexibility for rotational shifts.

Supports process management and operational improvement within a global productized services organization. The posting provides limited role-specific responsibilities, qualifications, or technical requirements, but emphasizes process management, technology, data analytics, operational efficiency, automation, and client service.

Manage large operational teams and ensure delivery against SLAs, KPIs, quality, productivity, and client timelines. Responsibilities include workforce planning, capacity and cost optimization, performance analysis, customer experience improvement, employee engagement, retention, leadership development, issue reviews, team meetings, and adherence to organizational policies and procedures.

Owns the accounting function end to end, overseeing month-end close, financial reporting, reconciliations, compliance, and process improvement. Manages, coaches, and mentors accounting analysts, ensures delivery against client SLAs, and serves as the primary escalation point for accounting-related issues.